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Recognizing the inherent tensions and contradictions that result from managing people in organizations, Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. Continuing the award-winning tradition of previous editions, this Sixth Edition helps you to understand complex managerial puzzles and explores the stages of the employment process, including recruitment, selection, training, legal rights and responsibilities, compensation, and appraisal. Grounded in real public service experiences, the book emphasizes hands-on skill building and problem solving. New to the Sixth Edition: Ethics case studies have been added to all the chapters, enabling you to learn about a variety of ethical situations that come up in management. Updated and consolidated recruiting strategies offer you a window into the most current methods used in the recruitment process and provide insight into the job seeker's perspective. New examples from a broad range of local, state, federal, and international settings enable you to apply key concepts to common management issues.
There is an increasing realisation that small businesses, including architecture practices need to pro-actively engage with HR rather than simply firefighting when something goes wrong. Good HR practices can help with business efficiency and profitability - they provide positive commercial tools that architects and other professionals can use to enhance their creativity whilst simultaneously increasing their commerciality. This book will provide simple, pragmatic and practical advice, anecdotes and template documents for a variety of common situations that arise in the HR employee life-cycle, such as succession planning and staff engagement. Using examples from a range of different architecture practices, readers will learn how these organizations have successfully approached the issue of people management, by implementing tried and tested HR models. Aimed at sole and small practices , this easy to digest book shows architects and other design professionals that HR can be a positive, profitable and even pleasurable tool for business success. Unique Structure: focussed around the employee lifecycle, including the points of interaction with the market place; delivered in small/short bite sized chunks for easy consumption by busy professionals Pedagogical Features: The use of key term boxes, chapter summaries, etc., all make the book more readable and useful. There will also be the use of graphics and illustrations to ensure maximum engagement from visually orientated readers Relevance: Case studies from the industry, illustrations that are specific to the architecture profession. Also, specific theories and models that reflect on the profession Pragmatism/commerciality: Focus on solutions and what architects can do to get the most out of their team and their business
Values-driven organizations are the most successful organizations on the planet. This book explains that understanding employees' needs-what people value-is the key to creating a high performing organization. When you support employees in satisfying their needs, they respond with high levels of engagement and willingly commit their energies to the organization, bringing passion and creativity to their work. This new edition of The Values-Driven Organization provides an updated set of tools to assess corporate culture, new case studies on cultural transformation and additional materials on sustainability, measuring cultural health at work and the specific needs of the millennial generation. The Values-Driven Organization is essential reading for students, researchers and practitioners of organizational change, leadership, HRM and business ethics.
Recent studies show that in the next few years many companies could have only about half the leaders and skilled workers they need--and that these talent shortages will be particularly acute in the critical sectors like engineering, health care, energy, government, manufacturing, and aerospace and defense. As a line executive you need to ask yourself one question: Do we have who it takes to drive business performance in the future?
In "The Executive Guide to High-Impact Talent Management," David DeLong and Steve Trautman combine wide-ranging research and real-world expertise to chart a clear and efficient path for senior leaders. They show how to not only reduce the risks of talent shortages but also maximize the payoff of workforce and leadership development investments.
Sharing their findings based on more than 70 interviews with senior executives and top-rated talent experts and their own experience as leaders and consultants, DeLong and Trautman show you how to: Accurately diagnose talent-related risks that threaten performance Efficiently evaluate and measure workforce and leadership investments Ensure your staff is aligning talent processes to support business strategy Accelerate leadership development and the transfer of critical knowledge Communicate cultural principles that will drive recruiting, development, and retention programs Assess the talent management IQ of your leadership team
"The Executive Guide to High-Impact Talent Management" shows leaders how to translate their belief in the importance of investing in people into concrete actions that will improve business performance. Most important, it shows you how to get started today
Praise for The Executive Guide to High-Impact Talent Management:
""Most executives I know are far more comfortable running the financial or operational or product sides of their business. This book does an excellent job clarifying every leader's real role in developing talent to grow their business."" -- John Rex, CFO, Microsoft North America
""DeLong and Trautman have attacked the issue of managing talent and developing leaders in a manner that is systemic, grounded, insightful, and incredibly helpful for a CEO like me and for our entire senior management team."" -- Peter Metca lf, CEO, Black Diamond Equipment
""The authors' practical approaches to prioritizing risk and implementing creative talent solutions can help you maximize the payoff of these investments."" -- Annmarie Nea l, Vice President, Cisco Center for Collaborative Leadership, Cisco Systems
""DeLong and Trautman show leaders how to compete and win at the increasingly high-stakes game of talent management."" -- Joseph W. Wilczek, CEO, Franciscan Health System
""This book is full of practical insights that will make you a more effective leader today."" -- Hy Pomerance, Chief Talent Officer, New York Life Insurance Company
What jobs will Americans hold in the global economy of the twenty-first century and how will they develop the skills they need to compete for these positions? Over the past two decades the emergence and tremendous growth of the Internet has enabled more than a billion new individuals to participate in the global labor force, led to the automation and integration of numerous jobs, and provided a new platform for distance learning. Accompanying the explosion in connectivity, we have seen a shift in the focus of skill debates from a concern about loss of U.S. firm competitiveness to a loss of workforce competitiveness.
