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Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management

Principles of Supply Chain Management - A Balanced Approach (Hardcover, 4th edition): G. Leong, Keah-Choon Tan, Joel Wisner Principles of Supply Chain Management - A Balanced Approach (Hardcover, 4th edition)
G. Leong, Keah-Choon Tan, Joel Wisner 2
R952 R818 Discovery Miles 8 180 Save R134 (14%) Ships in 15 - 25 working days

Reflecting the latest practices, trends, and emerging developments, PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 4E guides you step by step through the management of all supply chain activity--including issues related to both domestic and global supply chains. Comprehensive, one-of-a-kind coverage encompasses operations, purchasing, logistics, and process integration. The book's balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace, and intriguing SCM Profiles provide a wealth of real-world business examples. In addition, relevant end-of-chapter questions and problems help you put what you learn into practice.

Total Quality Management: an Internal Customer Approach (Paperback): David L. Goetsch, Rigard Steenkamp Total Quality Management: an Internal Customer Approach (Paperback)
David L. Goetsch, Rigard Steenkamp
R1,128 R900 Discovery Miles 9 000 Save R228 (20%) Ships in 5 - 10 working days
A Guide to Human Factors and Ergonomics (Hardcover, 2nd New edition): Martin Helander A Guide to Human Factors and Ergonomics (Hardcover, 2nd New edition)
Martin Helander
R470 R439 Discovery Miles 4 390 Save R31 (7%) In stock

Completely revised and updated, A Guide to Human Factors and Ergonomics, Second Edition presents a comprehensive introduction to the field. Building on the foundation of the first edition, titled "Guide to Ergonomics of Manufacturing," the new title reflects the expanded range of coverage and applicability of the techniques you will find in the second edition. Each and every chapter contains new material and some have been entirely rewritten. Drawing on the author's experience in both teaching and industry, the book lays to rest the common myths and misconceptions that surround ergonomics.

Unlike most ergonomics and human factors books that emphasize the physical, this one gives a broad overview of cognitive as well as physical ergonomics. Written in an accessible style, it presents a systems approach to human factors and ergonomics that leads to complete understanding. The author demonstrates how to collect data on users and operators and how to convert the data to good design, and offers a practical guide to the design and analysis of systems. Design oriented, systems oriented, and results oriented, this text provides the tools needed to solve systems problems and develop adequate design solutions.

Principles of Supply Chain Management - A Balanced Approach (Hardcover, 5th edition): Keah-Choon Tan, G. Leong Principles of Supply Chain Management - A Balanced Approach (Hardcover, 5th edition)
Keah-Choon Tan, G. Leong
R929 R800 Discovery Miles 8 000 Save R129 (14%) Ships in 15 - 25 working days

Examine the latest practices, trends, and emerging developments as PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 5E guides you step-by-step through the management of all supply chain activity.

You review issues related to both domestic and global supply chains as comprehensive, one-of-a-kind coverage encompasses important processes in operations, purchasing, logistics, as well as process integration. A balanced approach follows the natural flow through the supply chain. Well-organized chapters demonstrate the practical applications of supply chain management in today's workplace with the help of intriguing SCM Profiles and interesting real business examples.

Relevant end-of-chapter questions, problems, and new cases help you put what you learn into practice as you sharpen your management skills.

Product management (Paperback, 2nd ed): C.H. Bothma Product management (Paperback, 2nd ed)
C.H. Bothma
R346 R305 Discovery Miles 3 050 Save R41 (12%) Ships in 4 - 8 working days
Project to Product - How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework (Paperback): Mik Kersten Project to Product - How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework (Paperback)
Mik Kersten 1
R557 R454 Discovery Miles 4 540 Save R103 (18%) In stock
Production Planning and Control (Paperback): W. Bolton Production Planning and Control (Paperback)
W. Bolton
R1,332 Discovery Miles 13 320 Ships in 10 - 15 working days

The planning and control of the production process represents a fundamental part of modern manufacturing technology. This book provides an essential introduction to the basic principles involved and is specially written for BTEC HNC/D programmes in mechanical and production engineering. The aim is to give the reader a practical and comprehensive appreciation and understanding of the ways in which manufacturing companies are organised; the nature and diversity of engineering products; the organisation of production and the planning and control of production. Production Planning and Control covers the BTEC units Control of Manu639-5 Manufacture U38/188 and Production Planning and Control U38/189.

