"There is magic in this book. It is the magic of a form of human
engagement that allows you to see and your employees to be seen.
Whether you are looking for a few good tips to keep a good thing
going or need to recapture the very essence of a productive
workplace, "The Invisible Employee" provides valuable lessons
nestled among the pages of a clever and compelling story. A good
read and a wise thesis."
--Stephen C. Lundin, bestselling coauthor of "Fish!"
"Gostick and Elton's simple-to-understand and teachable approach
of setting and supporting core values and recognizing and
celebrating those behaviors can be a very effective management
technique for creating a committed and engaged workforce of
'visible employees.' This is a culture no organization can afford
to be without."
--Michael R. Losey, past president and CEO, Society for Human
Resource Management, and Secretary General, World Federation of
Personnel Management Associations
"The basic principles detailed in "The Invisible Employee" are
simple yet profound: (1) setting a guiding vision, (2) seeing
employees supporting that vision, and (3) praising and celebrating
that behavior. Restaurants do not sell merchandise that people can
take home, we only sell memories. Engaging our entire staff by
using these principles helps Friendly's provide great memories for
--John L. Cutter, CEO and President, Friendly Ice Cream
"The Invisible Employee is a very inventive and original book.
Combining facts that will surprise you and a fable that will
fascinate you, Adrian Gostick and Chester Elton have crafted a book
that educates and entertains. "The Invisible Employee" is a
wonderful read with a powerful message, and I highly recommend it
to leaders at all levels."
--Jim Kouzes, coauthor of "The Leadership Challenge"
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