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Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management

Principles of Supply Chain Management - A Balanced Approach (Hardcover, 4th edition): Joel D Wisner, G. Leong, Keah-Choon Tan Principles of Supply Chain Management - A Balanced Approach (Hardcover, 4th edition)
Joel D Wisner, G. Leong, Keah-Choon Tan 2
R797 R682 Discovery Miles 6 820 Save R115 (14%) Shipped within 8 - 13 working days

Reflecting the latest practices, trends, and emerging developments, PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 4E guides you step by step through the management of all supply chain activity--including issues related to both domestic and global supply chains. Comprehensive, one-of-a-kind coverage encompasses operations, purchasing, logistics, and process integration. The book's balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace, and intriguing SCM Profiles provide a wealth of real-world business examples. In addition, relevant end-of-chapter questions and problems help you put what you learn into practice.

Total Quality Management: an Internal Customer Approach (Paperback): David L. Goetsch, Rigard Steenkamp Total Quality Management: an Internal Customer Approach (Paperback)
David L. Goetsch, Rigard Steenkamp
R1,023 R844 Discovery Miles 8 440 Save R179 (17%) Shipped within 4 - 9 working days
A Guide to Human Factors and Ergonomics (Hardcover, 2nd New edition): Martin Helander A Guide to Human Factors and Ergonomics (Hardcover, 2nd New edition)
Martin Helander
R1,705 Discovery Miles 17 050 In stock

Completely revised and updated, A Guide to Human Factors and Ergonomics, Second Edition presents a comprehensive introduction to the field. Building on the foundation of the first edition, titled "Guide to Ergonomics of Manufacturing," the new title reflects the expanded range of coverage and applicability of the techniques you will find in the second edition. Each and every chapter contains new material and some have been entirely rewritten. Drawing on the author's experience in both teaching and industry, the book lays to rest the common myths and misconceptions that surround ergonomics.

Unlike most ergonomics and human factors books that emphasize the physical, this one gives a broad overview of cognitive as well as physical ergonomics. Written in an accessible style, it presents a systems approach to human factors and ergonomics that leads to complete understanding. The author demonstrates how to collect data on users and operators and how to convert the data to good design, and offers a practical guide to the design and analysis of systems. Design oriented, systems oriented, and results oriented, this text provides the tools needed to solve systems problems and develop adequate design solutions.

Principles of Supply Chain Management - A Balanced Approach (Hardcover, 5th edition): G. Leong, Keah-Choon Tan Principles of Supply Chain Management - A Balanced Approach (Hardcover, 5th edition)
G. Leong, Keah-Choon Tan
R799 R683 Discovery Miles 6 830 Save R116 (15%) In stock

Examine the latest practices, trends, and emerging developments as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides you step-by-step through the management of all supply chain activity.

You review issues related to both domestic and global supply chains as comprehensive, one-of-a-kind coverage encompasses important processes in operations, purchasing, logistics, as well as process integration. A balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace with the help of intriguing SCM Profiles and interesting real business examples.

Relevant end-of-chapter questions, problems, and new cases help you put what you learn into practice as you sharpen your management skills.

Product management (Paperback, 2nd ed): C.H. Bothma Product management (Paperback, 2nd ed)
C.H. Bothma
R346 R291 Discovery Miles 2 910 Save R55 (16%) Shipped within 4 - 8 working days
Operations Management (Paperback, 3rd Edition): Andrew Greasley Operations Management (Paperback, 3rd Edition)
Andrew Greasley
R1,242 R966 Discovery Miles 9 660 Save R276 (22%) Shipped within 7 - 13 working days

Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: * Focuses on the subject from a European perspective. * Deals with the management of the creation of goods and the delivery of services to the customer. * Covers the main areas of operations strategy, the design of operations system and the management of operations over time. * Incorporates more strategic and international commentary. * Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. * Includes more end of chapter and quantitative exercises. * Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter. * Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual

OM4 (with Review Cards and CourseMate Printed Access Card) (Paperback, 4th edition): David A. Collier, James R. Evans OM4 (with Review Cards and CourseMate Printed Access Card) (Paperback, 4th edition)
David A. Collier, James R. Evans
R828 R703 Discovery Miles 7 030 Save R125 (15%) Shipped within 8 - 13 working days

Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evans' OM4 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible text includes a full suite of integrated learning tools--including flashcards, cases, datasets, games, and quizzes--in a convenient and affordable package perfect for today's diverse learners. OM4 provides the latest examples featuring companies students will recognize from the news as well as videos for every chapter, case studies and end-of-chapter problems with exciting new material online. Five additional chapters online enable readers to delve further into the quantitative aspects of operations management.

