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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management

Visual Consulting - Designing and Leading Change (Paperback): David Sibbet, Gisela Wendling Visual Consulting - Designing and Leading Change (Paperback)
David Sibbet, Gisela Wendling
R757 R541 Discovery Miles 5 410 Save R216 (29%) Ships in 10 - 15 working days

Visualization--in your own imagination, on the wall, and with media--supports any consultant who is learning to design and facilitate transformational change, leadership development, stakeholder involvement processes, and making sense of complex challenges. This book, from leaders in the field, shows you how. Building on Peter Block's Flawless Consulting, it explains how to visually contract and scope work, gather data, provide feedback, plan interventions, implement, and support on-going sustainability in organizational and community settings. Unlike Block's work, Visual Consulting addresses the challenging problems of guiding organizational and social change processes that involve multiple levels and types of stakeholders, with interests in both local and global environments. It demonstrates how visualization and design thinking can be used to get more creative and productive results that are "owned" by everyone. The practices described apply to organizational as well as diverse, cross-boundary consulting projects. In this book, you will. . . Learn powerful visual tools for all key stages of the consulting process, including marketing your services Understand the predictable challenges of change and how to successfully guide organizations and communities through them Learn how to collaborate with clients to get sustainable results Find tools for using visualization comprehensively, for both inner and outer work Successfully guide change in both organizations and communities The fourth installment in the Visual Facilitation series, this book teaches you how to activate the full range of visual tools, methods, and models to support stepping into successful, contemporary consulting relationships.

The Leader's Guide to Impact - How to Use Soft Skills to Get Hard Results (Paperback): Mandy Flint, Elisabet Vinberg Hearn The Leader's Guide to Impact - How to Use Soft Skills to Get Hard Results (Paperback)
Mandy Flint, Elisabet Vinberg Hearn 1
R428 R298 Discovery Miles 2 980 Save R130 (30%) Ships in 10 - 15 working days

The Leaders Guide to Impact will help you create impact that is positive, powerful and authentic so you can demonstrate you’re taking charge, get more from your team and drive business results. At a glance, this book covers Leadership, Management, Communication, Soft Skills, Influence and Persuasion. Readers will:

• Discover how to create impact that will help them to connect with others, create trust, get others to listen, influence effectively and drive results.

• Recognisethe challenges and opportunities of creating impact using practical tools and guidelines.

• Understand their impact strength and how to use these in an authentic way through Unique Leadership Points™

• Create their own Impact plan

• Learn that impact is about behaviour-it’s not just about WHAT the leader does, it’s about HOW they do it.

• Reflect on how they are doing by asking: What impact am I creating today? Is it the impact the organization and I want and need? How can I create more effective and relevant impact? When, how and with whom?

The Essential HR Guide for Small Businesses and Startups - Best Practices, Tools, Examples, and Online Resources (Paperback):... The Essential HR Guide for Small Businesses and Startups - Best Practices, Tools, Examples, and Online Resources (Paperback)
Marie Carasco, William Rothwell
R850 Discovery Miles 8 500 Ships in 7 - 11 working days

Featuries tried-and-true, ready-to-use tools, examples, and resources, this guide teaches the nuts and bolts of HR for small businesses and startups and is the perfect desk reference for any organization who may not have the financial resources to invest in a fully-staffed HR department. Guides readers through the HR essentials, including developingpolicies and organizational best practices, managing and measuring performance, driving engagement and cultivating a culture, understanding legal obligations, assessing, risk, and guidance for developing leaders.

Developing Human Resources (Paperback, Reissue): Christopher Mabey, Rosemary Thomson Developing Human Resources (Paperback, Reissue)
Christopher Mabey, Rosemary Thomson
R1,356 Discovery Miles 13 560 Ships in 10 - 15 working days

Developing Human Resources is aimed at managers wishing to understand their role in human resource strategy. In a clear, succinct way the authors cover the skills and techniques required to design and implement an effective HRD policy. In addition, they tackle the important tasks of team building, recruitment and change management, as well as the role you play in motivating and appraising your staff. Real examples and case studies are used throughout to illustrate points in a practical context.

