(I) Beat the System (Hardcover)

The passive consumer will always lose money, time and effort. The assertive consumer will come out ahead. Stores, utilities, repairmen, doctors, governments, schools, employers and hundreds of other "systems" regularly ask consumers to fork over cash or expend some energy. What they don't volunteer are the secrets for accomplishing the same tasks faster, cheaper and easier. Beat the System tells you where to go to get help, what reference to open, what button to push -- all written in an accessible, fun style with expert, insider information on 225 common situations.