Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.
Real, practical advice from the best in the game.
Or split into 4x interest-free payments of 25% on orders over R50
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Basil shares his decades of experience in this critical discipline in one easy-to-read volume. Learn to plan and implementworld-class customer service, how to build a service culture, the importance of atmosphere and how to deliver customer service on social media.
Real, practical advice from the best in the game.
Imprint | Protea Boekwinkel / Protea Book House |
Country of origin | South Africa |
Release date | May 2020 |
Availability | Expected to ship within 4 - 8 working days |
Authors | Basil O'Hagan |
Dimensions | 225 x 154 x 15mm (L x W x T) |
Format | Paperback |
ISBN-13 | 978-0-620-71154-8 |
Barcode | 9780620711548 |
Categories | |
LSN | 0-620-71154-X |