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An experiential and skills-building approach, exploring the realities and complexities of performance management and encouraging a reflective, adaptable outlook and equipping readers to conduct performance management in the future. The book presents the theoretical underpinnings and the practical applications of key topics in detail, with practical concepts or skills highlighted in terms of how they fit into the Performance Management system. Learning features include: "Developing PMS Skills" boxes, highlighting a particular skill "PMS in Practice" boxes, showcasing real-life examples from around the world "Experiential Exercises", to encourage active learning A comprehensive suite of free online resources, including PowerPoint Slides, full journal articles, and self-review questions an be found at https://study.sagepub.com/varma Suitable for Performance Management modules on Human Resource Management, General Management and Organisational Behaviour courses.
Research shows you have a 50% chance of hiring the right employee... and a 50% chance of hiring the wrong one. It's a toss up, but it doesn't have to be. Mis-hires siphon your energy and erode team culture. Replacing them is stressful and can cost over $40,000 per re-hire. With the right tools, all of that can be avoided, and you can consistently make great hires. After years of scientific research and first-hand interview experience with thousands of candidates, Chaka Booker has created a system that helps employers consistently make great hires. Mastering the Hire provides 12 proven strategies that have been used to accurately identify the right talent 90% of the time. Whether hiring manager, business owner, CEO, search consultant, team manager, team member, novice or expert interviewer, Chaka's method is for anyone who wants to beat the hiring odds. In this book, you will learn: How to manage your intuition: when to trust it and when to put it aside. Question design principles: structuring questions so candidates are influenced to tell the truth The power of pressure: when to apply or release pressure and how to control the hidden internal pressure that leads to poor decisions. To identify key competencies: the four competencies you must always interview for and techniques to accurately assess them. Tools for removing bias: tomorrow's talent doesn't fit yesterday's mold and is often overlooked. Understanding and removing bias will give you a competitive advantage. To reimagine the hiring process: resume reviews, phone interviews, and in-person interviews will get a much-needed revamp with innovative twists on each. The interview is the cornerstone of the hiring process, yet science has shown the odds aren't in your favor. Mastering the Hire provides strategies that will dramatically improve the one decision that determines everything you can accomplish--who you hire
Today, companies are more than ever dependent on a highly motivated workforce and hard-working employees. The purpose of this book is to expand the conceptual boundaries of work effort (WE) in order to gain critical insights into what makes people work hard. In spite of the acknowledged importance of WE, the concept was hitherto weakly understood, inconsistently defined, and lacked a clear conceptualization due to a lack of theoretical and empirical research. At theoretical level, this dissertation enhances the understanding of the WE concept, notably with respect to its antecedents. At practical level, the refined understanding will increase the leaders' ability to impact and manage their employees' WE levels.
"Voice, Visibility and the Gendering of Organizations" examines how gender is linked to organizations and accounts for the differences in the experiences of men and women in the world of work. The book is structured around the two interrelated concepts of visibility and voice, which are the key themes in the gender/organization literature, and provides a useful organising framework.
Commitment is one of the most researched concepts in organizational behavior. This edited book in the SIOP Organizational Frontiers series, with contributions from many scholars, attempts to summarize current research and suggests new directions for studies on commitment in organizations.
Commitment is linked to other concepts ie. satisfaction, involvement, motivation, and identification and is studied across cultural lines. Both the individual and group levels of building and maintaining commitment are discussed.
