Service Operations Management - Improving Service Delivery (Paperback, 4th edition)

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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.


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Product Description

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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Product Details

General

Imprint

Pearson Education Limited

Country of origin

United Kingdom

Release date

April 2012

Availability

Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.

First published

2012

Authors

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Dimensions

264 x 194 x 18mm (L x W x T)

Format

Paperback

Pages

488

Edition

4th edition

ISBN-13

978-0-273-74048-3

Barcode

9780273740483

Categories

LSN

0-273-74048-2



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