Today the concerns extend to the offshoring of knowledge work in addition to factory labor; even high-end research and development and professional work is moving rapidly to China, India and other high-skill, low-wage nations. Transforming the U.S. Workforce Development System brings together some of the leading scholars and practitioners working in the skills field to examine what research tells us about the current state of the U.S. skills system in comparative perspective and the major changes that are required to help better prepare U.S. workers for the challenges of competing in the decades ahead. Particular emphasis is placed on labor-management efforts at enhancing skill development.
The ultimate guide to finding the very best person for the job, from the world's best recruiter.
A business is only as great as the people at its heart, making recruitment the most important key to success. In this book, James Reed – chairman of REED, Britain’s largest recruitment company – offers invaluable and specific advice on the secrets to excelling in recruitment.
This book is a step-by-step guide to becoming the best recruitment consultant you can be, focusing on strategy and practical advice while revealing the seven key attributes of a great recruiter. This book is an accessible read for recruiters at any stage of their career, packed with tips and examples from REED's extensive network of recruitment professionals.
This thorough and honest book is a must-have for any recruiter.
This book focuses on an emerging area of study in management: managerial humor and its impact on employees' outcomes. Drawing from theoretical work that advocates humor as a managerial tool and building on existing theory and documented evidence on humor, the book explores how managers can use humor to positively affect employees' short-term emotional states and long-term psychological resources at work, and thus reduce the likelihood of their leaving the organization. First, the book develops a theoretical framework for humor events at work and provides evidence-based findings on employees' humor behavior within actual work contexts. Second, it explores how humor can be used to positively impact employees' emotional states at work. In doing so, the book takes a multidisciplinary approach to humor by integrating theory and findings from the emotions literature, Positive Organizational Behavior, and Broaden and Build Theory into the humor literature. The book sheds new light on the consequences of managers' use of humor for employees. It provides practical guidelines on how managers can use humor as an effective tool at work to bring about desired employee outcomes.
This book emphasizes that leadership is a task, one that has left evolutionary - and thereby enduring - traces in us. From this perspective the author develops the key elements of successful leadership. The reader is taken on an exciting journey through time and is granted a clear overview of the topic. Clear recommendations are given for application into practice, leadership diagnostics and development. The book gives numerous examples and is a valuable basis to support everyday hands-on leadership. "Without question a fascinating reading. Alznauer provides an unusual approach, which promotes exciting ideas on the topic of leadership. Content: Excellent." (Book of the week Hamburger Abendblatt) "The book allows unusual approaches to the topic of leadership. It is an exciting reading both for leaders and their staff." (Controller News) "All in all Alznauer provides an interesting contribution to demystify the notion of leadership."(Swiss magazine Cash) "The book provides an unusual amount of suggestions and a valuable basis for constructive leadership work. " (Niedersachsische Rundschau) "Michael Alznauer turns the core of successful leadership upside down. His theories could trigger a revolution in the executive suites." (Magazine Nobilis).
