This book has two purposes. First, to introduce the study of work
and the workplace as a method for informing the design of computer
systems to be used at work. We primarily focus on the predominant
way in which the organization of work has been approached within
the field of human-computer interaction (HCI), which is from the
perspective of ethnomethodology. We locate studies of work in HCI
within its intellectual antecedents, and describe paradigmatic
examples and case studies. Second, we hope to provide those who are
intending to conduct the type of fieldwork that studies of work and
the workplace draw off with suggestions as to how they can go about
their own work of developing observations about the settings they
encounter. These suggestions take the form of a set of maxims that
we have found useful while conducting the studies we have been
involved in. We draw from our own fieldwork notes in order to
illustrate these maxims. In addition we also offer some homilies
about how to make observations; again, these are ones we have found
useful in our own work.
Table of Contents: Motivation / Overview: A Paradigmatic Case /
Scientific Foundations / Detailed Description / Case Study / How to
Conduct Ethnomethodological Studies of Work / Making Observations /
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