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Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)

Total Quality Management And Operational Excellence - Text with Cases (Paperback, 4th New edition): John S Oakland Total Quality Management And Operational Excellence - Text with Cases (Paperback, 4th New edition)
John S Oakland
R1,736 Discovery Miles 17 360 Ships in 10 - 15 working days

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence.

Quality guru John Oakland's famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines "Quality" by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

Oakland's popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you've learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

A Guide to Passing Operations, Project and Quality Management (Paperback): Rigard Steenkamp A Guide to Passing Operations, Project and Quality Management (Paperback)
Rigard Steenkamp
R235 R209 Discovery Miles 2 090 Save R26 (11%) Ships in 7 - 10 working days

A guide to passing operations, project and quality management may be the catalyst for an exciting career. The new viewpoint and changing positive perception of operations. Management make it a more popular subject than ever before. The conventional technical and engineering approach to production management is now replaced by a fresh body of knowledge, helping the broad business sector (service providers, manufacturers, entrepreneurs, inexperienced students and corporate managers) to obtain the fundamentals and basics of living by creating, producing and adding value. The principles of operations, project and quality management are central to all managers irrespective of their job or level of management, because they all create (being creative beings) for their internal and external customers. No student in management of the business environment should be without the body of knowledge covered in this guide. It is a cost-effective investment that will answer questions you may never even have thought of.

Managing Quality: Integrating the Supply Chain, Global Edition (Paperback, 6th edition): S.Thomas Foster Managing Quality: Integrating the Supply Chain, Global Edition (Paperback, 6th edition)
S.Thomas Foster
R1,523 Discovery Miles 15 230 Ships in 10 - 15 working days

For courses in Quality Management. Navigating Quality Management With A Unifying Framework Foster's Managing Quality: Integrating the Supply Chain, Sixth Edition offers students a thorough introduction to quality management by presenting a supply chain theme as the unifying framework for quality improvement. The supply chain thread enhances the integration of systems with customers, suppliers, technology, and people. The colorful, stunning text appeals to visual learners and grabs students' attention at the outset. The Sixth Edition elicits a theme of "currency" while offering updated vignettes and references to remain state-of-the-art. The new edition is selectively edited and enhanced with new content that maintains its scope and withstands pivotal points in each section. Managing Quality keeps a competitive advantage by sustaining and building on cutting -edge, relevant topics in quality management.

Quality: Pearson New International Edition (Paperback, 5th edition): Donna Summers Quality: Pearson New International Edition (Paperback, 5th edition)
Donna Summers
R1,675 Discovery Miles 16 750 Ships in 10 - 15 working days

For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the "why and how" behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety.

The Lean Six Sigma Pocket Toolbook (Paperback, Ed): Michael George, John Maxey, David Rowlands, Mark Price The Lean Six Sigma Pocket Toolbook (Paperback, Ed)
Michael George, John Maxey, David Rowlands, Mark Price 3
R299 Discovery Miles 2 990 In stock

Vital tools for implementing Lean Six Sigma--what they are, how they work, and which to use--The Lean Six Sigma Pocket Toolbook is today's most complete and results-based reference to the tools and concepts needed to understand, implement, and leverage Lean Six Sigma.

The only guide that groups tools by purpose and use, this hands-on reference provides:

  • Analyses of nearly 100 tools and methodologies--from DMAIC and Pull Systems to Control Charts and Pareto Charts
  • Detailed explanations of each tool to help you know how, when, and why to use it for maximum efficacy
  • Sections for each tool explaining how to create it, how to interpret what you find, and expert tips
  • Lean Six Sigma is today's leading technique to maximize production efficiency and maintain control over each step in the managerial process

With The Lean Six Sigma Pocket Toolbook, you'll discover how to propel your organization to new levels of competitive success--one tool at a time.

