We all depend on banks. They help us save and they help us spend.
Yet for many they represent everything that's wrong with the world
of finance. Poor service, high fees, creaking IT infrastructure and
a market controlled by just a few providers have combined in recent
years to create a personal banking crisis every bit as severe as
the global financial crisis. How have things got so bad? Why are
banks unable to balance providing good customer service with making
a profit? And what can we do to protect ourselves from the tricks
banks play to part us with our hard-earned money? This
ground-breaking book, written by three insiders, reveals why banks
do the things they do. From designing products they know will rip
customers off to cutting branches they know their customers rely
on, they explain how many banks' failing business models force them
to make the wrong choices again and again. They make a rallying
call for us all to be better informed about how everyday banking
products actually work and to be wary of the many tricks and
techniques product managers devise to make money.
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