This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
Imprint | Pearson Education Limited |
Country of origin | United Kingdom |
Release date | April 2012 |
Availability | Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available. |
First published | 2012 |
Authors | Robert Johnston, Graham Clark, Michael Shulver |
Dimensions | 264 x 194 x 18mm (L x W x T) |
Format | Paperback |
Pages | 488 |
Edition | 4th edition |
ISBN-13 | 978-0-273-74048-3 |
Barcode | 9780273740483 |
Categories | |
LSN | 0-273-74048-2 |