Peter Drucker was a force of nature when it comes to the development of the managerial mindset of the latter 20th century. Like Athena emerging fully grown and dressed for battle from the head of Zeus, Druckers ideas discovered and identified a framework for a practical philosophy of business that continues to be found useful as a tool to navigate the ever changing ebbs and flows of the uncertain seas of business from the local to the international. His work has been considered important and worthy of study. The Fellows of the Academy of Management voted Drucker s 1954 book The Practice of Management the third most influential book of the 20th century. Just to review the titles of his many books from 1939 to 2008 would bring you a structure for pursuing an understanding of the philosophy of business management. Among his many ideas, he early predicted the disappearance of the blue collar worker, the importance of nonprofits for improving the community of lives of those who help and those who have been helped, the necessity to adapt to changes with eyes firmly fixed in a forward direction, and the increasing importance of the knowledge worker and the need to keep learning to adapt to the changing world. The subject is broad but the dynamics beneath the hood are organic and distinct, and deepen with more study and attention. It is hoped that this introduction to Druckers thoughts and insights will serve as an inspiration to those preparing to cultivate their future in the business world for a better tomorrow. DrLuther Guynes, Ph.D. has dedicated over 45 years to higher education as a Professor, Department Chair and Administrator. DrGuynes received his bachelors degree in Business Administration and Industrial Engineering from California State Polytechnic University, Pomona. Under the mentorship of Dr Peter F Drucker, he earned his Masters Degree in Economics and Business Statistics and his Ph.D. in Government Finance and Public Administration from Claremont Graduate University, Claremont California. DrPeter Drucker considered DrGuynes an outstanding student, gifted cooperative colleague and an esteemed professional. DrPeter Drucker describes DrGuynes as follows: Luther C Guynes, is probably the ablest administrator I have taught. He has compassion combined with the necessary toughness. Altogether he is one of the few naturals in administration I have met.
Survey after survey confirms how the success of businesses has become increasingly dependent on the ability and skills of their staff. And because talented workers are in short supply the hunt for people of unusual ability will continue in earnest. Hiring such people is the relatively easy part; keeping them engaged so that they don't move on and getting the best out of them while they are with you is what really matters. Drawing on original research, including interviews with senior executives, recruitment specialists and headhunters, and people considered 'talented' within their organisations, this book outlines the way in which companies such as Ford, Goldman Sachs, Cisco, Diageo, Tesco, General Electric and HSBC are facing the challenge of recruiting and developing the talent they need. This book will also boost readers' own career prospects.
This proactive guide brings the relationship between work life and mental well-being into sharp focus, surveying common challenges and outlining real-life solutions. The authors' approach posits managers as the chief mental health officers of their teams, offering both a science-based framework for taking stock of their own impact on the workplace and strategies for improvement. Areas for promoting mental wellness include reducing stress and stigma, building a safe climate for talking about mental health issues, recognizing at-risk employees, and embracing diversity and neurodiversity. Emphasizing key questions to which managers should be attuned, the book speaks to its readers-whether in corporate, nonprofit, start-up, or non-business organizations-as a friendly and trusted mentor. Featured in the coverage: * Mind the mind: how am I doing, and how can I do better? * Dare to care: how are my people doing, and how might I help? * Building blocks for mental health: how do I manage my team? * Stress about stressors: what is constantly changing in the environment? * Changing my organization and beyond: how can I have a greater impact? Compassionate Management of Mental Health in the Modern Workplace holds timely relevance for managers, human resources staff, chief medical officers, development heads in professional service firms, union or employee organization leaders, legal and financial professionals, and others in leadership and coaching positions. "Workplace mental health: Wow! A subject that frightens most managers. If they read this book, they will strengthen their own skills and transform their workplace and our society." Donna E. Shalala, Trustee Professor of Political Science and Health Policy, University of Miami; former U.S. Secretary of Health and Human Services "Mental health is an underappreciated, and oft-misunderstood challenge that is growing in the modern workplace. This book provides leaders with practical advice to address mental health challenges in their organization and improve productivity and wellbeing. This is a topic that can no longer be ignored by leaders in any field, and a book that will fundamentally change the way we think about and help improve mental health in the workplace." Dominic Barton, Managing Director, McKinsey & Company
Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure! Selecting the right performance indicators is hardly a simple undertaking. This book describes in detail the main characteristics of performance measurement systems and summarizes practical methods for defining KPIs, combining theoretical and practical aspects. These descriptions are supported by a wealth of practical examples. The book is intended for all academics, professionals and consultants involved in the analysis and management of KPIs.