The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint presentations and electronic copies of all supporting material featured in the book.Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you: create fantastic customer service to meet your specific needs raise the bar for service excellence become a more effective and efficient facilitator ensure training is on target and gets results This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.Fred S. Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
The authors assert that sovereignty can no longer be seen as a protection against interference, but as a charge of responsibility where the state is accountable to both domestic and external constituencies. In internal conflicts in Africa, sovereign states have often failed to take responsibility for their own citizens' welfare and for the humanitarian consequences of conflict, leaving the victims with no assistance. This book shows how that responsibility can be exercised by states over their own population, and by other states in assistance to their fellow sovereigns. Sovereignty as Responsibility presents a framework that should guide both national governments and the international community in discharging their respective responsibilities. Broad principles are developed by examining identity as a potential source of conflict, governance as a matter of managing conflict, and economics as a policy field for deterring conflict. Considering conflict management, political stability, economic development, and social welfare as functions of governance, the authors develop strategies, guidelines, and roles for its responsible exercise. Some African governments, such as South Africa in the 1990s and Ghana since 1980, have demonstrated impressive gains against these standards, while others, such as Rwanda, Somalia, Liberia, Nigeria, and Sudan, have failed. Opportunities for making sovereignty more responsible and improving the management of conflicts are examined at the regional and international levels. The lessons from the mixed successes of regional conflict management actions, such as the West African intervention in Liberia, the East African mediation in Sudan, and international effortsto urge talks to end the conflict in Angola, indicate friends and neighbors outside the state in conflict have important roles to play in increasing sovereign responsibility. Approaching conflict management from the perspective of the responsibilities of sovereignty provides a framework for evaluating government accountability. It proposes standards that guide performance and sharpen tools of conflict prevention rather than simply making post-hoc judgments on success or failure. The authors demonstrate that sovereignty as responsibility is both a national obligation and a global imperative.
Coaching and Mentoring for Business seeks to go beyond the vast body of skills-based literature that dominates the study of coaching and mentoring and focus on the contribution that coaching can make to the implementation of human resource strategy and organizational strategy.
Grace McCarthy includes an introduction to coaching and mentoring theory, then goes on to look at coaching and mentoring skills, and how they may be applied in relation to individual change, coaching and mentoring for leaders and by leaders, coaching and mentoring for strategy, innovation and organisational change, as well as coaching and mentoring in cross-cultural and virtual contexts. Coaching and Mentoring for Business also explores ethical issues in coaching and mentoring before concluding with the evaluation of success in coaching and mentoring and a discussion of emerging issues. Key Features: Vignettes to help readers consolidate their learning by illustrating real life situations Web links to useful academic and professional resources A companion website with PowerPoint slides, a lecturer's guide and self-assessment quizzes available at www.sagepub.co.uk/mccarthy
Electronic inspection copies are available for instructors.
Five years into World Trade Organization membership, how is China's system of people-management adaprting to the changing world? This edited book provides an up-to-date, state-of-the-art overview of current theory and practice of human resource management, 'with Chinese characteristics'. The latter is a phrase used to refer to the specific cultural, institutional and social setting in which such management structures and processes are to be found in the 'Middle Kingdom'. As the People's Republic of China becomes inexorably linked to the international economy and increasingly faces the challenges of globalization, its enterprises and their managers have to adapt to pressures to conform to external human resources and employment norms, whilst at the same time conforming to internal labour laws and socio-political demands. The tension between these two sets of factors provides an arena in which human resource managers, as well as workers, have to cope, perform and survive. The papers included in this collection are all based on empirical on-site research by specialists in the field. They deal with such HRM-related topics are expatriates, family demands, human capital, joint ventures, labour disputes, organizational commitment, psychological contracts, social networks, work behaviour and the like. The authors of the papers covered in the book come from a variety of backgrounds and university affiliations in Australia, Canada, Finland, Hong Kong, Japan, People's Republic of China, United Kingdom and United States of America.
Several checkout lines were open and empty, but one had a long line. The customers patiently waited to have their groceries bagged by one special smiling clerk. why? Because Johnny always placed a note with his thought of the day in each shoppers bag.
Humanizing the workplace need not be complex. Small gestures like Johnnys can make a world of difference. In this heartwarming book Barbara Glanz tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Filled with hundreds of happiness--and morale-boosting suggestions, CARE Packages for the Workplace shows you how to bring caring, communication, and respect to the place where you work.
How is practical change work carried out in modern organizations? And what kind of challenges, tasks and other difficulties are normally encountered as a part of it? In a turbulent and changing world, organizational culture is often seen as central for sustained competitiveness. Organizations are faced with increased demands for change but these are often so challenging that they meet heavy resistance and fizzle out. Changing Organizational Culture encourages the development of a reflexive approach to organizational change, providing insights as to why it may be difficult to maintain momentum in change processes. Based around an illuminating case study of a cultural change programme, the book provides 15 lessons on the entire change journey; from analysis and design, to implementation and how organizational members should approach change projects. This enhanced edition considers the most recent studies on organizational change practice, with new examples from businesses and the public sector, and includes one empirical study which uses the authors' own framework, enriching their practical recommendations. It also draws on the latest theoretical developments, including ideas of power and storytelling. Accompanying the text is an online pedagogic and research ideas guide available for course instructors and lecturers at Routledge.com. Changing Organizational Culture will be vital reading for students, researchers and practitioners working in organizational studies, change management and HRM.