The Oliver Wight Class - A Checklist for Business Excellence, Sixth Edition (Paperback, 6 Rev Ed): Oliver Wight International... The Oliver Wight Class - A Checklist for Business Excellence, Sixth Edition (Paperback, 6 Rev Ed)
Oliver Wight International Inc.
R1,677 R1,263 Discovery Miles 12 630 Save R414 (25%) Ships in 7 - 11 working days

The Oliver Wight Class A Checklist for Business Excellence
The leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance
* Managing the Strategic Planning Process
* Managing and Leading People
* Driving Business Improvement
* Integrated Business Management
* Managing Products and Services
* Managing Demand
* Managing the Supply Chain
* Managing Internal Supply
* Managing External Sourcing

The Economics of Standards (Hardcover): Albert N Link The Economics of Standards (Hardcover)
Albert N Link
R8,564 Discovery Miles 85 640 Ships in 10 - 15 working days

This comprehensive single volume includes seminal articles written by eminent scholars that study the role of standards in the competitive process, the diffusion of standards throughout industry and the role of the public sector in support of standards development. With an original introduction by the editor, this volume is an excellent source of reference and provides an invaluable foundation for students and researchers interested in standards.

The Neurolinguistics of Bilingualism - An Introduction (Hardcover): Franco Fabbro The Neurolinguistics of Bilingualism - An Introduction (Hardcover)
Franco Fabbro
R3,051 Discovery Miles 30 510 Ships in 10 - 15 working days


This book introduces the reader to both neurolinguistics per se and the neuropsychological aspects of bilingualism. Neurolinguistics may roughly be defined as a subset of neuropsychology, namely the study of the representation and processing of language in the brain. To this effect, the first chapters of the book focus on the basic neuropsychology of language processing and acquisition. The second half of the book addresses the issues of cerebral representation and processing of language in bi-or multilingual subjects. All aspects are systematically dealt with, namely the definition of bilingualism; an analysis of all the issues related to bilingual aphasia, i.e. patterns of recovery of the patients' carious languages in diverse population; an investigation of the methodologies used in the study of the neuropsychological aspects of the various linguistic functions, such as comprehension, production and translation; and lastly, the issues of cerebral lateralization and neuroanatomical localization of the numerous cortical and subcortical structures subserving the various language system components in multilingual subjects. It is an excellent introduction to both the neuropsychology of language and the phenomena related to bilingualism. This book will be of particular interest to students of language therapy, aphasiology, applied psycholinguistics, neurolinguistics and, in general, to students of medicine who wish to become more knowledgeable about the specific needs of patients in a multilingual society.

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Principles and Practices of Quality Assurance - A guide for internal and external quality assurers in the FE and Skills Sector... Principles and Practices of Quality Assurance - A guide for internal and external quality assurers in the FE and Skills Sector (Paperback)
Ann Gravells
R534 Discovery Miles 5 340 Ships in 10 - 15 working days

This is a core text for anyone training to be (or working as) an internal or external quality assurer in the further education and skills sector. It has all the information you need to work towards the quality assurance units for qualifications such as: The Certificate and Diploma in Education and Training, or the quality assurance units of the Learning and Development (TAQA) qualification. The book takes you through all the information you need to know, opening up the topic for learning in an easily accessible way. Interactive activities are included throughout, and real examples of quality assurance in practice are included. The book also includes examples of completed internal and external quality assurance documents. It is a comprehensive text, covering: * principles of internal and external quality assurance * planning quality assurance activities * carrying out quality assurance activities * risk management * making decisions and providing feedback * record keeping * evaluating practice * the role and use of technology * planning, allocating and monitoring the work of others This is your guide to understanding how to use internal quality assurance activities effectively with assessors, and external quality assurance activities with centre staff. ?Ann Gravells is leading a CPD Day on 22nd June in London. The event will focus on Raising quality and improving practice in the FE and Skills sector and is a rare opportunity to learn from leading experts. There will only be a limited number of seats available, so book your place here to avoid disappointment.