Developing Human Resources is designed to provide the underpinning knowledge and understanding required for any competency-based management course. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.
Rosemary Thomson and Dr Christopher Mabey are both lecturers in human resource management at the Open Business School.
Series adviser: Paul Jervis
The Institute of Management is the leading management institute in the UK and the largest in Europe. The institute embraces all levels of management from management students to senior executives. It offers a unique range of services for all management disciplines, enabling managers to develop themselves throughout their careers. If you would like to hear more about the benefits of individual or corporate membership, please contact: Dept HM Institute of Management Cottingham Road Corby NN17 1TT 0536 204222
Clearly and succinctly written
Covers the skills and techniques required to design an effective HRD policy
Endorsed by theInstitute of Management

Coaching with Colleagues 2nd Edition - An Action Guide for One-to-One Learning (Paperback, 2nd ed. 2014): Erik De Haan, Yvonne... Coaching with Colleagues 2nd Edition - An Action Guide for One-to-One Learning (Paperback, 2nd ed. 2014)
Erik De Haan, Yvonne Burger
R1,120 R1,042 Discovery Miles 10 420 Save R78 (7%) Ships in 10 - 15 working days

A new up-to-date overview of coaching effectiveness with practical case studies to demonstrate how these techniques are applied in real businesses. Using well-known coaching approaches in business and devoting additional attention to internal coaching practices this is a distinct, rigorous yet accessible guide to coaching approaches and practice.

Eight Innovations to Leading Millennials - How Millennials can grow your church and change the world (Paperback): Benjamin... Eight Innovations to Leading Millennials - How Millennials can grow your church and change the world (Paperback)
Benjamin Windle; Foreword by Frank Damazio
R442 R358 Discovery Miles 3 580 Save R84 (19%) Ships in 7 - 11 working days
The Carpenter - A Story About the Greatest Success Strategies of All (Hardcover): Jon Gordon The Carpenter - A Story About the Greatest Success Strategies of All (Hardcover)
Jon Gordon; Foreword by Ken Blanchard
R497 R366 Discovery Miles 3 660 Save R131 (26%) Ships in 10 - 15 working days

Bestselling author Jon Gordon returns with his most inspiring book yet filled with powerful lessons and the greatest success strategies of all. Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure. Along the way he learns that there's no such thing as an overnight success but there are timeless principles to help you stand out, excel, and make an impact on people and the world. Drawing upon his work with countless leaders, sales people, professional and college sports teams, non-profit organizations and schools, Jon Gordon shares an entertaining and enlightening story that will inspire you to build a better life, career, and team with the greatest success strategies of all. If you are ready to create your masterpiece, read The Carpenter and begin the building process today.

Successful Team Building (Paperback, New): Thomas L. Quick Successful Team Building (Paperback, New)
Thomas L. Quick
R222 Discovery Miles 2 220 Ships in 10 - 15 working days

Working in teams brings benefits to both team members and organizations for which they work. If you are a team leader, you know that getting commitment isn't always easy. SUCCESSFUL TEAM BUILDING shows you how to motivate team members, and so reap the benefits. You'll learn how to build team commitment, deal with team conflict, use creativity in problem solving and decision making, and evaluate and reward team players. The result? Your team will respond favorably to your efforts. And your boss will notice too.

Human Resource Information Systems - Basics, Applications, and Future Directions (Paperback, 4th ed.): Michael J Kavanagh,... Human Resource Information Systems - Basics, Applications, and Future Directions (Paperback, 4th ed.)
Michael J Kavanagh, Richard D. Johnson
R2,234 Discovery Miles 22 340 Ships in 7 - 11 working days
Transcultural Leadership (Hardcover): George F. Simons, Carmen Vazquez, Philip Robert Harris Transcultural Leadership (Hardcover)
George F. Simons, Carmen Vazquez, Philip Robert Harris
R1,698 Discovery Miles 16 980 Ships in 10 - 15 working days

Supervisors, project managers and CEOs should find this book useful as it deals with an emerging global reality - culturally diverse people of both genders in the workplace. The new workplace environment demands that employees be selected, evaluated and promoted on the basis of performance competency, regardless of sex, race, religion or place of origin. Focusing on workplace diversity instead of concepts of "majority" and "minority" allows managers to offer all personnel equal opportunities. Affirmative action is now aimed at developing human potential Diversity is becoming a worldwide phenomenon. Written from the North American viewpoint, this book examines the key concepts that drive American plants and offices today which are likely to be realities overseas tomorrow, and the concepts espoused in this book can be applied universally The book fills a gap in management education and development. It is a practical manual designed to teach and encourage managers to lead and strengthen the human resources of an organization.