Leading Beyond Lean - The Seven Drivers of Productivity (Hardcover, 1st ed. 2016): Petter Ostbo, Robin Cattermole, Mark... Leading Beyond Lean - The Seven Drivers of Productivity (Hardcover, 1st ed. 2016)
Petter Ostbo, Robin Cattermole, Mark Wetherill
R1,658 Discovery Miles 16 580 Ships in 7 - 11 working days

Three practicing managers with years of experience improving production facilities around the world explain why lean methodology on its own often fails to deliver productivity gains and how a holistic package incorporating safety, employee development, business planning, capital spending, performance management, quality and lean work can together to deliver results. Improving productivity is the holy grail of every site manager. But while three decades of initiatives from Kaizen through TQM to Lean/Six Sigma have all had an impact, the fact remains that a few companies outperform the others. This is often because individual change initiatives address only one aspect of a much more complex problem. What is needed is a holistic productivity system that addresses every aspect of production. To implement a productivity system in practice, you need more than TQM, more that Lean. Based on their experience managing and improving production facilities around the world the authors show how there are seven key elements that combine to create a sustainable productivity system. Leading Beyond Lean explains how these seven elements work together, and how you can set up your own bespoke productivity system, like they did. As practising managers Ostbo, Wetherill and Cattermole have used these techniques and procedures to deliver improvements in both in safety and productivity. Helping their sites to become more economically viable, evolving from "problem sites" with uncertain futures into vibrant sites that attract reinvestment and growth. They become cleaner, safer and better organised, and therefore more attractive places to work in. This book will help any company, any site manager, and any production director understand what is needed to set up a lasting productivity system, not in theory, but in practice - and to deliver outstanding results.

How Management Works - The Concepts Visually Explained (Hardcover): Dk How Management Works - The Concepts Visually Explained (Hardcover)
Dk 1
R325 R260 Discovery Miles 2 600 Save R65 (20%) Ships in 5 - 10 working days

Discover everything you need to know to improve your management skills, and understand key management and business theories with this unique graphic guide. Combining clear, jargon-free language and bold, eye-catching graphics, How Management Works is a definitive and user-friendly guide to all aspects of organizational management. Learn whether it is more e ffective to lead through influence or control? Is delegation the key to productivity and how do you deal with di fferent personalities? Drawing on the latest theories and practices - and packed with graphics and diagrams that demystify complex management concepts - this book explains everything you need to know to build your management skills and get the very best out of your team. It is essential reading if you are an established or aspiring manager, or are studying a course in business or management. Much more than a standard business-management or self-help book, How Management Works shows you what other titles only tell you, combining solid reference with no-nonsense advice. It is the perfect primer for anyone looking to start their own business, become a more effective leader, or simply learn more about the world of business and management

The Lean Product Playbook - How to Innovate with Minimum Viable Products and Rapid Customer Feedback (Hardcover): Dan Olsen The Lean Product Playbook - How to Innovate with Minimum Viable Products and Rapid Customer Feedback (Hardcover)
Dan Olsen
R704 R529 Discovery Miles 5 290 Save R175 (25%) Ships in 10 - 15 working days

