Make separate library services for distance learners a thing of the
past Internet Reference Support for Distance Learners takes a
comprehensive look at efforts by librarians and information
specialists to provide distance learners with effective services
that match those already available on campus. With the development
of the World Wide Web and the evolution of Web-based services,
reference librarians are adding a human element to the virtual
library, blurring the difference between distance learners and
traditional users. This unique book examines how they deal with a
wide range of related topics, including standards and guidelines,
copyright issues, streaming media, and chat and digital references,
and presents a historical overview of how reference and
instructional services have been delivered to distance
users--before and after the creation of the Internet.Internet
Reference Support for Distance Learners reveals that librarians do
not make a sharp distinction between reference and instruction
within the context of distance learning, and that there is no clear
boundary between "true" distance learners and more traditional
students who might use services designed for nontraditional users.
Online capabilities have allowed reference librarians to
approximate services advocated by published guidelines and
standards, including the ACRL Distance Learning Section's
"Guidelines for Distance Learning Library Services," to provide a
framework for librarians to plan services for off-campus
students.Internet Reference Support for Distance Learners provides
practical information on: how librarians can "keep IT simple" when
designing methods to access reference support why library Web sites
are vital sources of communication between the distance learning
student and the reference-based instructional component how to set
up a university chat service, including software selection, staff
training and assessment how to provide students services beyond
traditional provision of resources, including advising, enrollment,
and payment of fees how to create an online assistance site that
incorporates online versions of traditional print handouts, FAQs,
subject guides, course-specific guides, learning modules, and
instructional videos in one central location how to work with
faculty to create online support for students in Blackboard courses
the pros and cons of using open-source software how to create an
online library assistance site how to create online information
literacy course to teach independent research skills to remote
students how to avoid copyright infringement and how to educate
library personnel about copyright law how to use Camtasia Studio, a
screen capture program to create audio and video for online
presentationsInternet Reference Support for Distance Learners is an
invaluable resource for librarians working in academic, school,
special, and public settings, and for library science faculty and
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