Armstrong's Handbook of Human Resource Management Practice is the bestselling and definitive resource for HRM students and professionals, which helps readers to understand and implement HR in relation to the needs of the business. It covers in-depth all of the areas essential to the HR function such as employment law, employee relations, learning and development, performance management and reward, as well as the HR skills needed to ensure professional success, including leadership, managing conflict, interviewing and using statistics. Illustrated throughout in full colour and with a range of pedagogical features to consolidate learning (e.g. source review boxes, key learning points, summaries and case studies from international organizations such as IBM, HSBC and Johnson and Johnson), this fully updated 15th edition includes new chapters on the HRM role of line managers, evidence-based HRM, e-HRM and the gender pay gap, further case studies and updated content covering the latest research and developments. Armstrong's Handbook of Human Resource Management Practice is aligned with the Chartered Institute of Personnel and Development (CIPD) profession map and standards and is suited to both professionals and students of both undergraduate degrees and the CIPD's level 5 and 7 professional qualifications. Online supporting resources include comprehensive handbooks for lecturers and students, lecture slides, all figures and tables, toolkits, and a literature review, glossary and bibliography.
Executive education is a billion dollar industry that has the potential to transform individual and organizational performance, but in too many cases the decision whether or not to lavish it upon any given manager comes down to whether the fear that they will leave if you don't spend money on them is greater than the fear that they will leave if you do. Given that the future of your business, or your career, depends on developing your managerial talent to its fullest potential isn't it time we took a serious look at how do you design and deliver an executive education program that is fit for purpose? Santiago Iniguez is Dean of the prestigious IE Business School in Madrid - one of the world's leading providers of executive education. From the impact of MOOCs to the evolution of new multi-dimensional strategic alliances between companies and a diverse range of international education suppliers, institutions, and consultancies, Iniguez looks at how the future of executive education is changing to meet the needs and wants of top managerial talent. Part of the solution, Iniguez argues, is to balance the technical, analysis-based "engineering" training that forms the basis of many senior managers' initial study, with a more rounded, integrated approach that includes learning derived from the humanities, such as art and history. Illustrated with fascinating examples drawn from interviews with some of the most influential figures in business education and corporate training around the World, Iniguez's book delivers a unique perspective and valuable insights on what it takes to deliver world-class corporate training.
Bestselling author Jon Gordon returns with his most inspiring book yet filled with powerful lessons and the greatest success strategies of all. Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure. Along the way he learns that there's no such thing as an overnight success but there are timeless principles to help you stand out, excel, and make an impact on people and the world. Drawing upon his work with countless leaders, sales people, professional and college sports teams, non-profit organizations and schools, Jon Gordon shares an entertaining and enlightening story that will inspire you to build a better life, career, and team with the greatest success strategies of all. If you are ready to create your masterpiece, read The Carpenter and begin the building process today.
Super series are a set of workbooks to accompany the flexible
learning programme specifically designed and developed by the
Institute of Leadership & Management (ILM) to support their
Level 3 Certificate in First Line Management. The learning content
is also closely aligned to the Level 3 S/NVQ in Management. The
series consists of 35 workbooks. Each book will map on to a course
unit (35 books/units).
In this latest edition of Human Resource Management - A Critical Text, John Storey has brought together leading authorities in the field to provide critical coverage of contemporary and emerging issues in HRM. It builds on the seminal work first published in 1989. The new text contains fully revised and up-to-date chapters from the original contributors while also offering new chapters on electronic HRM, agility and scalability and international staffing. As a result, current debates about the nature and significance of HRM are developed and the volume once again offers the leading in-depth critical analysis of the field. The international team of expert contributors provides an authoritative, critical and original account of contemporary HRM. The book is ideal for advanced management students on a variety of courses.