Employer Brand Management - Practical Lessons from the World's Leading Employers (Hardcover): Richard Mosley Employer Brand Management - Practical Lessons from the World's Leading Employers (Hardcover)
Richard Mosley
R916 R854 Discovery Miles 8 540 Save R62 (7%) Ships in 10 - 15 working days

Attract, recruit, and retain the very best with a strategic employer brand From one of the world's leading pioneers in the employer brand discipline and author of the first book on the subject The Employer Brand, comes the long-awaited practical follow-up Employer Brand Management. Talented, motivated employees are a company's best assets, and the techniques in this book help attract, recruit, and retain the very best. A successful employer brand reaches beyond the boardroom to establish confidence, loyalty, and enthusiasm all the way down the ladder. Employer Brand Management gives readers a personal grasp of a new approach to people management. It draws on significant advances in practices among leading companies to provide a handbook for employer brand development and implementation. With a wide range of case studies and examples, you'll be taken step-by-step through the employer brand development process. You will find information on the latest developments in technology, with particular attention paid to socially-enabled recruitment marketing and employee communication and engagement. You will: * Follow the process of brand planning, definition, implementation, and application * Discover how brand thinking can strengthen strategy and reinforce HR value * Improve existing recruitment and talent management programs * Learn the importance of employee engagement in the brand experience

Transformational Executive Coaching (Paperback): Ted M. Middelberg Transformational Executive Coaching (Paperback)
Ted M. Middelberg
R380 R343 Discovery Miles 3 430 Save R37 (10%) Ships in 10 - 15 working days
Gen Z @ Work - How the Next Generation Is Transforming the Workplace (Hardcover): David Stillman, Jonah Stillman Gen Z @ Work - How the Next Generation Is Transforming the Workplace (Hardcover)
David Stillman, Jonah Stillman
R742 R403 Discovery Miles 4 030 Save R339 (46%) Ships in 10 - 15 working days

A generations expert and author of When Generations Collide and The M-Factor teams up with his seventeen-year-old son to introduce the next influential demographic group to join the workforce-Generation Z-in this essential study, the first on the subject. They were born between between 1995 and 2012. At 72.8 million strong, Gen Z is about to make its presence known in the workplace in a major way-and employers need to understand the differences that set them apart. They're radically different than the Millennials, and yet no one seems to be talking about them-until now. This generation has an entirely unique perspective on careers and how to succeed in the workforce. Based on the first national studies of Gen Z's workplace attitudes; interviews with hundreds of CEOs, celebrities, and thought leaders on generational issues; cutting-edge case studies; and insights from Gen Zers themselves, Gen Z @ Work offers the knowledge today's leaders need to get ahead of the next gaps in the workplace and how best to recruit, retain, motivate, and manage Gen Zers. Ahead of the curve, Gen Z @ Work is the first comprehensive, serious look at what the next generation of workers looks like, and what that means for the rest of us.

International Marketing - Sociopolitical and Behavioral Aspects (Hardcover): Erdener Kaynak International Marketing - Sociopolitical and Behavioral Aspects (Hardcover)
Erdener Kaynak
R2,848 Discovery Miles 28 480 Ships in 10 - 15 working days

Social, economic, political, business, and cultural environmental factors affect the international marketing operation and performance of international firms. This highly insightful volume focuses on four of the most significant forces with which companies must deal on an international level--macro international marketing issues, sociopolitical international marketing issues, international marketing strategies, and special international marketing topics. Within this framework, experts examine the impact of two major environmental factors, namely the social and political conditions, on international companies to adopt corresponding marketing techniques and practices in different international markets. They also explore how specific details of a country, such as income level, cultural attributes, consumer characteristics, laws, and politics, influence the market potential of international firms and thus the scale of the company operations. Indispensable reading for scholars, economists, and business people who are interested in marketing on a global scale.

