In complex sociotechnical systems such as military, health care,
and nuclear power systems, poor performance or errors resulting
from inadequate designs can have catastrophic consequences.
Although considered challenging to learn and execute well, work
domain analysis can be used as a framework to assist in the design
of these systems. Work Domain Analysis: Concepts, Guidelines, and
Cases helps you develop a deep understanding of this framework not
by oversimplifying the principles but by explaining its concepts
and methodology in considerable depth.
Building on the foundational concepts of cognitive work analysis by
providing the first comprehensive treatment of work domain
analysis, the book begins with fundamental topics such as
abstraction, decomposition, and structural means-ends and
part-whole relations, clearly outlining the basic characteristics
of a work domain model. It then explores more advanced topics such
as the development of multiple models of a system and the
distinction between causal and intentional systems and illustrates
them with numerous examples across a range of systems including
warships, libraries, and petrochemical plants. It also provides
comprehensive guidelines for performing work domain analysis.
The author provides three detailed case studies that examine the
impact, unique contribution, and feasibility of applying work
domain analysis in industrial settings. These case studies
demonstrate that work domain analysis can be used to address a
range of problems beyond interface design, such as team design,
training, and the evaluation of system design concepts. They also
provide concrete illustrations of the guidelines for work domain
Without an appreciation of the variety of applications of work
domain analysis, and its suitability for implementation in
industrial settings, the benefits of this approach may not be fully
realized. This book supplies the deep knowledge of this tool that
will lead both to more powerful and innovative applications of the
approach and to designs that support flexibility or adaptation in
the workplace, making systems safer, healthier, and more productive
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