Process-Aware E-Government Services Management - Reconciling Citizen, Business and Technology Dynamics. Igi Teaching Case Studies. (Electronic book text)

E-government is becoming a reality rather than a theoretical ambition; however, achieving the e-government anticipated benefits is still illusive, which is exacerbated by the continuous and ever changing business processes, IT and user requirements. This paper outlines current state of e-government research and the challenges emerging from the need to integrating citizen, business and technology into seamless e-government solutions and services. In addition, the paper proposes a semiotics-informed framework for process-oriented e-government services modeling and management, which is used and tested on laboratory-based case studies.