The Future of Work - Attract New Talent, Build Better Leaders, and Create a Competitive Organization (Hardcover): Jacob Morgan The Future of Work - Attract New Talent, Build Better Leaders, and Create a Competitive Organization (Hardcover)
Jacob Morgan
R535 R396 Discovery Miles 3 960 Save R139 (26%) Ships in 10 - 15 working days

The workplace is drastically changing. Managers have more direct reports than before the recession, Millennials will soon out number all other generations at work, businesses have the new technology and tools to boost performance, cut costs, and give employees more freedom over their own projects, and of course, our ability to work from anyplace, at any time. In order for businesses to succeed in this new environment, employees, managers, and organizations as a whole need to redefine what it means to work. The Future of Work explores the new behaviors, new technologies, and the new people entering the workforce, focusing on: How the traditional command and control leadership model is deadWorking with and for Millennials, who expect to be doing meaningful work, share their voice, and want rapid feedbackHow to adapt to the mobile workerHow to succeed when the corporate ladder is replaced by employees creating their own wayWhy the future of work is about sharing information and not hoarding itHow new technologies are reshaping the way we communicate by forcing an open environment of collaboration among all levelsThe Future of Work is about what we can do to reach our bottom line while empowering our employees across the board, creating not only profitable businesses and meaningful work, but an environment to attract and keep the best talent.

Strategic Compensation and Talent Management - Lessons for Managers (Hardcover): Jed DeVaro Strategic Compensation and Talent Management - Lessons for Managers (Hardcover)
Jed DeVaro
R3,367 Discovery Miles 33 670 Ships in 7 - 11 working days

Written for current and aspiring managers, this textbook guides readers through the core components of compensation and puts them in the manager's chair, challenging them to apply their understanding to solve business problems such as attracting, managing, and retaining company talent. The book's central theme, supported by extensive treatment of compensating differentials, is that compensation is heavily driven by market competition. The coverage also includes analytics, negotiation and bargaining, wage theft, and non-profits and small businesses, as well as a detailed treatment of stock options. Case studies are included to demonstrate the principles in practice, and 'lessons for managers' in each chapter provide practical advice and takeaways. A rich package of online teaching and learning materials, including teaching slides, sample syllabi, additional case studies, and a test bank is also provided to support teachers and students.

Behaviour Management Pocketbook: 2nd Edition - Behaviour Management Pocketbook: 2nd Edition (Paperback, 2nd Revised edition):... Behaviour Management Pocketbook: 2nd Edition - Behaviour Management Pocketbook: 2nd Edition (Paperback, 2nd Revised edition)
Peter Hook, Andy Vass
R271 R243 Discovery Miles 2 430 Save R28 (10%) Ships in 10 - 15 working days

How to manage their classes is not only every new teachers' first concern, it's an area about which even the most experienced teachers are never complacent. This new edition of the Teachers' Pocketbooks' top-selling title is a practical, authoritative guide to creating calm classes and focused, co-operative students. The book starts from the premise that teachers cannot control the behaviour of children; instead they must seek to influence it. Teachers are most effective in managing behaviour when they focus on antecedents and consequences. This means building relationships and using preventative strategies followed by consistent use of logical consequences. The book covers different styles of behaviour management; getting the basics right; eight core principles and a ten-step discipline plan. A section entitled 'developing the toolkit' offers a broad range of strategies for teachers to use. All are explained in practical, classroom terms with examples of phrases to use for maximum effectiveness. Underpinning the repertoire of techniques is a strong framework: the 4Rs - rights, responsibilities, rules and routines. Liberal use of cartoons, diagrams, mnemonics and other visual devices reinforce the message and fast-track understanding. Authors Peter Hook and Andy Vass are nationally renowned experts in the field of behaviour management. They have acted as consultants to the government as well as to numerous schools and LAs. They are regarded as inspirational trainers, and with more than 60 years' combined teaching experience, their ideas are firmly grounded in classroom experience.

