Clinical communication underpins safe patient care. The effective
health professional sees illness through the patient's eyes and
understands what matters most to him or her. Effectiveness means
gathering hard clinical data about the physical changes affecting
the patient, understanding why the patient is concerned, conveying
this to other health care professionals and involving the patient
at every stage of management decisions. The evidence for good
clinical communication is well established, although there are
challenges. While listening is the basis of sound diagnosis and
clinical reasoning, its absence affects patient outcomes
particularly when patients are not permitted to make their concerns
known or when there are gaps in information flow or communication
between the professionals caring for them. The ABC of Clinical
Communication considers the evidence pertinent to individual
encounters between patients and their health professionals, how to
achieve efficient flow of information, the function of clinical
teams and developing a teaching programme. Topics covered include:
The consultation Clinical communication and personality type Shared
decision making Communication in clinical teams Communication in
medical records Communication in specific situations, including
mental health and end of life Teaching clinical communication The
chapter authors are clinicians involved in communicating with
patients, research and training healthcare professionals of the
future. This team reflects the multidisciplinary approach required
to develop effective clinical communication.
|Country of origin:
• John Frain
||197 x 184 x 6mm (L x W x T)
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