Higher Education Interlibrary Loan Management Benchmarks (Electronic book text)

This special report examines closely the management and productivity practices of more than 85 academic libraries in the United States and Canada. The report presents highly detailed data on loan volume, copyright concerns, data reporting, shipping fees, departmental organization, staffing, lines of authority, use of software, methods of determining productivity levels, provisions for the loan of unique or highly specialized materials, budgets and fees, methods of determining end user prefences, licensing agreements, and much more.