In 1911, Frederick W. Taylor published one of the most outstanding
scientific cornerstones for the production system of the 20th
century - "The Principles of Scientific Management." Today,
industrial production is confronted with a change towards
knowledge-intensive and transformable production systems, which are
characterized by knowledge work. A Taylor-based reconception of
knowledge work has to develop an understanding of knowledge work as
a special form of communication. The corresponding scientific
background for such an endeavor can be found in system theory and
second-order cybernetics. The book conceptualizes the organization
of knowledge work for the first time as a function which
coordinates and controls knowledge work from within and which
initially discusses and applies methods, the so-called MXM, on the
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