Configuration management is the tracking, recording and monitoring
of the elements of a business IT system and any changes and
developments. It contains details of the organisation's
infrastructure and processes that are used in the provision and
management of IT services and is the vital underpinning for IT
governance. In general, the book follows the ITILv3 approach and is
based on the Interactive Stream of the CMSG/itSMF Conference, "The
CMDB and CMS: The Powerhouse of Service Management." It includes
expert feedback from practitioners who have implemented
configuration management in a wide range of environments.
Invaluable to IT professionals who are implementing configuration
management and also to technology-savvy business managers who need
to use automated business services.
BCS, The Chartered Institute for IT
|Country of origin:
• David Norfolk
||246 x 172 x 15mm (L x W x T)
||Electronic book text
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