Moving Beyond Environmental Compliance - A Handbook for Integrating Pollution Prevention with ISO 14000 (Hardcover): Thomas... Moving Beyond Environmental Compliance - A Handbook for Integrating Pollution Prevention with ISO 14000 (Hardcover)
Thomas Elliott Welch
R2,926 Discovery Miles 29 260 Ships in 10 - 15 working days

Since the U.S. Department of Energy (as well as other Federal and International agencies) will stop granting contracts to companies that fail to comply with 14000 standards, the search is on for any book that will make 14000 compliance easier. Tom Welch, with more than 20 years experience in environmental engineering and project management, provides such a book! Moving Beyond Environmental Compliance: A Handbook for Integrating Pollution Prevention with ISO 14000 is the first text to combine the best aspects of Pollution Prevention (P2), Total Quality Management (TQM), and ISO 14000, into a comprehensive "how-to" guidebook for achieving environmental compliance. The ever-increasing cost of environmental compliance as it is passed onto consumers, cuts into the profit margin and reduces an organization's competitive edge. At the very least, compliance cuts into operating budgets, and directs attention away from the primary business of an organization. This handbook demystifies the implementation of effective environmental management systems as described in the ISO 14000, and clarifies the application of effective pollution prevention methodologies that can drastically reduce this compliance burden.

Performance Measurement for World Class Manufacturing - A Model for American Companies (Hardcover): Brian H Maskell Performance Measurement for World Class Manufacturing - A Model for American Companies (Hardcover)
Brian H Maskell
R1,658 Discovery Miles 16 580 Ships in 10 - 15 working days

If your company is adopting world class manufacturing techniques, you'll need new methods of performance measurement to control production variables. In practical terms, this book describes the new methods of performance measurement and how they are used in a changing environment. For manufacturing managers, as well as cost accountants, it provides the theoretical foundation for these innovative methods and is supported by extensive practical examples.

Six Sigma fur Dummies (German, Paperback, 3. Auflage): Craig Gygi, Neil DeCarlo, Bruce Williams Six Sigma fur Dummies (German, Paperback, 3. Auflage)
Craig Gygi, Neil DeCarlo, Bruce Williams
R739 R689 Discovery Miles 6 890 Save R50 (7%) Ships in 10 - 15 working days
Management for Quality Improvement - The 7 New QC Tools (Hardcover): Sigeru Mizuno Management for Quality Improvement - The 7 New QC Tools (Hardcover)
Sigeru Mizuno
R1,944 Discovery Miles 19 440 Ships in 10 - 15 working days

With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build quality into every management decision. The tools presented in this book allow you to do just that. They represent the most important advance in quality deployment and project management in recent years.

Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to:

  • Expand the scope of quality efforts company-wide.
  • Set up and manage the systems necessary to resolve major quality problems.
  • Anticipate potential quality problems and actually eliminate defects before they happen.

Never before available in English, "Management for Quality Improvement" is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.

The Tactical Guide to Six Sigma Implementation (Hardcover): Suresh Patel The Tactical Guide to Six Sigma Implementation (Hardcover)
Suresh Patel
R1,099 Discovery Miles 10 990 Ships in 10 - 15 working days

Books in the Quality and Business Excellence series can help readers enhance customer value and satisfaction by integrating the customer's voice into design, manufacturing, supply chain, and field processes. Although there are many Six Sigma books on the market, few clarify the essential aspects of its implementation across various industries. The Tactical Guide to Six Sigma Implementation fills this need. Simplifying a complex subject and removing the intimidation of using statistics, the book takes readers through the five phases of the Six Sigma methodology-Define-Measure-Analyze-Improve-Control (DMAIC). In ten clearly written and easy-to-understand chapters, readers learn the purpose of each phase and what activities must be performed in each phase. The book illustrates the layout of the interaction of organizational processes-defining product and information flows separately such that each process receives product or information and, after completion of the process, supplies the output to the next process. The author identifies organizational processes through turtle and SIPOC diagrams, defining the process owner, inputs and outputs, and process customer for each process. He also explains how to determine the measures and goals of the process, and how to document the process so that further process improvements can be implemented through management reviews. The text presents a comprehensive process control plan assessment to comply with automotive, aerospace, and all types of manufacturing and service processes. It details 17 global quality management system processes covering management responsibility, resource management, product realization policies, and management analysis and improvement policies. It also provides comprehensive root cause analysis and problem solving techniques. Numerous figures, charts, formulae and forms are included throughout the book and all statistics are described to the exact level of understanding required. Books in this series are suitable for use as basic textbooks for Green Belt, Black Belt, BBA, and MBA courses in global quality, Lean Six Sigma, and business excellence.

