The Challenge of Outsourcing Human Resources (Paperback)

This work is clearly divided into easy-to-read chapters focusing on the practicalities of HR outsourcing. It takes the reader on a comprehensive journey from the initial strategic decision looking at the criteria for informed decisions and the elements of HR which could be outsourced, to the supplier briefing process, service provision and service level agreements, legislation, bidding and contracting, internal and external communication of change, the selling process, timelines and operating style and the contract review activities. An interesting aspect is the consideration given to sharing and aligning values, the cultural aspects and the employer branding perspective. Customer centricity is a key theme which makes the book particularly pertinent to the new era of dot.com and "e" commerce organizations. The most important features of this book are the simplicity - easy-to-read style, with checklists and key success factors clearly laid out - the real life examples and flashbacks which actively engage the reader. This book can be used as an informative educational text or a quick, easy reference point for practitioners. It is a concise and informative resource for progressive and effective decision makers.