In Applied Psychology in Talent Management, world-renowned authors Wayne F. Cascio and Herman Aguinis provide the most comprehensive, future-oriented overview of psychological theories and how they impact people decisions in today's ever-changing workplace. Taking a rigorous, evidence-based approach, the new Eighth Edition includes more than 1,000 new citations from over 20 top-tier journal articles. The authors uniquely emphasize the latest developments in the field-all in the context of historical perspectives. Integrated coverage of technology, strategy, globalization, and social responsibility throughout the text provides students with a holistic view of the field and equips them with the practical tools necessary to create productive, enjoyable work environments.
Organization and Management is an introduction to theories and contemporary practice in cross-border business management.
The book reviews the practice of management where a home-market approach no longer achieves and sustains success in an increasingly competitive global environment. Readers will learn about the experiences of companies in many industries operating in countries such as Argentina, China, Britain, France, Germany, India, the Netherlands, Poland, and the United States.
This book is designed for students taking introductory courses in organization, and international management. Through carefully developed case studies, exercises, and integrated text material, this book bridges theory and practice. The full colour layout of the book supports self-study, as well as group study and team work.
The most widely used resource for in-service training today This paperback edition of Les Bittel's classic guide to supervision gives you practical techniques, tips, and strategies for managing people and information, thereby improving your job performance. It features two unique new sections that help you take charge of your professional growth and plan for career advancement. Above all, its straightforward, modular format spells out clear, realistic recommendations that help you expertly handle the daily problems and challenges you face. Discover how this unparalleled resource can enhance your chances for on-the-job success with guidance on: * Setting clear-cut tasks and assignments to consistently meet your schedules and deadlines * Taking charge of the personal side of your job to manage stress, avoid burn-out, cope with office politics, and plan for successful career advancement * Improving your decision-making capabilities with techniques for intrapreneuring, analyzing problems, and developing creative solutions * Changing complaints and conflict into cooperation and employee consensus * Setting up a four-point program for handling such sensitive personnel problems as chronic absenteeism, low productivity, and substance abuse, among many others * Planning and developing cost-reduction strategies and programs of excellence for training supervisors
A key element in the development and competitiveness of businesses rest on the management and enhancement of 'human resource'. Although it is a subject very much in vogue, the organisation of human resources is too rarely grounded in the relevant historical and comparative contexts which shape their practice. Furthermore, there is a need to counter the over-simplistic 'one best way' views and management exhortation so common to this topic, and historical comparisons offer insight into the nature, scale and long-term impact of trends, whilst uncovering the complex interaction of differing circumstance and 'optimum practice'. This important new two volume set presents key reading in paternalism and industrial welfare; employee relations and the professionalisation of management; Taylorism and flexibility: technological change and the division of labour; industrial training and skills; and labour and politics are covered in a theoretically informed and critical fashion.
This edited volume brings together a select group of leading
organizational scholars for the purpose of developing a
foundation-setting book on positive relationships at work. Positive
Relationships at Work (PRW) is a rich new interdisciplinary domain
of inquiry that focuses on the generative processes, relational
mechanisms and outcomes associated with positive relationships
between people at work. This volume builds a solid foundation for
this promising new area of scholarly inquiry and offers a
multidisciplinary exploration of how relationships at work become a
source of growth, vitality, learning and generative states of human
and collective flourishing. A unique feature of the book is the use
of a connecting commentator chapter at the end of each section. The
Commentator Chapters, written by preeminent scholars, uncover and
discuss integrative themes that emerge within sections.
This book, the first to address issues of reflection in the context
of work, is an accessible entry point into the theory and practice
of work reflection for students and practitioners. It consists of
contributions from a diverse range of international authorities in
the areas of management, education, organizational psychology and
This textbook provides the theory and practice context of Global Talent Management within an accessible conceptual framework for students, spanning individuals (micro), organisations (meso) and policy (macro). Including discussions on the development of self as global talent and current organisational approaches to the attraction, development and retention of global talent, this book encourages critical reflection of how global talent management is affected by policy, society and the economy. The authors draw on interdisciplinary fields, practical insights from global employers and wide-ranging case studies to help students grasp the complexities of this evolving field.
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