Project Management (Paperback): Gary Heerkens Project Management (Paperback)
Gary Heerkens
R242 R194 Discovery Miles 1 940 Save R48 (20%) Shipped within 7 - 11 working days
OM5 (with CourseMate, 1 term (6 months) Printed Access Card) (Paperback, 5th edition): David A. Collier, James R. Evans OM5 (with CourseMate, 1 term (6 months) Printed Access Card) (Paperback, 5th edition)
David A. Collier, James R. Evans
R717 R614 Discovery Miles 6 140 Save R103 (14%) Shipped within 8 - 13 working days

Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evans' OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This concise, engaging, and accessible text includes a full suite of integrated learning tools--including flashcards, cases, datasets, games, and quizzes--in a convenient and affordable package perfect for today's diverse learners. OM5 provides the latest examples featuring companies students will recognize from the news as well as videos for every chapter, case studies and end-of-chapter problems with exciting new material online. Five additional chapters online enable readers to delve further into the quantitative aspects of operations management.

The Green Belt Memory Jogger - A Pocket Guide for Six SIGMA Success (Spiral bound): Goal/Qpc The Green Belt Memory Jogger - A Pocket Guide for Six SIGMA Success (Spiral bound)
Goal/Qpc
R384 R304 Discovery Miles 3 040 Save R80 (21%) Shipped within 7 - 11 working days
Logistics - Principles and Practice (Paperback): Hessel Visser Logistics - Principles and Practice (Paperback)
Hessel Visser
R1,334 Discovery Miles 13 340 Shipped within 7 - 12 working days

Logistics: Principles & Practice is a general introduction to the subject. This specialized field is fast moving a " fulfilling orders on time is of crucial importance in the modern age of internet economy and just-in-time production.

Besides dealing with the logistics of purchasing, production and distribution, the book also examines common ground with marketing, quality and production design. This integrated approach ensures that important topics such as e-business, CRM, process design, E-procurement, enterprise resource planning and E-logistics are given prominent coverage.

This textbook can be used as core reading for all students of logistics and operations management.

European Distribution and Supply Chain Logistics (Paperback, New edition): Ad R. Van Goor, Walther Ploos Van Amstel, M. J.... European Distribution and Supply Chain Logistics (Paperback, New edition)
Ad R. Van Goor, Walther Ploos Van Amstel, M. J. Ploos Van Amstel
R1,378 Discovery Miles 13 780 Shipped within 7 - 12 working days

A broad vision of supply chain management is necessary to implement European distribution successfully. European Distribution and Supply Chain Logistics focuses on logistics in the European region.

This book discusses proven concepts and do's & don'ts for European distribution, as well as for supply chain logistics across three clusters:

  • Distribution and supply chain management
  • Fundamentals of European distribution logistics
  • Demand and supply chain management

Each chapter starts with an awareness case and ends with fifteen questions for discussion, a real life case and five reflecting questions. Based on this formula the book is well-suited for students and practitioners in the area of logistics and supply chain management.

Six Sigma Execution - How The World's Greatest Companies Live And Breathe Six Sigma (Hardcover): George Eckes Six Sigma Execution - How The World's Greatest Companies Live And Breathe Six Sigma (Hardcover)
George Eckes
R756 R582 Discovery Miles 5 820 Save R174 (23%) Shipped within 7 - 11 working days

