Occupational Safety and Health (OSH) in the workplace is not only a
strategic priority in terms of moral or social responsibility, it
is also an obligation regulated and governed by law. A
well-designed manufacturing process (the operations system) must be
both productive and safe, without potential physical, emotional and
mental health risks. OSH management has become a very complex
multi-functional science within operations management and total
quality management (TQM). It focuses on a non-legalistic approach
whereby the organisational culture fosters spontaneous OSH and a
high quality of work life. This is done by using a TQM approach,
based on a functional TQM model.
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