The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear, step-by-step guidance and advice. The Lean Startup movement has contributed new and valuable ideas about product development and has generated lots of excitement. However, many companies have yet to successfully adopt Lean thinking. Despite their enthusiasm and familiarity with the high-level concepts, many teams run into challenges trying to adopt Lean because they feel like they lack specific guidance on what exactly they should be doing. If you are interested in Lean Startup principles and want to apply them to develop winning products, this book is for you. This book describes the Lean Product Process: a repeatable, easy-to-follow methodology for iterating your way to product-market fit. It walks you through how to: * Determine your target customers * Identify underserved customer needs * Create a winning product strategy * Decide on your Minimum Viable Product (MVP) * Design your MVP prototype * Test your MVP with customers * Iterate rapidly to achieve product-market fit This book was written by entrepreneur and Lean product expert Dan Olsen whose experience spans product management, UX design, coding, analytics, and marketing across a variety of products. As a hands-on consultant, he refined and applied the advice in this book as he helped many companies improve their product process and build great products. His clients include Facebook, Box, Hightail, Epocrates, and Medallia. Entrepreneurs, executives, product managers, designers, developers, marketers, analysts and anyone who is passionate about building great products will find The Lean Product Playbook an indispensable, hands-on resource.

Supply Chain Management - A Logistics Perspective (Hardcover, 10th edition): John Coyle, C. Langley, Brian Gibson, Robert Novack Supply Chain Management - A Logistics Perspective (Hardcover, 10th edition)
John Coyle, C. Langley, Brian Gibson, Robert Novack
R885 R766 Discovery Miles 7 660 Save R119 (13%) Ships in 15 - 25 working days

The tenth edition of SUPPLY CHAIN MANAGEMENT: A LOGISTICS PERSPECTIVE refined its focus on the supply chain approach by blending logistics theory with practical applications and includes updated material on the latest technology, transportation regulations, pricing, and other issues. Students are introduced to real-world companies, people and events with applied examples of hands-on managerial experience. "Supply Chain Technology" boxes appear throughout the text assisting students relate technological developments to supply chain management concepts and logistics practices while taking in consideration global changes. Short Cases at the end of each chapter are updated and build on what students have learned in the chapter.

Project Management (Paperback): Gary Heerkens Project Management (Paperback)
Gary Heerkens
R269 R221 Discovery Miles 2 210 Save R48 (18%) Ships in 7 - 11 working days
Service Operations Management, Second Edition - The Total Experience (Paperback, 2nd edition): David W. Parker Service Operations Management, Second Edition - The Total Experience (Paperback, 2nd edition)
David W. Parker
R1,415 Discovery Miles 14 150 Ships in 10 - 15 working days

Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management. With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organizations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services. Written in a clear and accessible manner this updated second edition: * takes an increased international perspective on service operations * is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition * includes new and updated international case studies in each chapter, reflecting the increased globalization of service operations, with internationalizing updates to include content suitable for a global audience * covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems * expands coverage of process-reengineering and service flows, business process assessments, and developing economies.

Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover, Ed): Karen... Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation (Hardcover, Ed)
Karen Martin, Mike Osterling
R969 R616 Discovery Miles 6 160 Save R353 (36%) In stock

Align your leadership team to deliver the highest possible value to your customers

Too many organizations today suffer from silo-centric behavior and intra-organizational conflict. Yet most don't understand what's holding them back from achieving outstanding performance.

Value stream mapping--an essential but underused methodology--is a proven approach to help you visualize and resolve disconnects, redundancies, and gaps in your value delivery system. More than merely a tool to eliminate operational waste, value stream mapping is a highly effective means to transform leadership thinking, define strategy and priorities, and create customer-centric work flow.

In this detailed guide, business performance improvement experts Karen Martin and Mike Osterling present a practical way to deeply understand how work gets done--in any environment--and how to design improved work systems.

You'll learn how to: Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement

Whether you are a novice, an experienced improvement practitioner, or a leader, "Value Stream Mapping" will help you design and operate your business more effectively. And if your organization already uses value stream mapping, this book will help you improve your transformation efforts.

In today's rapid-fire business environment, there are too many problems to be solved and too many opportunities to be leveraged to operate without a highly effective means for accomplishing the important work to be done. Value stream mapping is the missing link in business management and, properly executed, has the power to address many business woes.

