Human Resource Management in the Hospitality Industry - A Guide to Best Practice (Electronic book text, 8th New edition)

Now in its eighth edition, Human Resource Management in the Hospitality Industry: an introductory guide, is fully updated with new legal information, data, statistics and examples, and includes brand new material on multi unit operations and management. Taking a 'process' approach, it guides the reader through every stage from HR planning through recruitment to termination/separation, covering the following issues: * Selection, appointment and induction * Training and management development * Labour turnover * Employee relations and employment law * Managing people and customer care * Business Ethics Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.