Working Anger - Preventing and Resolving Conflict on the Job (Hardcover, New edition)

Working anger provides guidelines for handling conflict in ways that actually improve performance and help build positive attitudes. It offers a great practical, step by step program designed to help prevent unecessary conflicts and successfully resolve disagreements when they do arise. The book is for anyone who has had trouble dealing with their own frustration or who has become the target of someone else's anger at work.