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Books > Business & Economics > Industry & industrial studies > Service industries

The Last Hurrah - South Africa And The Royal Tour Of 1947 (Paperback): Graham Viney The Last Hurrah - South Africa And The Royal Tour Of 1947 (Paperback)
Graham Viney 1
R285 R228 Discovery Miles 2 280 Save R57 (20%) Ships in 5 - 10 working days

The Last Hurrah describes in vivid detail a pivotal moment not just in the history of South Africa, that far-flung imperial outpost, but of the British Empire itself. The year 1947 marked the high-water mark of the British Empire in Africa, but also the very moment at which it began to unravel, ahead of the Afrikaner Nationalist victory in South Africa in 1948, which led inexorably to the Republic of South Africa in 1961 and its departure from the Commonwealth.

Graham Viney's book not only superbly captures a moment in the life of a fractious, recently formed 'nation', before its descent into nearly five decades of darkness, but also gives us an intimate and revealing portrait of the royal family - King George VI, Queen Elizabeth and the Princesses Elizabeth and Margaret - hard at work in support of the national interest. It seems clear that the present Queen Elizabeth must have learned a great deal from her father, but perhaps particularly her mother, about duty and statecraft in the course of this three-month tour, during which the then princess celebrated her twenty-first birthday.

Viney evocatively details the background to the 1947 royal tour of southern Africa, which took in not just the length and breadth of what was then the Union of South Africa, but its neighbours, too: Basutoland (now Lesotho), Bechuanaland (Botswana), Swaziland (very recently renamed the Kingdom of eSwatini), Southern Rhodesia (Zimbabwe) and Northern Rhodesia (Zambia). The royal family travelled ceaselessly, from February to April that year, on a specially commissioned, white-painted train, meeting thousands of people at every stop along the way.

The tour was a show of imperial solidarity and a recognition of South Africa's contribution to the Allied cause during the Second World War, specifically that of South African prime minister Jan Smuts, who, though once an adversary in the Boer War and Churchill's jailer, had served in both British war cabinets and been nicknamed 'the handyman of Empire'. Despite concerns and ongoing controversy, wherever the tour took the Royal Family, South Africans of all kinds turned out in their thousands to cheer and welcome them. But India was to gain independence later that same year and just one year later, Smuts had been ousted from power and South Africa set on the path to becoming a republic.

The Last Hurrah draws skilfully on many diverse sources, including the Royal Archive at Windsor, to explore not just the troubled politics of the time, but also local society and the royal visitors in richly textured, telling detail. The book includes many photographs of the royal family on tour not previously published, including stills from film footage unearthed in the South African Railway Museum archives.

The Enforcers - Inside Cape Town's Deadly Nightclub Battles (Paperback): Caryn Dolley The Enforcers - Inside Cape Town's Deadly Nightclub Battles (Paperback)
Caryn Dolley 1
R260 R208 Discovery Miles 2 080 Save R52 (20%) Ships in 5 - 10 working days

Here is the Cape Town underworld laid bare, explored through the characters who control the protection industry, the bouncers and security at nightclubs and strip clubs.

At the centre of this turf war is Nafiz Modack, the latest kingpin to have seized control of the industry, a man often in court on various charges, including extortion. Investigative journalist Caryn Dolley has followed Modack and his predecessors for six years as power has shifted in the nightclub security industry, and she focuses on how closely connected the criminal underworld is with the police services. In this suspenseful page turner of an investigation, she writes about the overlapping of the state with the underworld, the underworld with the upperworld, and how the associated violence is not confined to specific areas of Cape Town, but is happening inside hospitals, airports, clubs and restaurants and putting residents at risk.

A book that lays bare the myth that violence and gangsterism in Cape Town is confined to the ganglands of the Cape Flats, wherever you find yourself, you’re only a hair’s breadth away from the enforcers.

Influencer De Luxe - From Soweto To Milan (Paperback): Kefilwe Mabote, Lebo Grand Influencer De Luxe - From Soweto To Milan (Paperback)
Kefilwe Mabote, Lebo Grand
R295 R254 Discovery Miles 2 540 Save R41 (14%) In stock

Influencers dominate social media. This book is not only a  personal journey filled with overcoming challenges, but also inspires anyone to go after their dreams, whether it's an entrepreneurial adventure or just to curate a lifestyle that excites you every morning. A story that weaves biography and business tips through a journey from humble beginnings in Soweto and eventually finds Kefilwe visiting the fashion capital of the world, Milan!

