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A Guide to Help Desk Concepts (Paperback, 3rd Revised edition) Loot Price: R812
Discovery Miles 8 120
You Save: R188 (19%)
A Guide to Help Desk Concepts (Paperback, 3rd Revised edition): Donna Knapp

A Guide to Help Desk Concepts (Paperback, 3rd Revised edition)

Donna Knapp

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List price R1,000 Loot Price R812 Discovery Miles 8 120 | Repayment Terms: R75 pm x 12* You Save R188 (19%)

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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, 3e, International Edition discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.


Imprint: South-Western
Country of origin: United States
Release date: April 2009
First published: 2010
Authors: Donna Knapp
Dimensions: 188 x 230 x 16mm (L x W x T)
Format: Paperback
Pages: 368
Edition: 3rd Revised edition
ISBN-13: 978-1-4390-4022-5
Categories: Books > Computing & IT > Computer programming
Books > Computing & IT > Computer programming > General
LSN: 1-4390-4022-2
Barcode: 9781439040225

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