0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Management & management techniques

Not currently available

Six Sigma for IT Management (Paperback) Loot Price: R1,000
Discovery Miles 10 000
Six Sigma for IT Management (Paperback): Sven Den Boer

Six Sigma for IT Management (Paperback)

Sven Den Boer; Jan Van Bon, Tieneke Verheijen

 (sign in to rate)
Loot Price R1,000 Discovery Miles 10 000 | Repayment Terms: R91 pm x 12*

Bookmark and Share

Supplier out of stock. If you add this item to your wish list we will let you know when it becomes available.

Six Sigma provides a quantitative methodology of continuous (process) improvement and cost reduction, by reducing the amount of variation in process outcomes. The production of a product, be it a tangible product like a car or a more abstract product like a service, consists of a series of processes. All processes consist of a series of steps, events, or activities. Six Sigma measures every step of the process by breaking apart the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links, and then upgrading the capability of the process. It is only by taking these steps that a business can raise the 'high-water mark' of its performance. IT is now a fundamental part of business and business processes; this book demonstrates how IT can be made to work as an enabler to better business processes, and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes. ITIL defines the 'what' of Service Management; Six Sigma defines the 'how' process improvement; together they are a perfect fit of improving the quality of IT service delivery and support. The Six Sigma approach also provides measures of process outcomes, and prescribes a consistent approach in how to use these metrics. This is the first book to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.

General

Imprint: van Haren Publishing
Country of origin: Netherlands
Release date: June 2006
First published: June 2006
Editors: Sven Den Boer
Authors: Jan Van Bon • Tieneke Verheijen
Dimensions: 236 x 168 x 15mm (L x W x T)
Format: Paperback
Pages: 188
ISBN-13: 978-90-77212-30-1
Categories: Books > Business & Economics > Business & management
Books > Business & Economics > Business & management > Management & management techniques
Books > Business & Economics > Business & management > Management & management techniques > General
LSN: 90-77212-30-2
Barcode: 9789077212301

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

Partners