Optimising Airport Security (Hardcover)

Drawing on six years of research, experimentation, and observation at numerous airports, this book examines, for the first time, the security screening process and how it can be optimised. The science behind security screening is revealed here and clearly explains the inter-relationship between the different metrics and factors that affect the screening process. Andrew Boyd explains how to balance throughput rates, customer experience, security effectiveness and cost in a very practical way that can be applied at any area that is security screening members of the public. With clear detail and an abundance of practical examples, this book gives executives and managers at any level the ability to dramatically improve their security screening processes. It is the first book to reveal * A detailed insight into the key inter-relationships of metrics in passenger security operations * How to increase retail income by reducing queues * How to improve aircraft departure punctuality * How to optimise the passenger screening process * How to dramatically improve operational efficiency * How to improve throughput, improve security detection, and improve passenger satisfaction, whilst reducing operating cost * Methods for continuous improvement in an airport security environment * How to plan security operations more effectively * How to create management systems and Key performance indicators (KPIs) that are effective