Your roadmap to capitalizing on new business realities just over the horizon: globalization, changing employee demographics, disruptions from AI and automation and the growth of contingent labor The world of employment as we know it will be completely different in just a few years, as the mobile employee workforce explodes in numbers and millions of other jobs disappear, victims to artificial intelligence and automation. Flat, Fluid, and Fast provides the playbook you need to win the global war on talent, attract and retain today's top performers, and build disruption-proof companies amid the talent mobility revolution. You'll learn critical new ways to: *Invest in talent*Implement training programs*Create "tours of duty" for employee mobility *Design non-traditional career paths for employees*Rethink teams and leadership *Leverage the contingent workforce *Operating an adaptable organization Flat, Fluid, and Fast takes you beyond merely surviving the coming change. It equips you to seize the opportunities this change affords, to beat out the competition and position your organization for long-term success.
Productivity is flatlining, employee wellbeing is at an all-time low and stress at an all-time high. Mental health issues are now the biggest single disability affecting the UK and are estimated to cost the economy GBP105bn each year. Traditional company design, structures and processes are making these issues worse and leading to unprecedented levels of staff burnout. This not only impacts individual employees, there is also a detrimental effect on overall company performance when employees can't perform to their full potential. It is the responsibility of Organizational Development and HR professionals to address these issues urgently and redesign work to allow people to flourish and businesses to thrive. Full of practical advice, tips and tools, The Energized Workplace provides a blueprint for how practitioners can redesign their organizations to support employees and ensure the business outperforms the competition. It covers everything from why existing structures are causing business output to decline, why traditional processes are holding organizations back and what the consequences of not addressing these design issues will mean for business including increased staff turnover, a rise in employee absence and a decline in company profits. Including case studies from organizations across a range of sectors who have successfully put people at the heart of their workplace design such as ING Bank, Tata Consulting and WD-40 and with specific guidance on designing for five generations working side by side, across different countries and on separate time zones, The Energized Workplace will help OD and HR professionals confidently tackle the organizational issues putting their company success and employee health and happiness in jeopardy. Supported by research from Cranfield School of Management, this book is essential reading for practitioners needing to deal with the wellbeing crisis and productivity puzzle in the new world of work.
Rewire: A Radical Approach to Tackling Diversity and Difference takes a fresh look at the issue of equality, diversity and inclusion at work. It critiques the current thinking and practices that are responsible for slow progress in this area, while providing readers with a new, holistic and tactical perspective that leverages what we know about influencing and changing people's mind-sets. The issue of difference sits at the core of many of the world's crises. Large corporations are a microcosm of the globalized world we inhabit, and hold significant power in shaping our societies and ideas. Despite decades of work in diversity and inclusion, little progress has been made because current approaches focus on specific contexts, short-term results and commercial returns, rather than taking into account what we know about human behaviour and addressing the social and economic cultures in which we operate. This book argues that in order to achieve sustainable positive change, we need to focus on how to create a culture of openness, empathy and inclusion - which in turn enables corporate strategy and drives innovation. The authors, who have worked in a number of leading organizations, including Caterpillar, American Express, HSBC, Towers Watson and the NHS, put forward a new approach, based on years of experience of achieving both individual and organizational change. They present: * A causal map, which describes a wide range of social, biological, psychological, evolutionary and organizational factors that influence how we think and operate. * A unique step-by-step approach to rewiring our fundamental psychological processes and creating change at an individual, organizational and cultural level. This book offers corporate executives and social leaders a fresh perspective on diversity and difference, along with the tools to create more inclusive, effective and innovative environments.
Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Leslie A. Perlow documents the worklife of employees who assume that for their own success and the success of their organization they must put in extended hours on the job. Perlow doesn't buy it. She challenges the basic assumption that the more employees work, the better the corporation will do.For nine months, Perlow studied the work practices of a product development team of software engineers at a Fortune 500 corporation. She reports her findings in detailed stories about individual employees and in more analytic chapters. Perlow first describes the individual heroics necessary to succeed in the existing work culture. She then explains how the system of rewards perpetuates crises and continuous interruptions, while discouraging cooperation. Finally, she shows how the resulting work practices damage both organizational productivity and the quality of individuals' lives outside of work. Perlow initiated a collaborative effort to restructure the way team members worked. Managers who were involved credit the project for the rare and important on-time launch of the product the engineers were developing. In the end, Finding Time shows that it is possible to create new work practices that enable individuals to have more personal and family time while also improving the corporation's productivity.