Understanding Food - Principles and Preparation (Hardcover, 5th edition): Amy Brown Understanding Food - Principles and Preparation (Hardcover, 5th edition)
Amy Brown
R1,003 R843 Discovery Miles 8 430 Save R160 (16%) Ships in 10 - 15 working days

UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant information about nutrition and the food industry, the Fifth Edition gives you a thorough overview of the different dimensions of food principles-and insight into the variety of career options available in the food industry. Numerous photographs and illustrations help you understand and apply what you read.

Professional Chef Level 1 Diploma (Paperback, International 2nd Edition): Neil Rippington Professional Chef Level 1 Diploma (Paperback, International 2nd Edition)
Neil Rippington
R725 R653 Discovery Miles 6 530 Save R72 (10%) Ships in 10 - 15 working days

Professional Chef Level 1 Diploma, 2nd edition follows on from the extremely well received 1st edition and ensures learners have the foundation of theoretical and practical knowledge they need to start a successful career. This edition provides clear mapping to Level 1 VRQ units on the revised QCF while maintaining a clear, easy to follow style and the popular pedagogical features such as `Chefs Tips', Health & Safety and `Quality Points'. Building on the previous edition, this textbook boasts updated images and recipes, expanded information on careers and the catering industry, extended glossary and much more!

For the complete blended learning solution this book can be used alongside Professional Chef Online which is designed to support students and tutors and make theory interactive and engaging. This solution offers a host of resources including quizzes, online games, a searchable eBook, bonus recipes, an interactive food map of the British Isles, and over 140 video master chef classes!

Rogue - The Inside Story Of SARS's Elite Crime-busting Unit (Paperback): Johann van Loggerenberg, Adrian Lackay Rogue - The Inside Story Of SARS's Elite Crime-busting Unit (Paperback)
Johann van Loggerenberg, Adrian Lackay 2
R195 R156 Discovery Miles 1 560 Save R39 (20%) Ships in 5 - 10 working days

The story of a ‘rogue unit’ operating within the South African Revenue Service (SARS) became entrenched in the public mind following a succession of sensational reports published by the Sunday Times in 2014. The unit, the reports claimed, had carried out a series of illegal spook operations: they had spied on President Jacob Zuma, run a brothel, illegally bought spyware and entered into unlawful tax settlements.

In a plot of Machiavellian proportions, head of the elite crime-busting unit Johann van Loggerenberg and many of SARS’s top management were forced to resign. Van Loggerenberg’s select team of investigators, with their impeccable track record of busting high-level financial fraudsters and nailing tax criminals, lost not only their careers but also their reputations. Now, in this extraordinary account, they finally get to put the record straight and the rumours to rest: there was no ‘rogue unit’. The public had been deceived, seemingly by powers conspiring to capture SARS for their own ends.

Shooting down the allegations he has faced one by one, Van Loggerenberg tells the story of what really happened inside SARS, revealing details of some of the unit’s actual investigations.

Professional Beauty Therapy - Level 3 (Paperback, 5th edition): Lorraine Nordmann Professional Beauty Therapy - Level 3 (Paperback, 5th edition)
Lorraine Nordmann
R804 R727 Discovery Miles 7 270 Save R77 (10%) In stock

Fully updated in line with the latest National Occupational Standards, this 5th Edition of the bestselling textbook, Professional Beauty Therapy: Level 3 by Lorraine Nordmann, has been restructured and updated to reflect the changing needs of the beauty industry and students working towards their Level 3 qualification. Written in Nordmann's trademark engaging and professional style this trusted and respected book is the only Level 3 textbook endorsed by Habia and VTCT, and is a must-have for any advanced beauty therapy student. It is suitable for those studying for the Level 3 qualification with all awarding associations. New to this Edition New 'Business of Beauty Therapy' chapter includes coverage of employment opportunities, the skills, values and behaviours that underpin the delivery of beauty therapy treatments; plus the all-important legal side of the business, promotion, stock control, sustainability and ethics. Extended 'Science of Beauty Therapy' chapter with in-depth coverage of anatomy and physiology, electrical and cosmetic science knowledge that you will need for your Level 3 qualification.