Sustainable Human Resource Management - Strategies, Practices and Challenges (Paperback, 1st ed. 2019): Sugumar Mariappanadar Sustainable Human Resource Management - Strategies, Practices and Challenges (Paperback, 1st ed. 2019)
Sugumar Mariappanadar
R1,706 R1,384 Discovery Miles 13 840 Save R322 (19%) Ships in 10 - 15 working days

This exciting new text, written by some of the leading experts in the field, is the first of its kind to tackle the increasingly popular topic of sustainable HRM. Structured in six parts, the book guides students and practitioners through all of the key areas of the subject at hand, from setting out the background and institutional contexts for sustainable HRM in the twenty-first century, to examining the theories and practices that underpin it, and the strategies and implementation methods associated with it, all from a global perspective. The text draws on the most up-to-date and cutting-edge research and scholarship, as well as industry best-practice, in order to explore the intersection between human resource management and the creation of sustainable organisations. This is an essential text for upper-level undergraduate, postgraduate and MBA students taking modules on sustainable HRM. It can also be used as a supplementary text by those studying strategic HRM more broadly and by practitioners interested in implementing sustainable HRM.

Handbook of Human Resources Management (Hardcover, 1st Ed. 2016): Matthias Zeuch Handbook of Human Resources Management (Hardcover, 1st Ed. 2016)
Matthias Zeuch
R14,715 R12,993 Discovery Miles 129 930 Save R1,722 (12%) Ships in 10 - 15 working days

Human resources topics are gaining more and more strategic importance in modern business management. Only those companies that find the right answers to the following questions have a sustainable basis for their future success: - How can we attract and select the right talent for our teams? - How can we develop the skills and behaviors which are key for our business? - How can we engage and retain the talent we need for our future? While most other management disciplines have their standards and procedures, Human Resources still lacks a broadly accepted basis for its work. Both the structured collection of reflected real-life experience and the multi-perspective view support readers in making informed and well-balanced decisions. With this handbook, Springer provides a landmark reference work on today's HR management, based on the combined experience of more than 85 globally selected HR leaders and HR experts. Rather than theoretical discussions about definitions, the handbook focuses on sharing practical experience and lessons learned from the most relevant business perspectives: - cultural / emotional perspective - economic perspective - risk perspective - operational perspective.

The Great Facilitator - Reflections on the Contributions of Joseph F. Hair, Jr. to Marketing and Business Research (Hardcover,... The Great Facilitator - Reflections on the Contributions of Joseph F. Hair, Jr. to Marketing and Business Research (Hardcover, 1st ed. 2019)
Barry J. Babin, Marko Sarstedt
R2,945 R2,636 Discovery Miles 26 360 Save R309 (10%) Ships in 10 - 15 working days

This commemorative volume honors the contributions of Prof. Joseph F. Hair, Jr., who through his writings, leadership and mentoring has had a profound influence on marketing and other fields of business research. He is widely known for sidestepping mathematically complex ways of teaching statistical approaches with an eye toward making the tools accessible to the average behavioral researcher. Joe is also a bona fide researcher whose work has had a massive impact on marketing and business research in general. The book provides revealing insights on his works and acknowledges his role as an outstanding teacher and mentor who has shaped generations of researchers.

Conversations for Creating Star Performers: Go Beyond the Performance Review to Inspire Excellence Every Day (Paperback, Ed):... Conversations for Creating Star Performers: Go Beyond the Performance Review to Inspire Excellence Every Day (Paperback, Ed)
Shawn Kent Hayashi
R448 R365 Discovery Miles 3 650 Save R83 (19%) Ships in 7 - 11 working days

Inspire Star Performance through Meaningful Conversations with Your Team

"If you want more top performers on your team, read this book "
--Jill Konrath, author of "SNAP Selling" and "Selling to Big Companies"

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations--and not just about the weather or the game last night. Create ongoing conversations throughout the year that focus on: Developing team members to a higher level of ability Triggering the insight and inspiration within your team members to grow in new ways Building the skills that will enable others to accomplish their established goals Preparing yourself and others for the performance review discussion Keeping people motivated and moving forward toward the goals

Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day--not just the days before an annual review.