Systems Design and Engineering - Facilitating Multidisciplinary Development Projects (Paperback): G. Maarten Bonnema, Karel T.... Systems Design and Engineering - Facilitating Multidisciplinary Development Projects (Paperback)
G. Maarten Bonnema, Karel T. Veenvliet, Jan F. Broenink
R1,151 Discovery Miles 11 510 Ships in 10 - 15 working days

As its name implies, the aim of Systems Design and Engineering: Facilitating Multidisciplinary Development Projects is to help systems engineers develop the skills and thought processes needed to successfully develop and implement engineered systems. Such expertise typically does not come through study but from action, hard work, and cooperation. To that end, the authors have chosen a "hands-on" approach for presenting material rather than concentrating on theory, as so often is the case in a classroom setting. This attractive and accessible text is a mix of theory and practical approach, illustrated with examples that have enough richness and variability to hold your attention. Models are presented for controlling the design, change, and engineering processes. Various aspects of systems engineering and methods providing the big picture at system level are discussed. In some ways, you can think of the book as a compact "starter's kit" for systems engineers. Although the authors are recognized experts in academic settings, they attribute much of their success in systems engineering to their own hands-on experiences and want to show you how to achieve that same level of expertise. Simply reading this book or any other book will not suffice for the learning process to become a systems engineer - no book will do that. However, by following the principles laid out in this book, you can develop the necessary skills and expertise to help you start an interesting, challenging, and rewarding career as a systems engineer.

Assurance, risk and governance - An international perspective (Paperback): Warren Maroun Assurance, risk and governance - An international perspective (Paperback)
Warren Maroun
R500 R435 Discovery Miles 4 350 Save R65 (13%) Ships in 4 - 8 working days

Assurance, risk and governance: An international perspective provides a comprehensive reference for students of assurance practices and practitioners. The book explains the technical functioning of assurance processes at an advanced level using a principles-based approach aligned with International Standards on Auditing. This is complemented by a review of the leading academic research to provide readers with an easy-to-understand overview of the latest developments in external audit and related assurance services.

Lean TRIZ - How to Dramatically Reduce Product-Development Costs with This Innovative Problem-Solving Tool (Hardcover): H.... Lean TRIZ - How to Dramatically Reduce Product-Development Costs with This Innovative Problem-Solving Tool (Hardcover)
H. James Harrington
R1,093 Discovery Miles 10 930 Ships in 10 - 15 working days

Lean TRIZ is a new workshop-based process that brings together teams to focus on specific processes, evolutionary product designs, and improvement opportunities. It combines the insight of TRIZ with the simplicity of Value Engineering, EXPRESS, or FAST methodologies. TRIZ is the most advanced problem solving tool available. By combining TRIZ's simplest concepts with those in the EXPRESS methodology (used by Ford and Ernst & Young), it is feasible to apply this new methodology to new concepts that are not traditionally applicable to the TRIZ methodology. This combination is guaranteed to greatly improve the quality and breakthrough results of a team that works on the problem within two days.