Grinding It Out - The Making of McDonald's (Paperback): Ray Kroc Grinding It Out - The Making of McDonald's (Paperback)
Ray Kroc 1
R375 R260 Discovery Miles 2 600 Save R115 (31%) Ships in 12 - 17 working days

"He either enchants or antagonizes everyone he meets. But even his enemies agree there are three things Ray Kroc does damned well: sell hamburgers, make money, and tell stories." --from Grinding It Out

Few entrepreneurs can claim to have radically changed the way we live, and Ray Kroc is one of them. His revolutions in food-service automation, franchising, shared national training, and advertising have earned him a place beside the men and women who have founded not only businesses, but entire empires. But even more interesting than Ray Kroc the business man is Ray Kroc the man. Not your typical self-made tycoon, Kroc was fifty-two years old when he opened his first franchise. In Grinding It Out, you'll meet the man behind McDonald's, one of the largest fast-food corporations in the world with over 32,000 stores around the globe.

Irrepressible enthusiast, intuitive people person, and born storyteller, Kroc will fascinate and inspire you on every page.

The Economics of Recreation, Leisure and Tourism (Paperback, 5th New edition): John Tribe The Economics of Recreation, Leisure and Tourism (Paperback, 5th New edition)
John Tribe
R1,244 Discovery Miles 12 440 Ships in 12 - 17 working days

One of the leading texts in the field, The Economics of Recreation, Leisure and Tourism is the ideal introduction to the fundamentals of economics in these industries, helping you to pass an economics module as part of tourism, recreation, events or sport management degrees. It is written in an engaging style that assumes no prior knowledge of economics. It applies economic theory to a range of tourism industry issues at the consumer, business, national and international level by using topical examples to give the theory real-world context. This book is richly illustrated with diagrams, and contains a range of features such as international case studies showcasing current issues, review questions and extracts from journals to aid understanding and further knowledge, as well as new data and statistics. This fifth edition has been revised and updated to include: New content on recent economic data, consumer choice looking at income-leisure decision approaches, growth areas of sports and events, environmental issues, the impact of the global economic crisis and what may happen in the future. Evidence is put forward to provide a sense of the dynamics of world economies. Updated and new international case studies throughout that demonstrate theoretical principles of economics as applied to tourism Updated companion website with PowerPoint slides

The Hospitality Industry Handbook On Hygiene And Safety For South African Students And Practitioners (Paperback, 2nd Edition):... The Hospitality Industry Handbook On Hygiene And Safety For South African Students And Practitioners (Paperback, 2nd Edition)
Lisa Gordon-Davis
R557 R481 Discovery Miles 4 810 Save R76 (14%) In stock

Increased tourism has turned the food service and hospitality industry into one of our economy's fastest-growing sectors. This growth presents new challenges to food-handling professionals throughout the industry. This second edition of The Hospitality Industry Handbook on Hygiene and Safety has incorporated additional content and features to reflect the fast-moving changes and to benefit both students and employees of the hospitality industry.

Slumming It - The tourist valorisation of urban poverty (Paperback): Fabian Frenzel Slumming It - The tourist valorisation of urban poverty (Paperback)
Fabian Frenzel
R260 R224 Discovery Miles 2 240 Save R36 (14%) Ships in 5 - 10 working days

Have slums become 'cool'? More and more tourists from across the globe seem to think so as they discover favelas, ghettos, townships and barrios on leisurely visits. But while slum tourism often evokes moral outrage, critics rarely ask about what motivates this tourism, or what wider consequences and effects it initiates.

In this provocative book, Fabian Frenzel investigates the lure that slums exert on their better-off visitors, looking at the many ways in which this curious form of attraction ignites changes both in the slums themselves and on the world stage. Covering slums ranging from Rio de Janeiro to Bangkok, and multiple cities in South Africa, Kenya and India, Slumming It examines the roots and consequences of a growing phenomenon whose effects have ranged from gentrification and urban policy reform to the organization of international development and poverty alleviation.