The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback,... The Values-Driven Organization - Cultural Health and Employee Well-Being as a Pathway to Sustainable Performance (Paperback, 2nd New edition)
Richard Barrett
R1,282 Discovery Miles 12 820 Ships in 10 - 15 working days

Values-driven organizations are the most successful organizations on the planet. This book explains that understanding employees' needs-what people value-is the key to creating a high performing organization. When you support employees in satisfying their needs, they respond with high levels of engagement and willingly commit their energies to the organization, bringing passion and creativity to their work. This new edition of The Values-Driven Organization provides an updated set of tools to assess corporate culture, new case studies on cultural transformation and additional materials on sustainability, measuring cultural health at work and the specific needs of the millennial generation. The Values-Driven Organization is essential reading for students, researchers and practitioners of organizational change, leadership, HRM and business ethics.

HR for Creative Companies (Paperback): Kate Marks HR for Creative Companies (Paperback)
Kate Marks
R657 R577 Discovery Miles 5 770 Save R80 (12%) Ships in 10 - 15 working days

There is an increasing realisation that small businesses, including architecture practices need to pro-actively engage with HR rather than simply firefighting when something goes wrong. Good HR practices can help with business efficiency and profitability - they provide positive commercial tools that architects and other professionals can use to enhance their creativity whilst simultaneously increasing their commerciality. This book will provide simple, pragmatic and practical advice, anecdotes and template documents for a variety of common situations that arise in the HR employee life-cycle, such as succession planning and staff engagement. Using examples from a range of different architecture practices, readers will learn how these organizations have successfully approached the issue of people management, by implementing tried and tested HR models. Aimed at sole and small practices , this easy to digest book shows architects and other design professionals that HR can be a positive, profitable and even pleasurable tool for business success. Unique Structure: focussed around the employee lifecycle, including the points of interaction with the market place; delivered in small/short bite sized chunks for easy consumption by busy professionals Pedagogical Features: The use of key term boxes, chapter summaries, etc., all make the book more readable and useful. There will also be the use of graphics and illustrations to ensure maximum engagement from visually orientated readers Relevance: Case studies from the industry, illustrations that are specific to the architecture profession. Also, specific theories and models that reflect on the profession Pragmatism/commerciality: Focus on solutions and what architects can do to get the most out of their team and their business

Young People, Employment and Work Psychology - Interventions and Solutions (Paperback): Angela Carter Young People, Employment and Work Psychology - Interventions and Solutions (Paperback)
Angela Carter
R826 Discovery Miles 8 260 Ships in 10 - 15 working days

Youth unemployment and underemployment is a serious issue in most developed countries in the world. Having few young people in the workplace has serious and lasting consequences for generations of young people, their families, businesses and society as a whole. Dr Carter explores these important issues from multiple (and international) perspectives, offering research evidence and guiding frameworks from social and work psychology, to get more young people into good work. Young People, Employment and Work Psychology brings together educators, researchers, occupational psychologists, and government agencies responding to young people struggling to gain and sustain employment. Theoretically based and evidence-driven, this book explores the consequences of unemployment, suggests ways in which businesses can enable young people's first steps into employment and gives practical advice to young people and employers to prepare for and gain entry-level roles and develop more diverse workplaces. From the reasons why organizations are often reluctant to employ young people, to issues of motivation and confidence which often affect young people's perspective in looking for work, the book covers several interventions within both the public and private sector. This book is an invaluable resource for employers, policy makers and professionals working with young people, as well as students and researchers in work and organizational psychology, HRM, business management and social policy.

Perfect Phrases for Setting Performance Goals, Second Edition (Paperback, 2nd edition): Douglas Max, Robert Bacal Perfect Phrases for Setting Performance Goals, Second Edition (Paperback, 2nd edition)
Douglas Max, Robert Bacal
R278 R214 Discovery Miles 2 140 Save R64 (23%) Ships in 10 - 15 working days

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.

This completely revised and updated second edition of "Perfect Phrases for Setting Performance Goals" provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobs Communicating your expectations Aligning employee goals with organizational priorities Improving productivity and morale in the workplace Reducing disagreements during performance reviews

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