The second edition of "Benefits Management" has been updated with
current examples, further insights from experience and recent
research. It shows how the enduring challenges achieving business
value from information systems and technology projects can be
addressed successfully. The approach, which is synthesized from
best practices, sound theories and proven techniques from a range
of management disciplines, is exemplified from the authors'
extensive experience of working with a wide range of organizations.
The book includes examples from a wide variety of projects
including non-IT projects. The book is written in an accessible
style, ideal for practicing managers, and includes check lists and
templates for using the processes, tools and techniques and
real-life case studies of their application and impacts.
The book now also includes: International survey results that
reinforce the importance of the topic, the key management issues
and evidence of how the more successful organizations' practices
are closely aligned with those described in the book.A Benefits
Management Maturity diagnostic which enables organizations to
understand the reasons for their current investment success levels
and then how to increase them.Discussion of the role and
contribution Project Management Offices (PMOs): how they can
improve the delivery of value IT projects.Further practical advice
and guidance on Program and Portfolio Management, including
findings from the authors' recent research in several large
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