Total Quality Management (Electronic book text)

1: INTRODUCTION TO QUALITY 2: MANAGING QUALITY 3: QUALITY MANAGEMENT PHILOSOPHIES 4: MANAGING FOR QUALITY AND HIGH PERFORMANCE 5: FOCUSSING ON CUSTOMERS 6: LEADERSHIP AND STRATEGIC PLANNING FOR TQM7: HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT FOR TQM8: PROCESS MANAGEMENT 9: TOOLS FOR PROCESS MANAGEMENT10: MEASUREMENT AND STRATEGIC INFORMATION MANAGEMENTFOR TQM11: ORGANISING FOR TOM12: BUILDING AND SUSTAINING TOTAL QUALITY ORGANISATION 13: QUALITY ASSURANCE AND CONTROL 14: STATISTICAL PROCESS CONTROL 15: RELIABILITY AND MAINTENANCE 16: JUST-IN-TIME SYSTEMS 17: BENCHMARKING18: BUSINESS PROCESS REENGINEERING 19: SUPPLY CHAIN MANAGEMENT20: TOTAL QUALITY MANAGEMENT IN SERVICES21: WORLD-CLASS MANUFACTURING A] QUALITY SNAPSHOTS 8] CASE ANALYSIS C] CASE ILLUSTRATIONS 0] CASE STUDY EXERCISES APPENDIX INDEX