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Understanding the Contact Centre Environment (Paperback)
David Mack, Claire BatesonThis is a case-study-based examination of what makes a good call centre. All major companies operate a call centre function and this book examines how call centres have developed and their strategic use as a delivery channel. It also discusses ways in which emerging trends will shape the future of call centre usage.
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Product Description
This is a case-study-based examination of what makes a good call centre. All major companies operate a call centre function and this book examines how call centres have developed and their strategic use as a delivery channel. It also discusses ways in which emerging trends will shape the future of call centre usage.
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Product Details
General
Imprint | Financial World Publishing |
Country of origin | United Kingdom |
Release date | February 2002 |
Availability | We don't currently have any sources for this product. If you add this item to your wish list we will let you know when it becomes available. |
Authors | David Mack, Claire Bateson |
Dimensions | 296 x 210mm (L x W) |
Format | Paperback |
Pages | 260 |
ISBN-13 | 978-0-85297-637-1 |
Barcode | 9780852976371 |
Categories | |
LSN | 0-85297-637-2 |
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