An Exploratory Case Study of How Workplace Community Is Manifested in the Federal Government. (Paperback)

This case study investigated the phenomenon of workplace community and how it is manifested in one federal agency -- the Corporation for National and Community Service. To obtain a clearer understanding of this concept, data were collected through documentation, archival records, direct observation, physical artifacts and employee focus group interviews. The research goal was to discover how workplace community and humane workplace/spirituality at work are intertwined and implemented in the federal workplace, and how underlying elements of leadership, office space, workplace relationships and mission/organizational culture present opportunities where workplace community can exist. In a workplace community setting -- where people feel connected to the mission and vision of the agency and have an understanding of their role and contributions in achieving organizational excellence -- employees, managers and executives have a sense of purpose in what they do and respect and appreciate the organization they serve. Key research findings include the following: (1) Work community provides an environment where work becomes a place of purpose, meaning, interconnection, shared values and goals; (2) Leadership and culture play a significant role in creating workplace community; (3) The work environment and its conditions were integral to achieving the organization's mission; and (4) The relationships established at work enhance personal and organizational performance and productivity.