The aim of this book is to equip any person working in an office
environment with the basic knowledge, skills and attitudes to
communicate effectively in the administrative and office
environment. To ensure effective communication, it is necessary to
have a basic knowledge of communication and this text will enable
one to: understand the importance of good communication in an
office environment, as well as the elements of the communication
process (verbally and written communication); compile business
letters, memoranda and reports; use different forms of electronic
communication in the office; and organise all aspects of a meeting
and take the minutes.
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