Principles and Practices of Quality Assurance - A guide for internal and external quality assurers in the FE and Skills Sector... Principles and Practices of Quality Assurance - A guide for internal and external quality assurers in the FE and Skills Sector (Hardcover)
Ann Gravells
R1,716 R1,583 Discovery Miles 15 830 Save R133 (8%) Ships in 10 - 15 working days

This is a core text for anyone training to be (or working as) an internal or external quality assurer in the further education and skills sector. It has all the information you need to work towards the quality assurance units for qualifications such as: The Certificate and Diploma in Education and Training, or the quality assurance units of the Learning and Development (TAQA) qualification. The book takes you through all the information you need to know, opening up the topic for learning in an easily accessible way. Interactive activities are included throughout, and real examples of quality assurance in practice are included. The book also includes examples of completed internal and external quality assurance documents. It is a comprehensive text, covering: * principles of internal and external quality assurance * planning quality assurance activities * carrying out quality assurance activities * risk management * making decisions and providing feedback * record keeping * evaluating practice * the role and use of technology * planning, allocating and monitoring the work of others This is your guide to understanding how to use internal quality assurance activities effectively with assessors, and external quality assurance activities with centre staff. ?Ann Gravells is leading a CPD Day on 22nd June in London. The event will focus on Raising quality and improving practice in the FE and Skills sector and is a rare opportunity to learn from leading experts. There will only be a limited number of seats available, so book your place here to avoid disappointment.

Implementing Lean Six Sigma throughout the Supply Chain - The Comprehensive and Transparent Case Study (Hardcover): Elizabeth... Implementing Lean Six Sigma throughout the Supply Chain - The Comprehensive and Transparent Case Study (Hardcover)
Elizabeth A. Cudney
R4,051 Discovery Miles 40 510 Ships in 10 - 15 working days

Explanations of theory, lists of rules, and discussions of procedure are the basis of learning the lean Six Sigma, however without a visceral understanding of the application of this powerful system in various circumstances the knowledge remains, at best, conjecture. Detailed examination of case studies that take real-world variables into account is the only way to truly master Lean Six Sigma.Providing a comprehensive Lean Six Sigma case study from start to finish, Implementing Lean Six Sigma throughout the Supply Chain: The Comprehensive and Transparent Case Study employs the Define Measure Analyze Improve Control (DMAIC) process used in today's retail industry. Going far beyond the brief overview found in current texts, this interactive case study presents all of the data used by a team as they implement Lean Six Sigma in a distribution center. It details their decision-making rational, thus allowing the reader to extrapolate and implement the same analyses and conclusions in their own settings.An interactive CD accompanies the book and contains all of the numerous graphs, charts, tables, and data analyses provided in the text. It provides PowerPoint training slides and easily accessible data sets that correspond to the figures in the book, as well as a full Glossary and reference guide to commonly used Lean and Six Sigma terms.Providing a clear link between all of the Lean Six Sigma tools and their application in a real-world setting, indispensible training tool gives the all-important, rubber-meets-the-road understanding needed to start you on your Lean Six Sigma journey.

Inventory Optimization - Models and Simulations (Paperback): Nicolas Vandeput Inventory Optimization - Models and Simulations (Paperback)
Nicolas Vandeput
R1,001 R935 Discovery Miles 9 350 Save R66 (7%) Ships in 10 - 15 working days

In this book . . . Nicolas Vandeput hacks his way through the maze of quantitative supply chain optimizations. This book illustrates how the quantitative optimization of 21st century supply chains should be crafted and executed. . . . Vandeput is at the forefront of a new and better way of doing supply chains, and thanks to a richly illustrated book, where every single situation gets its own illustrating code snippet, so could you. --Joannes Vermorel, CEO, Lokad Inventory Optimization argues that mathematical inventory models can only take us so far with supply chain management. In order to optimize inventory policies, we have to use probabilistic simulations. The book explains how to implement these models and simulations step-by-step, starting from simple deterministic ones to complex multi-echelon optimization. The first two parts of the book discuss classical mathematical models, their limitations and assumptions, and a quick but effective introduction to Python is provided. Part 3 contains more advanced models that will allow you to optimize your profits, estimate your lost sales and use advanced demand distributions. It also provides an explanation of how you can optimize a multi-echelon supply chain based on a simple-yet powerful-framework. Part 4 discusses inventory optimization thanks to simulations under custom discrete demand probability functions. Inventory managers, demand planners and academics interested in gaining cost-effective solutions will benefit from the "do-it-yourself" examples and Python programs included in each chapter.

