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Relationship Management in Banking - Principles and Practice (Paperback) Loot Price: R1,003
Discovery Miles 10 030
Relationship Management in Banking - Principles and Practice (Paperback): Steve Goulding, Richard Abley

Relationship Management in Banking - Principles and Practice (Paperback)

Steve Goulding, Richard Abley

Series: Chartered Banker Series

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Loot Price R1,003 Discovery Miles 10 030 | Repayment Terms: R92 pm x 12*

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Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

General

Imprint: Kogan Page
Country of origin: United Kingdom
Series: Chartered Banker Series
Release date: September 2018
First published: 2019
Authors: Steve Goulding • Richard Abley
Dimensions: 235 x 156 x 14mm (L x W x T)
Format: Paperback - Trade
Pages: 400
ISBN-13: 978-0-7494-8283-1
Categories: Books > Business & Economics > Finance & accounting > Finance > Banking
Books > Money & Finance > Banking
LSN: 0-7494-8283-4
Barcode: 9780749482831

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