True leadership, asserts Six Sigma authority George Eckes, is devoted to execution. Eckes witnessed firsthand the successful execution of Six Sigma when business leader Jack Welch at General Electric wholly committed to the methodology, adopting it as a true management philosophy. The author also witnessed how a lack of leadership and commitment can derail a Six Sigma initiative - or even doom it to failure before it gets off the ground. In "Six Sigma Execution", Eckes draws on his vast professional experience to describe the business acumen and leadership skills needed to effectively incorporate Six Sigma into an organization's DNA, executing initiatives throughout the entire company. He delivers a practical blueprint that simulates the training and coaching sessions used with his own clients, providing you with the dialogue, tools, tactics, and cautionary advice you can use to spearhead and deploy a Six Sigma effort of any size.In this book, you will discover the characteristics of top Six Sigma leadership as Eckes chronicles the history of the approach from its inception when Bob Galvin incorporated Six Sigma into Motorola's operations to Larry Bossidy, who linked Six Sigma to strategic business objectives at AlliedSignal and Honeywell to GE's Jack Welch, who was the first to truly create a Six Sigma culture. Also addressed is the work of Jeff Immelt, James McNerney, and others.Eckes cites both positive and negative examples of companies that have operationalized Six Sigma, and goes on to deliver clear guidelines for: actively involving management in the Six Sigma process; linking Six Sigma to your company's strategic goals; selecting team leaders and establishing goals for project teams; using Adult Learning Theory to execute Six Sigma training and coaching in a more accessible, efficient manner; using the Define, Measure, Analysis, Improve, Control (DMAIC) method to deliver solutions for problem areas at any phase of implementation; and, avoiding common pitfalls of Six Sigma deployment.Complete with DMAIC breakouts, tables, and inter and post session deliverables, "Six Sigma Execution" is a breakthrough, hands-on guide to duplicating the success of the Six Sigma pros in your company. Join the ranks of the pros - make Six Sigma a cultural phenomenon in your organization. General Electric, AlliedSignal, Motorola - You've heard how these top companies increased their efficiency and productivity by successfully implementing Six Sigma in their organizations. You may also have heard how companies such as United and American Airlines failed in their Six Sigma efforts.So what made the difference? How did Six Sigma deliver such strong results for certain companies? And how can you ensure an effective execution in your organization? The answers have one thing in common, asserts Six Sigma professional George Eckes: strong, committed leadership. In his latest breakthrough book, "Six Sigma Execution", bestselling author Eckes reveals the leadership skills necessary to manage and maintain a Six Sigma initiative in your organization. Eckes delivers solutions that senior and middle managers can use to effectively deploy a company-wide program, identifying the challenges business leaders face in a Six Sigma world.You'll discover: how top executives such as GE's Jack Welch, AlliedSignal's Larry Bossidy, and Motorola's Bob Galvin shaped the cultural aspect of implementing Six Sigma and executed initiatives across an entire organization; management do's and don'ts on everything from linking Six Sigma to your company's strategic goals to creating a Six Sigma culture to seamlessly rolling out organization-wide initiatives; why certain companies stumbled when it came to execution - and how to avoid those same pitfalls; and, take lessons from the pros. "Six Sigma Execution" is your one-stop resource for successful implementation across your organization.

Big Book of 6 SIGMA Training Games Pro (Hardcover): Chen Big Book of 6 SIGMA Training Games Pro (Hardcover)
Chen
R727 R562 Discovery Miles 5 620 Save R165 (23%) Shipped within 7 - 11 working days
Managing the Supply Chain - The Definitive Guide for the Business Professional (Hardcover): David Simchi-Levi, Philip Kaminsky,... Managing the Supply Chain - The Definitive Guide for the Business Professional (Hardcover)
David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi
R900 R686 Discovery Miles 6 860 Save R214 (24%) Shipped within 7 - 11 working days

In todays environment of tight budgets and even tighter turnarounds, effective supply-chain management has become a core business requirement. Managing the Supply Chain adapts the number one supply-chain book on the college market to examine how professionals can consistently turn supply-chain strategy into a competitive advantage.



This results-based book examines the experiences of todays most accomplished companies to demonstrate supply-chain innovation at work in the marketplace.