Despite the interest and pervasiveness of mentoring there has been little attention devoted to professionalizing mentoring for program managers in learning organizations, especially post-secondary institutions, and there are scant resources available for mentoring coordinators. This book fills that gap. Drawing on research on mentoring and coaching in psychology, education and organizations, this guide translates research into practice by helping program administrators learn more about the behaviors of mentoring, stages of mentoring relationships, elements of high quality relationships, and recognizing and avoiding dysfunctional ones. The book includes diagnostic surveys and case studies that coordinators might use in their programs and makes an important contribution to the literature on mentoring, providing a practical, up-to-date resource for those working in the field on how to set up, run, and evaluate their mentoring programs.
"Training Camp" is an inspirational story filled with invaluable lessons and insights on bringing out the best in yourself and your team. The story follows Martin, an un-drafted rookie trying to make it in the NFL. He's spent his entire life proving to the critics that a small guy with a big heart can succeed against all odds. After spraining his ankle in the pre-season, Martin thinks his dream is lost when he happens to meet a very special coach who shares eleven life-changing lessons that keep his dream alive--and might even make him the best of the best. If you want to be your best--"Training Camp" offers an inspirational story and real-world wisdom on what it takes to reach true excellence and how you and your team (your work team, school team, church team and family team) can achieve it.
Work is one of the fundamental experiences of human life. Yet very few of us are lucky enough to find truly fulfilling jobs. In recent decades, as businesses have come to understand the crucial link between happiness and productivity, researchers have focused increasingly on factors such as the nature of the work itself, how well it is suited to the worker, and the ways in which employees can derive meaning and purpose from their work. In this groundbreaking book, editors Bryan Dik, Zinta Byrne, and Michael Steger have brought together experts in counselling and vocational psychology, industrial and organizational psychology, and the fields of executive coaching and management to investigate how meaningful work can be fostered and sustained throughout a wide range of work environments. Theoretically-grounded yet filled with practical strategies for the workplace, this book will be an important resource for academics, executive consultants, career counsellors, human resource professionals, and organisational leaders alike.
This is a fully revised and updated second edition of the successful Techniques for Coaching and Mentoring, also incorporating the best bits of its sister text Further Techniques for Coaching and Mentoring. The book presents a comprehensive and critical overview of the wide range of tools and techniques available to coaches and mentors. With a strong academic underpinning, it explores a wide range of approaches, and provides techniques both for use with clients and to support professional development of the coach or mentor. Key features include: Easy-to-use resources and techniques for one-to-one coaching; Case studies throughout the text, helping to put theory into practice; An overview of different theoretical approaches; A dedicated section on 'themes for the coach' discussing coaching across cultures, evaluating your coaching and looking after yourself as a coach; and Downloadable worksheets for each technique. Techniques for Coaching and Mentoring 2nd Edition is an invaluable resource for professional coaches and mentors looking to enhance their practice, and for students of coaching and mentoring.
"Fundamentals of Performance Technology" is a practical how-to guide designed to help practitioners and students understand the science of performance technology and successfully implement organizational change. Using the Human Performance Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their underlying causes, and create workable solutions, and perspective on change management. The completely updated and revised third edition will also feature expanded sections on intervention design and development, tips for sustaining change over time, and all new case studies contributed by top practitioners and academics in the field.
The secret to giving better feedback isn't what we say - it's what others hear. Too often, people hear about a past they can't control, not a future they can. That changes with "feedforward" - a radical approach to sharing feedback that unleashes the performance and potential of everyone around us. From managers and coaches trying to energize their teams, to teachers hoping to motivate their students, to parents looking to empower their children, people from all walks of life want others to hear what they have to say. Through a lively blend of stories and studies, The Feedback Fix shows them how by presenting a six-part REPAIR plan that spreads feedforward across boardrooms, classrooms, and even dining rooms. Even with drastic changes in how we work and live, the experiences we create for others - joy or fear, growth or decline, success or failure - still hang on the feedback we share. The Feedback Fix makes a compelling argument for getting what we want by giving others what they need - all while rebuilding the way we lead, learn, and live.
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