Controversially, Frenzel argues that the rise of slum tourism has drawn attention to important global justice issues, and is far more complex than we initially acknowledged.

Practical Professional Cookery (Paperback, 3rd edition): H. Cracknell, R.J. Kaufmann Practical Professional Cookery (Paperback, 3rd edition)
H. Cracknell, R.J. Kaufmann
R1,046 R926 Discovery Miles 9 260 Save R120 (11%) Ships in 10 - 15 working days

Practical Professional Cookery is recognised throughout the English-speaking world as the established source of recipes for both students and professionals.

Practical Professional Cookery covers the full range of work from the most basic dishes to those requiring advanced techniques. Each recipe is presented in a stepped, easy-to-follow format. This revised third edition has been updated with the inclusion of more international, particularly Australian, food and terminology.


  • Contains over 2000 recipes
  • Introductory notes to each section provide all the necessary background information
  • The classic Anglo-French repertoire is complemented by a range of dishes from other national and ethnic cuisines
  • This edition includes more international food and terminology
  • New sections on shellfish, game, and potatoes
Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition): Dimitri Tassiopoulos Events Management - A Developmental And Managerial Approach (Paperback, 3rd Edition)
Dimitri Tassiopoulos
R741 R628 Discovery Miles 6 280 Save R113 (15%) Ships in 4 - 8 working days

Managing events is both an art and a science. Events managers need to understand and fully embrace the multi-dimensional nature of events management, and cultivate the leadership skills and attitudes in themselves and those they manage. The importance of successfully staging events has increased around the world, as more government agencies begin to realise the potential benefit of using events as strategic development tools.

This third edition of Events Management: A developmental and managerial approach provides a definitive grounding in the development and management of small to large scale events.

The book provides an introduction to events management, then goes on to examine the design, administration and marketing of events, as well as the operational and risk management aspects. It also deals with applied events management through a number of event genre types.

Successful Event Management - A Practical Handbook (Paperback, 5th edition): Bryn Parry, Anton Shone Successful Event Management - A Practical Handbook (Paperback, 5th edition)
Bryn Parry, Anton Shone
R737 R659 Discovery Miles 6 590 Save R78 (11%) Ships in 10 - 15 working days

The fifth edition of Successful Event Management covers every aspect of events management, from the planning and set up process through to delivery, close-down and evaluation. The wealth of case studies includes both successful and failed events, allowing you to really understand how the principles described in the text can affect the outcome of an event.

Advanced Introduction to the Experience Economy (Paperback): Jon Sundbo Advanced Introduction to the Experience Economy (Paperback)
Jon Sundbo
R458 Discovery Miles 4 580 Ships in 12 - 17 working days

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas. Offering an extensive and coherent presentation of theory on the experience economy, this stimulating Advanced Introduction discusses what experiencing is and why people are seeking experiences. Jon Sundbo defines the experience concept in contrast to similar concepts such as culture and creative economies, and presents measurements of the value of the experience economy. Key features include: Analysis of how experiences are replacing services and knowledge as a key driver for the economy Discussion of the future of the experience economy and the impacts Covid-19 may have on this Different perspectives on the experience economy including ones from: evolutionary economics, micro-economics, psychology, marketing, innovation and production, sociology and digitalization. Concise and invigorating, this Advanced Introduction will be a helpful read for marketing, economics, tourism, culture studies and management scholars looking for a stronger theoretical understanding of the experience economy. It will also be interesting to data science scholars, including those focusing on web and social media construction.

Shoe Dog - A Memoir by the Creator of NIKE (Paperback): Phil Knight Shoe Dog - A Memoir by the Creator of NIKE (Paperback)
Phil Knight 4
R255 R179 Discovery Miles 1 790 Save R76 (30%) Ships in 5 - 10 working days

'A refreshingly honest reminder of what the path to business success really looks like ... It's an amazing tale' Bill Gates

'The best book I read last year was Shoe Dog, by Nike's Phil Knight. Phil is a very wise, intelligent and competitive fellow who is also a gifted storyteller' Warren Buffett

In 1962, fresh out of business school, Phil Knight borrowed $50 from his father and created a company with a simple mission: import high-quality, low-cost athletic shoes from Japan. Selling the shoes from the boot of his Plymouth, Knight grossed $8000 in his first year. Today, Nike's annual sales top $30 billion. In an age of start-ups, Nike is the ne plus ultra of all start-ups, and the swoosh has become a revolutionary, globe-spanning icon, one of the most ubiquitous and recognisable symbols in the world today.