Six SIGMA for Managers (Hardcover): Brue Six SIGMA for Managers (Hardcover)
Brue
R658 R508 Discovery Miles 5 080 Save R150 (23%) Shipped within 7 - 11 working days
Six SIGMA Way Team Fieldbook (Hardcover): Pande Six SIGMA Way Team Fieldbook (Hardcover)
Pande
R1,016 R776 Discovery Miles 7 760 Save R240 (24%) Shipped within 7 - 11 working days
Product Management (Paperback): Cornelius Bothma Product Management (Paperback)
Cornelius Bothma
R813 R619 Discovery Miles 6 190 Save R194 (24%) In stock

In today's competitive milieu, the product function along with continuous product innovation, are critical parameters for a company's success. Product Management provides its readers with the insight to ultimately design customer-centric products that fit the exact needs of an individual customer. This introductory book focuses on the critical issues of product management that enable better product performance in the marketplace. It deals with many product-related issues that challenge management, be it in South Africa or elsewhere in the world. The text covers topics such as competitive product targeting, positioning, product management strategies, metrics and various other issues. Product management recognises that the responsibility of a product manager is to integrate the various segments of a business into a strategically focused whole, maximising the value of a product by coordinating its production with an understanding of the market's and the customers' needs. A product manager must oversee all aspects of a product line in order to deliver superior customer satisfaction while simultaneously providing a long-term competitive advantage for the company.

The Ernst & Young Guide to Performance Measurement For Financial Institutions - Methods for Managing Business Results Revised... The Ernst & Young Guide to Performance Measurement For Financial Institutions - Methods for Managing Business Results Revised Edition (Hardcover, Rev. Ed)
Ernst & Young
R1,479 R1,104 Discovery Miles 11 040 Save R375 (25%) Shipped within 7 - 11 working days

The dramatic changes in the financial services industry have had a great effect on profitability, forcing financial institutions to change their management focus. Increased competitive pressures, tightening interest rates spreads and declining deposits balances have made goals even more difficult to achieve. The Financial Services Industries Consulting Practices at Ernst & Young LLP have developed this perfect guide to help readers reach those increasingly difficult goals. This reliable source of guidance has insight on asset/liability management, branch profitability and complete bank-wide performance program. It looks at all aspects of profitability, including hands-on approaches to: profitability philosophies and structures; balance sheet, revenue and expense components: transfer pricing of funds; planning and budgeting; and performance measurements.

Fourth Generation Management - The New Business Consciousness (Hardcover, New): Brian L. Joiner Fourth Generation Management - The New Business Consciousness (Hardcover, New)
Brian L. Joiner; Foreword by W.Edwards Deming
R921 R701 Discovery Miles 7 010 Save R220 (24%) Shipped within 7 - 11 working days

Written by the first of a new breed of "quality gurus", "Fourth Generation Management" is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the "Joiner Triangle", which provides readers with a conceptual framework upon which to build a new corporate culture - one that positions companies for growing productivity and profit in the years ahead. Focusing on quality as defined by the customer...a scientific, databased approach to management...and the creation of long-term, team-spirited relationships both internally and externally - the Joiner Triangle is already gaining credence as the management philosophy of tomorrow. And that's only the beginning. Readers will learn why process is more important than short-term results, how to foster a working environment in which all employees feel like winners, a new way of looking at data, processes, and variation, and much more. In short, this major release by a widely respected quality improvement leader is the business person's blueprint for the next phase of the "Quality Revolution".

Essential Operations Management (Paperback, 2nd ed. 2018): Alex Hill, Terry Hill Essential Operations Management (Paperback, 2nd ed. 2018)
Alex Hill, Terry Hill
R1,281 R1,026 Discovery Miles 10 260 Save R255 (20%) Shipped within 7 - 12 working days

The second edition of this innovative core textbook spans the service and manufacturing sectors, equipping readers to grasp and overcome the core challenges faced in planning, designing and implementing operations. The prestigious and well-respected author team takes a `tasks and challenges' approach that marries theory to their extensive practical experience of running operations in high-profile business settings while reflecting their clear vision and personal philosophy of operations management. Packed with engaging learning features that truly bring the subject to life, the text provides a concise and real-world orientated look at the key parts of an operations manager's job. This textbook is an ideal course text for undergraduate, postgraduate and MBA students taking a module in operations management or manufacturing/services operations.

Lean Six Sigma For Dummies (Paperback, 3rd Edition): John Morgan, Martin Brenig-Jones Lean Six Sigma For Dummies (Paperback, 3rd Edition)
John Morgan, Martin Brenig-Jones 1
R459 R292 Discovery Miles 2 920 Save R167 (36%) Shipped within 7 - 12 working days

Maximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation and everything in between. * Gives you plain-English explanations of complicated jargon * Serves as a useful tool for businesspeople looking to make their organisation more effective * Helps you achieve goals with ease and confidence * Provides useful hands-on checklists Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.

