According to the authors of this text, dealing with
counter-productive conflict in an organized, holistic and
synergistic manner can lead to stronger and more resilient
organizations. The responsibility for creating such a culture rests
squarely on the shoulders of management. The authors draw from
diverse business, legal and academic backgrounds, sharing proven
strategies and best practices for resolving conflicts - big or
small, business-related or personal. Much workplace conflict stems
unwittingly from management policies and attitudes. They address
specific leadership actions necessary to correct these problems and
enliven the discussion with clear examples.
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