But Knight, the man behind the swoosh, has always remained a mystery. Now, for the first time, he tells his story. Candid, humble, wry and gutsy, he begins with his crossroads moment when at 24 he decided to start his own business. He details the many risks and daunting setbacks that stood between him and his dream - along with his early triumphs. Above all, he recalls how his first band of partners and employees soon became a tight-knit band of brothers. Together, harnessing the transcendent power of a shared mission, and a deep belief in the spirit of sport, they built a brand that changed everything.

A memoir rich with insight, humour and hard-won wisdom, this book is also studded with lessons - about building something from scratch, overcoming adversity, and ultimately leaving your mark on the world.

Level 2 VRQ in Hairdressing Candidate Logbook (Loose-leaf): Brenda Harrison Level 2 VRQ in Hairdressing Candidate Logbook (Loose-leaf)
Brenda Harrison
R404 R377 Discovery Miles 3 770 Save R27 (7%) In stock
Upgrading the Global Garment Industry - Internationalization, Capabilities and Sustainability (Hardcover): Mohammad B. Rana,... Upgrading the Global Garment Industry - Internationalization, Capabilities and Sustainability (Hardcover)
Mohammad B. Rana, Matthew M. C. Allen
R3,397 Discovery Miles 33 970 Ships in 12 - 17 working days

This timely book focuses on the upgrading of firms within the global garment industry, examining how garment manufacturers and retailers in different countries internationalize, develop their capabilities and enhance their sustainability. It highlights the important role the global garments industry plays in the socio-economic development and environmental outcomes of emerging economies. Drawing on firm-centric, multi-level analyses, the book addresses four key questions: how do apparel manufacturing companies in emerging economies internationalize? What factors promote or hinder internationalization? What influences the abilities of suppliers to develop different capabilities? How do firms achieve sustainability? Interdisciplinary contributions draw on a range of perspectives, including global value chains, international business, operations management, innovation, and sociology, to answer these questions. Providing novel insights to the topic, this book will help firms, researchers and national and multilateral organisations improve the competitiveness of suppliers, workers' well-being and environmental outcomes. It will be particularly useful to business economics and economic geography scholars.

Can't Knock the Hustle - Inside the Season of Protest, Pandemic, and Progress with the Brooklyn Nets' Superstars of... Can't Knock the Hustle - Inside the Season of Protest, Pandemic, and Progress with the Brooklyn Nets' Superstars of Tomorrow (Hardcover)
Matt Sullivan
R542 R446 Discovery Miles 4 460 Save R96 (18%) Ships in 7 - 11 working days
BTEC Tech Award in Travel and Tourism Student Book (Paperback): Steve Ingle BTEC Tech Award in Travel and Tourism Student Book (Paperback)
Steve Ingle
R636 Discovery Miles 6 360 Ships in 12 - 17 working days

Written by an expert author team of BTEC teachers and professions, this Student Book includes: full coverage of all three components, structured to match the spec content broken down into 1 hour lessons to help with your planning and delivery plenty of case studies and examples that students can relate to additional features including key terms, 'did you know' sections and plenty of assessment practice

Research Handbook on Sports and Society (Hardcover): Elizabeth C.K. Pike Research Handbook on Sports and Society (Hardcover)
Elizabeth C.K. Pike
R5,058 Discovery Miles 50 580 Ships in 12 - 17 working days

This state-of-the-art Research Handbook provides a challenging and critical examination of the complex issues surrounding sports in contemporary societies. Featuring contributions from world-leading scholars, it focuses upon the impact of their research, together with significant social issues and controversies in sport. International and comprehensive, the Research Handbook is organised around the key themes of governance, economics, events, the athletes and the future. Chapters examine the various theoretical and methodological approaches undertaken by the contributors and outline the current state of knowledge, to demonstrate the social and economic impact of academic research, as well as the constraints on research influence. Written during the global coronavirus pandemic, chapters also reflect on the way in which the public health crisis has exposed social issues and fragilities. The Research Handbook on Sports and Society will be a beneficial read for students of all levels studying sports science, sociology and public policy. The insights offered by established researchers will aid students in further understanding key methodologies, and opportunities and challenges for research. They also include recommendations for future policy and practice grounded in substantial research evidence.

