World Class Customer Service For South Africa - 175 Awesome Customer Service Tips (Paperback)


Basil O’Hagan’s latest book is a treasure trove of 175 tips on how to deliver the best customer service, whatever your industry. Deliver sensational service! Build loyalty! Grow Profits!

Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.

Real, practical advice from the best in the game.


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Product Description

Basil O’Hagan’s latest book is a treasure trove of 175 tips on how to deliver the best customer service, whatever your industry. Deliver sensational service! Build loyalty! Grow Profits!

Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.

Real, practical advice from the best in the game.

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Product Details

General

Imprint

Protea Boekwinkel / Protea Book House

Country of origin

South Africa

Release date

May 2020

Availability

Expected to ship within 4 - 8 working days

Authors

Dimensions

225 x 154 x 15mm (L x W x T)

Format

Paperback

ISBN-13

978-0-620-71154-8

Barcode

9780620711548

Categories

LSN

0-620-71154-X



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