Lifescripts for the Self Employed (Paperback)

Excerpt from Lifescripts for the Self-Employed: 7. Apologizing to a Client for Your Own Mistake Icebreaker: I've made a miscalculation that has created a problem for you. I have what I believe is a solution, but first I need to apologize to you. When I was scheduling your project I failed to take into account that there were two religious holidays that fell during the time I'd set aside for printing. We're not going to be able to meet the schedule I'd laid out for you. Accepting: I'm not happy about this, but I admire your candor. I want you to know I expect special help from you. Now what's your plan? Angry: I can't believe you could have been so stupid and negligent. What were you thinking? Weren't you paying attention? What's wrong with you? Lifesecripts for the Self-Employed, written especially for those who are self-employed, provides dialogues for the difficult discussions this group is likely to face. Each lifescript features a flowchart with openings and rejoinders to a variety of potential responses. There are also pointers on proper attitude, timing, preparation, and behavior, as well as a summary of key points and a list of possible adaptations. Lifescripts for the Self-Employed covers scripts dealing with clients, investors, lenders, professionals, and suppliers, including: Breaking Bad News to a Client - Cold Calling a New Client - Approaching a Family Lender - Explaining a Prior Bankruptcy - Asking Your Professional to Reduce His Fee - Explaining an Overstatement of Expenses to the IRS - Closing a Deal - Renegotiating a Lease with Your Landlord The original Lifescripts: What to Say to Get What You Want in 101 of Life's. Toughest Situations was widely hailed as a groundbreaking title that offered effective advice to people faced with dreaded or sticky situations. By providing dialogues with the exact words to use in a variety of difficult encounters, Lifescripts replaces fear and trepidation with the assurance of success. Look for the other books in the Lifescripts series, including Lifescripts, Lifescripts for Employees, and Lifescripts for Managers. Visit us online at www mgr.com