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Superior Customer Service - The PROMPT Approach to Success (Paperback)
Lynda Byron, Michael QuinnThis briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.
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Product Description
This briefing presents Irish managers with a practical approach to modern service practices that can lead to the delivery of superior customer service. Using a series of case studies, the authors share their customer-centric strategy based on: prioritising customer needs; reliability; organization; measuring satisfaction; people training; and technology. Each chapter is supported by examples, checklists and practical exercises.
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Product Details
General
Imprint | Oak Tree Press |
Country of origin | Ireland |
Series | Irish management briefings |
Release date | December 1998 |
Availability | We don't currently have any sources for this product. If you add this item to your wish list we will let you know when it becomes available. |
Authors | Lynda Byron, Michael Quinn |
Dimensions | 297 x 210mm (L x W) |
Format | Paperback |
Pages | 110 |
ISBN-13 | 978-1-86076-117-1 |
Barcode | 9781860761171 |
Categories | |
LSN | 1-86076-117-8 |
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