Managing Quality - An Essential Guide and Resource Gateway (Paperback, 6th Edition): Barrie G. Dale, David Bamford, Ton van der... Managing Quality - An Essential Guide and Resource Gateway (Paperback, 6th Edition)
Barrie G. Dale, David Bamford, Ton van der Wiele
R891 Discovery Miles 8 910 Ships in 10 - 15 working days

An essential quality management resource for students and practitioners alike now in its sixth edition This popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner. * A popular resource for students, academics, and business practitioners alike * Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems * Includes insights on quality, operations management, and strategic process improvement * Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure and sustain high quality standards.

Lean for Banks - Improving Quality, Productivity, and Morale in Financial Offices (Paperback): Bohdan W. Oppenheim, Marek Felbur Lean for Banks - Improving Quality, Productivity, and Morale in Financial Offices (Paperback)
Bohdan W. Oppenheim, Marek Felbur
R946 Discovery Miles 9 460 Ships in 10 - 15 working days

Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations. This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called "back offices." This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share. Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills-short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities.

Six Sigma For Dummies (Paperback, 2nd Edition): Craig Gygi, Bruce Williams, Neil DeCarlo Six Sigma For Dummies (Paperback, 2nd Edition)
Craig Gygi, Bruce Williams, Neil DeCarlo; Foreword by Stephen R. Covey 1
R461 R353 Discovery Miles 3 530 Save R108 (23%) Ships in 10 - 15 working days

The fast and easy way to understand and implement Six Sigma

The world's largest and most profitable companies--including the likes of GE, Bank of America, Honeywell, DuPont, Samsung, Starwood Hotels, Bechtel, and Motorola--have used Six Sigma to achieve breathtaking improvements in business performance, in everything from products to processes to complex systems and even in work environments. Over the past decade, over $100 billion in bottom-line performance has been achieved through corporate Six Sigma programs. Yet, despite its astounding effectiveness, few outside of the community of Six Sigma practitioners know what Six Sigma is all about.

With this book, Six Sigma is revealed to everyone. You might be in a company that's already implemented Six Sigma, or your organization may be considering it. You may be a student who wants to learn how it works, or you might be a seasoned business professional who needs to get up to speed. In any case, this updated edition of "Six Sigma For Dummies" is the most straightforward, non-intimidating guide on the market. New and updated material, including real-world examplesWhat Six Sigma is all about and how it worksThe benefits of Six Sigma in organizations and businessesThe powerful "DMAIC" problem-solving roadmapYellow, Green and Black--how the Six Sigma "belt" system worksHow to select and utilize the right tools and technologiesSpeaking the language of Six Sigma; knowing the roles and responsibilities; and mastering the statistics skills and analytical methods

"Six Sigma For Dummies" will become everyone's No. 1 resource for discovering and mastering the world's most famous and powerful improvement tool. Stephen Covey is spot-on when he says, "Six Sigma For Dummies is a book to be read by everyone."

Quality Management Demystified (Paperback, Ed): Sid Kemp Quality Management Demystified (Paperback, Ed)
Sid Kemp
R625 R516 Discovery Miles 5 160 Save R109 (17%) Ships in 7 - 11 working days

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Get past the hype to discover what quality management programs really work Quality Management Demystified provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the earliest efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.

All About Six Sigma (Paperback, Ed): Warren Brussee All About Six Sigma (Paperback, Ed)
Warren Brussee
R477 R395 Discovery Miles 3 950 Save R82 (17%) Ships in 7 - 11 working days

"All About Six Sigma" provides clear, straightforward explanations of how to apply Six Sigma so no matter what your experience, you can introduce, implement, and complete a Six Sigma project. Warren Brussee presents a simplified form of the most common Six Sigma tools, providing techniques for easy application while optimizing processes and results.

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