Rethinking Cultural Tourism (Hardcover): Greg Richards Rethinking Cultural Tourism (Hardcover)
Greg Richards
R2,137 Discovery Miles 21 370 Ships in 12 - 17 working days

This insightful book reappraises how traditional high culture attractions have been supplemented by popular culture events, contemporary creativity and everyday life through inventive styles of tourism. Greg Richards draws on over three decades of research to provide a new approach to the topic, combining practice and interaction ritual theories and developing a model of cultural tourism as a social practice. Taking readers on a concise journey from the 1900s to the present day, Rethinking Cultural Tourism examines the evolution of cultural tourism and the resulting consequences, analysing the dynamics of new practices and emerging trends. The book concludes by considering how technology is causing a shift in tourist behaviour and experiences to meet the ever-growing demand for new travelling experiences and discovering new places and cultures. This innovative, thought-provoking book is an essential read for researchers of cultural and creative tourism and social practices, as well as providing a useful review of the development of cultural tourism for scholars in related fields such as human geography.

Rules of Origin for Services - From the Early Days of GATS to the Era of Servicification (Hardcover): Duy Dinh Rules of Origin for Services - From the Early Days of GATS to the Era of Servicification (Hardcover)
Duy Dinh
R2,137 Discovery Miles 21 370 Ships in 12 - 17 working days

In an era where services play an increasingly vital role in servicified global value chains, this insightful book provides a comprehensive study of legal aspects of rules of origin for services and their importance in international trade. The author identifies and examines the defects in the current approach to rules of origin for services through an astute analysis of these rules in the General Agreement on Trade in Services and in preferential trade agreements. In addition, by asserting that trade in goods and trade in services cannot be separated, the author provides a comparative analysis of rules of origin in these two fields, offering a better understanding of their boundaries and connections. Paving the way for further development, the author concludes that certain aspects of rules of origin for goods, such as the product-based approach, may be repurposed for services. Addressing an area of rule making insufficiently explored to date, this book will prove important reading for students and scholars of international trade, economics, and governance. The focus on new patterns of international trade will also benefit trade experts, policy makers and businesses.

Effektiewe Gastehuisbestuur  (Paperback): R. Henning Effektiewe Gastehuisbestuur (Paperback)
R. Henning
R536 R464 Discovery Miles 4 640 Save R72 (13%) Ships in 4 - 8 working days

Droom jy daarvan om eendag jou eie gastehuis te bedryf? Of dalk bestuur jy reeds 'n gastehuis wat nie na wense presteer nie? Effektiewe Gastehuisbestuur is beide 'n inleiding tot die bestuur van 'n gastehuis sowel as 'n praktiese handleiding vir reeds bestaande gastehuise. Hierdie boek behandel die sleutelaspekte van die bedryf en gee ook raad wat sal help om die mees algemene slaggate te vermy.

Bank management in South Africa - A risk-based perspective (Paperback): Johann Coetzee Bank management in South Africa - A risk-based perspective (Paperback)
Johann Coetzee
R732 R621 Discovery Miles 6 210 Save R111 (15%) Ships in 4 - 8 working days

Why is the South African banking industry regarded as one of the best in the world? How is it structured? How did it avoid collapse during the global financial crisis of 2007-2009? Bank Management in South Africa: A risk-based perspective is the first textbook for the South African market to answer these questions. It provides a comprehensive overview of the way banks and their financial risks are managed. The book is divided into five parts: Part One introduces the business of banking by discussing the evolution of financial intermediation theory; Part Two deals with the structure, history, performance and regulatory environment of the South African banking industry; Part Three considers how banks report and measure their performance; Part Four focuses on how banks identify, quantify and manage financial risks; Part Five deals with the management of the asset book, liability book and, importantly, the capital adequacy requirements set by the Basel Committee on Banking Supervision.

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