Written by the original authoring team for the ITIL 2011 manuals,
these Key Element Guides provides a handy reference to the content
contained within the core ITIL Lifecycle publications. They discuss
ITIL and its evolution and the need for the Service Lifecycle
approach. The titles examine what is meant by best practice
framework, how this relates to 'common practice', and about degrees
of prescription and what compliance means. The main focus of each
the Key Element Guides is to provide an overview of the principles,
objectives, key elements, roles and responsibilities, challenges
and key lessons for each of the five elements of the service
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