OM 3 (with Review Cards and Decision Sciences & Operations Management CourseMate with eBook Printed Access Card) (Paperback,... OM 3 (with Review Cards and Decision Sciences & Operations Management CourseMate with eBook Printed Access Card) (Paperback, 3rd edition)
David A. Collier, James R. Evans
R715 R612 Discovery Miles 6 120 Save R103 (14%) Shipped within 8 - 13 working days

Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, OM3 provides a streamlined introduction to the core concepts, techniques, and applications of contemmporary operations management. This concise, engaging, and accessible text includes a full suite of integrated learning tools--including flashcards, cases, datasets, games, and quizzes--in a convenient and affordable package perfect for today's diverse learners. OM3 contains updated examples featuring companies students will know from the news, as well as videos for every chapter, new case studies, and end-of-chapter problems, with more new material available online. Five additional chapters are available on the website for instructors who want to go further into the quantitative aspects of operations management.

Administracion de la Cadena de Suministro - Una Perspectiva Logistica (Paperback, 9th edition): John Coyle, Robert Novack,... Administracion de la Cadena de Suministro - Una Perspectiva Logistica (Paperback, 9th edition)
John Coyle, Robert Novack, Brian Gibson, C. Langley
R816 Discovery Miles 8 160 Shipped within 8 - 13 working days

Administracion de la cadena de suministro. Una perspectiva logistica, refleja la naturaleza siempre en movimiento de este campo en rapida evolucion; los autores ofrecen el pensamiento mas actual y exhaustivo sobre tema, combinado con una perspectiva logistica autenticada del mundo real; su organizacion brinda un marco logico para comprender de manera significativa de los principios y conceptos propios de esta area. La parte I ofrece un marco para que el lector comprenda la administracion de la cadena de suministro y algunos de sus componentes esenciales. La parte II se enfoca en los factores estrategicos. La parte III se concentra en areas de los procesos clave en el cumplimiento de la cadena de suministro. Con la parte IV el lector se adentrara en el mundo de la planificacion, la contratacion y las operaciones de la cadena de suministro.

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover, Ed): Karen... Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover, Ed)
Karen Martin, Mike Osterling
R856 R506 Discovery Miles 5 060 Save R350 (41%) Shipped within 7 - 12 working days

Align your leadership team to deliver the highest possible value to your customers

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.

Value stream mapping--an essential but underused methodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improved work systems.

You'll learn how to: Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement

Whether you are a novice, an experienced improvement practitioner, or a leader, "Value Stream Mapping" will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve your transformation efforts.

In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done. Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

PRAISE FOR "VALUE STREAM MAPPING"

""Value stream mapping has evolved from its roots as a tool used by geeks to reimagine and reconfigure manufacturing operations to a process to enable deep organizational intervention and transformation. With Value Stream Mapping, Karen Martin and Mike Osterling provide an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations."" -- John Shook, Chairman and CEO, Lean Enterprise Institute, and author, Learning to See

""Despite decades of viewing value stream mapping as the core tool of Lean transformations, there is still confusion. Karen and Mike put mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose."" -- Jeffrey Liker, author, The Toyota Way

""In Value Stream Mapping, Karen and Mike not only provide a great how-to book for transforming value streams, they also demonstrate the benefits that taking a holistic view can have on an organization's culture and commitment to customer value. There is something to learn for the novice and expert on every page."" -- Jeff Chester, Chief Revenue Officer & Senior Vice President, Availity

""Martin and Osterling have written an excellent book that shows you how to do value stream mapping and do it right. Follow their advice and your organization will get the profoundly radical change required to better serve your customers and create unprecedented profits and agility."" -- Brian Maskell, author, Practical Lean Accounting

""VSM is often misunderstood and underutilized. Strategically, it can be a Rosetta Stone to help bring disparate organizational silos together and a catalyst for stimulating and prioritizing enterprise-wide transformation. Karen and Mike have produced another terrific guide. Read it, practice it, share it, teach it."" -- Steve Bell, author, Run Grow Transform

""Value Stream Mapping is well worth picking up. It's a straightforward user's guide to constructing current-state and designing future-state value stream maps that help you visualize and improve your efforts to flow value to your customer."" -- Matthew May, author of The Laws of Subtraction

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