Considers the extent to which people can and should participate in
dealing with the problems they bring to consulting professionals.
The author presents two alternative models for the conduct of such
professional-client relationships. He provides concrete evidence
that lay participation in complex decision making need not be
inefficient; he gives practical advice to clients and to lawyers
dealing with each other more effectively, and he presents the first
clear picture of the actual and often dramatic experiences of
accident victims, and what it is like to make a personal injury
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