PRAISE FOR "VALUE STREAM MAPPING"

""Value stream mapping has evolved from its roots as a tool used by geeks to reimagine and reconfigure manufacturing operations to a process to enable deep organizational intervention and transformation. With Value Stream Mapping, Karen Martin and Mike Osterling provide an outstanding guide for practitioners engaged in the challenging work of improving the horizontal flow of value across organizations."" -- John Shook, Chairman and CEO, Lean Enterprise Institute, and author, Learning to See

""Despite decades of viewing value stream mapping as the core tool of Lean transformations, there is still confusion. Karen and Mike put mapping in its proper perspective as a methodology for getting high-performing teams to see waste, share a future state vision, and build meaningful actions that are carried out with passion and purpose."" -- Jeffrey Liker, author, The Toyota Way

""In Value Stream Mapping, Karen and Mike not only provide a great how-to book for transforming value streams, they also demonstrate the benefits that taking a holistic view can have on an organization's culture and commitment to customer value. There is something to learn for the novice and expert on every page."" -- Jeff Chester, Chief Revenue Officer & Senior Vice President, Availity

""Martin and Osterling have written an excellent book that shows you how to do value stream mapping and do it right. Follow their advice and your organization will get the profoundly radical change required to better serve your customers and create unprecedented profits and agility."" -- Brian Maskell, author, Practical Lean Accounting

""VSM is often misunderstood and underutilized. Strategically, it can be a Rosetta Stone to help bring disparate organizational silos together and a catalyst for stimulating and prioritizing enterprise-wide transformation. Karen and Mike have produced another terrific guide. Read it, practice it, share it, teach it."" -- Steve Bell, author, Run Grow Transform

""Value Stream Mapping is well worth picking up. It's a straightforward user's guide to constructing current-state and designing future-state value stream maps that help you visualize and improve your efforts to flow value to your customer."" -- Matthew May, author of The Laws of Subtraction

Operations Management (Paperback, 3rd Edition): Andrew Greasley Operations Management (Paperback, 3rd Edition)
Andrew Greasley
R1,350 Discovery Miles 13 500 Ships in 10 - 15 working days

Operations Management, 3rd Edition provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries. Features: * Focuses on the subject from a European perspective. * Deals with the management of the creation of goods and the delivery of services to the customer. * Covers the main areas of operations strategy, the design of operations system and the management of operations over time. * Incorporates more strategic and international commentary. * Includes a strategy link section consisting of a paragraph relating each chapter topic to operations strategy. * Includes more end of chapter and quantitative exercises. * Cases have been updated throughout and now include: Service including public sector, international, a mix of mini-cases and a longer case for each chapter. * Accompanied by a comprehensive package of online learning support materials including: A robust testbank featuring 1500 questions, PowerPoint slides and a comprehensive instructor's manual

Statistical Method from the Viewpoint of Quality Control (Paperback): Walter A. Shewhart Statistical Method from the Viewpoint of Quality Control (Paperback)
Walter A. Shewhart
R318 R262 Discovery Miles 2 620 Save R56 (18%) Ships in 7 - 11 working days

Important text offers lucid explanation of how to regulate variables and maintain control over statistics in order to achieve quality control over manufactured products, crops and data. Topics include statistical control, establishing limits of variability, measurements of physical properties and constants, and specification of accuracy and precision. First inexpensive paperback edition.

Operations Management For Dummies (Paperback): Mary Ann Anderson, Edward J. Anderson, Geoffrey Parker Operations Management For Dummies (Paperback)
Mary Ann Anderson, Edward J. Anderson, Geoffrey Parker
R534 R401 Discovery Miles 4 010 Save R133 (25%) Ships in 10 - 15 working days

Score your highest in Operations Management

Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, "Operations Management For Dummie"s serves as an extremely resourceful aid for this difficult subject.

Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects.Clearly organizes and explains complex topicsServes as an supplement to your Operations Management textbooksHelps you score your highest in your Operations Management course

Whether your aim is to earn an undergraduate degree in business or an MBA, "Operations Management For Dummies" is indispensable supplemental reading for your operations management course.

Experimental Design in Biotechnology (Hardcover): Perry D. Haaland Experimental Design in Biotechnology (Hardcover)
Perry D. Haaland
R4,782 Discovery Miles 47 820 Ships in 10 - 15 working days

This book provides the first time user of statistics with an understanding of how and why statistical experimental design and analysis can be an effective problem solving tool. It presents experimental designs which are useful for small screening and response surface experiments.

Big Book of 6 SIGMA Training Games Pro (Hardcover): Chen Big Book of 6 SIGMA Training Games Pro (Hardcover)
Chen
R834 R667 Discovery Miles 6 670 Save R167 (20%) Ships in 7 - 11 working days
Managing the Supply Chain (Hardcover): David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi Managing the Supply Chain (Hardcover)
David Simchi-Levi, Philip Kaminsky, Edith Simchi-Levi
R1,012 R792 Discovery Miles 7 920 Save R220 (22%) Ships in 7 - 11 working days

In todays environment of tight budgets and even tighter turnarounds, effective supply-chain management has become a core business requirement. Managing the Supply Chain adapts the number one supply-chain book on the college market to examine how professionals can consistently turn supply-chain strategy into a competitive advantage.



This results-based book examines the experiences of todays most accomplished companies to demonstrate supply-chain innovation at work in the marketplace.


Six SIGMA for Managers (Hardcover): Brue Six SIGMA for Managers (Hardcover)
Brue
R741 R590 Discovery Miles 5 900 Save R151 (20%) Ships in 7 - 11 working days
Six SIGMA Way Team Fieldbook (Hardcover): Pande Six SIGMA Way Team Fieldbook (Hardcover)
Pande
R1,167 R920 Discovery Miles 9 200 Save R247 (21%) Ships in 7 - 11 working days
Managing Business Process Flows: Pearson New International Edition (Paperback, 3rd edition): Ravi Anupindi, Sunil Chopra,... Managing Business Process Flows: Pearson New International Edition (Paperback, 3rd edition)
Ravi Anupindi, Sunil Chopra, Sudhakar Deshmukh, Jan Van Mieghem, Eitan Zemel
R1,659 R1,545 Discovery Miles 15 450 Save R114 (7%) Ships in 10 - 15 working days

For graduate level courses in Operations Management or Business Processes. A structured, data-driven approach to understanding core operations management concepts. Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process. The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter-all of which are illustrated with contemporary examples from practice.

Logistics Management (Paperback): David Grant Logistics Management (Paperback)
David Grant
R1,583 Discovery Miles 15 830 Ships in 10 - 15 working days

Topics covered in this book include: logistics and supply chain management, customer service logistics and marketing, purchasing and procurement, warehousing and materials handling, inventory management, production and operations management, and much more.

The Ernst & Young Guide to Performance Measurement For Financial Institutions: Methods for Managing Business Results Revised... The Ernst & Young Guide to Performance Measurement For Financial Institutions: Methods for Managing Business Results Revised Edition (Hardcover, Rev. Ed)
Ernst & Young LLP
R1,638 R1,248 Discovery Miles 12 480 Save R390 (24%) Ships in 7 - 11 working days

The dramatic changes in the financial services industry have had a great effect on profitability, forcing financial institutions to change their management focus. Increased competitive pressures, tightening interest rates spreads and declining deposits balances have made goals even more difficult to achieve. The Financial Services Industries Consulting Practices at Ernst & Young LLP have developed this perfect guide to help readers reach those increasingly difficult goals. This reliable source of guidance has insight on asset/liability management, branch profitability and complete bank-wide performance program. It looks at all aspects of profitability, including hands-on approaches to: profitability philosophies and structures; balance sheet, revenue and expense components: transfer pricing of funds; planning and budgeting; and performance measurements.

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