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Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback): Naomi... Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback)
Naomi Langford-Wood, Brian Salter 1
R220 R193 Discovery Miles 1 930 Save R27 (12%) Ships in 10 - 15 working days

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

The Ultimate Marketing & PR Book - Understand Your Customers, Master Digital Marketing, Perfect Public Relations (Paperback):... The Ultimate Marketing & PR Book - Understand Your Customers, Master Digital Marketing, Perfect Public Relations (Paperback)
Eric Davies, Nick Smith, Brian Salter 1
R440 R364 Discovery Miles 3 640 Save R76 (17%) Ships in 10 - 15 working days

If you want to be the best, you have to have the right skillset. From strategy, mobile and ecommerce to social media, SEO and PR, THE ULTIMATE MARKETING & PR BOOK is a dynamic collection of tools, techniques, and strategies for success. Discover the main themes, key ideas and tools you need and bring it all together with practical exercises. This is your complete course in modern marketing. ABOUT THE SERIES ULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you're doing.

The New Politics of Medicine (Paperback): Brian Salter The New Politics of Medicine (Paperback)
Brian Salter
R1,113 Discovery Miles 11 130 Ships in 7 - 11 working days

A new politics of medicine is emerging from the changing relationship between medicine, society and the state. It is characterized by informed health consumers, an interventionist state, and a mobilized medical profession. With the media now its constant companion, medicine has been abruptly politicized by a range of novel pressures. Yet the continuities of its re energised institutions remain intact and with them the sustaining realities of medical power. MARKET 1: Undergraduate students of Social Policy, Public Policy, Health Studies and Sociology taking 2nd/3rd modules in Health Policy, Medical Sociology, Health Service Organization and Current Issues in Health MARKET 2: Postgraduate students of Medical Sociology and Health Service Management /Organization Health service professionals.

The Politics of Change in the Health Service (Paperback): Brian Salter The Politics of Change in the Health Service (Paperback)
Brian Salter
R1,271 Discovery Miles 12 710 Ships in 7 - 11 working days

What are the political forces which drive the process of change in the health service? How do these forces impact on existing structures of power, policy and organisation? In addressing these questions, Brian Salter applies an original theory of political change to key areas of NHS activity. He shows how the escalating demand for health care combined with recent radical policy initiatives has posed different problems for politicians, doctors, bureaucrats and managers. Out of the accommodations reached, a new shape has emerged for the NHS.

PR In A Week - A Public Relations Masterclass In Seven Simple Steps (Paperback): Brian Salter PR In A Week - A Public Relations Masterclass In Seven Simple Steps (Paperback)
Brian Salter
R223 Discovery Miles 2 230 Ships in 10 - 15 working days

Brilliant PR just got easier You are about to discover everything you need to know about Public Relations. PR is the practice of conveying messages to the public with the intention of changing the public's actions by influencing their opinions. By targeting different audiences with different messages to achieve an overall goal, PR practitioners can achieve widespread opinion and behavioural change. Communications is seen as being a key element in business, with PR experts increasingly called on to advise senior management on appropriate communications strategies, before decisions are made, rather than being called on to defend them after they have been made. But PR is not just for self-conscious organizations. If you are looking for a job or an in-house promotion; or if you are trying to publicize a fundraiser for your local charity; if you're trying to advance a cause, or you want others to appreciate your point of view, you need your voice to be heard. Nowadays there is a veritable plethora of communication channels available, ranging from traditional newspapers and magazines to online outlets including ezines, social networking sites and blogs. Some of these are good in some situations, but hopeless in others. Throughout this book we will be concentrating on how we can effect the flow of information and how we can achieve the desired mindset change in our target audiences. - Sunday: Who needs PR - Monday: External audiences - Tuesday: Dealing with the media - Wednesday: Social Media - Thursday: Practical pointers for powerful press releases - Friday: Marketing communications - Saturday: Internal PR

The State and Higher Education - State & Higher Educ. (Paperback): Brian Salter, Ted Tapper The State and Higher Education - State & Higher Educ. (Paperback)
Brian Salter, Ted Tapper
R1,465 Discovery Miles 14 650 Ships in 7 - 11 working days

Much has been written about higher education but very little about the organisations of the state which increasingly determine its destiny. Employing the theory of educational change developed in the authors' previous work, this book analyses the contribution each part of the state structure has made to the present condition of higher education. Beginning with the political parties and parliamentary committees, it shows how there has been a steady decline in support for the traditional values of autonomous university education and a growing belief in the accountability of higher education to the needs of the economy. It then proceeds to show how this ideological change was fostered by the DES and used to justify the development of bureaucratic mechanisms of management and control.

Newsletters and Press Releases: Bullet Guides (Paperback, New): Brian Salter Newsletters and Press Releases: Bullet Guides (Paperback, New)
Brian Salter
R193 R156 Discovery Miles 1 560 Save R37 (19%) Ships in 10 - 15 working days

Open this book and you will - Get people's attention - Write compelling copy - Make an impact in the media - Keep your customers coming back

Marketing in 4 Weeks - The Complete Guide to Success: Teach Yourself (Paperback): Eric Davies, Nick Smith, Brian Salter Marketing in 4 Weeks - The Complete Guide to Success: Teach Yourself (Paperback)
Eric Davies, Nick Smith, Brian Salter 1
R371 R303 Discovery Miles 3 030 Save R68 (18%) Out of stock

Whatever your degree of prior knowledge, this 28-day course will put you on the path to business success. It includes four tried-and-tested bestselling titles - Successful Marketing in a Week; Successful Digital Marketing in a Week; Successful Social Media Marketing in a Week; Successful Publicity in a Week. Each day of the course is packed with proven and practical advice, and is rounded off by a quiz which helps you ensure you have understood the key areas.

Critical Corporate Communications - A Best Practice Blueprint (Paperback): Naomi Langford-Wood, Brian Salter Critical Corporate Communications - A Best Practice Blueprint (Paperback)
Naomi Langford-Wood, Brian Salter
R1,126 Discovery Miles 11 260 Out of stock

Effective communication lies at the heart of every successful business. All good communication involves an efficient exchange of information, both internally and externally. In addition, knowing what and how to convey a message is equally important. Proliferating methods of communication, e.g. email, fax, mobile, Internet, telephone, verbal and non-verbal exchanges, widen the range of choices, and also increase the chances of choosing an inappropriate channel for getting your message across.

Real-life examples illustrate best and worst practice in communication. A communications audit is also provided, looking in detail at which forms of communication currently work, where information is drawn from and its credibility and the use of different channels. The audit will most importantly provide a benchmark for companies to calibrate their present and future success. A sample audit response is also included.

Mid- to senior level executives, owner-managers, consultants, trainers and advisers will find this an indispensable guide.

Dealing with Difficult People in a Week (Paperback, 2nd Revised edition): Naomi Langford-Wood, Brian Salter Dealing with Difficult People in a Week (Paperback, 2nd Revised edition)
Naomi Langford-Wood, Brian Salter
R170 R136 Discovery Miles 1 360 Save R34 (20%) Out of stock

Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyze what it is that makes others tick. This book has beed fully updated for the In a Week 2002 series relaunch.

Instant Manager: Effective Presenting (Paperback, New): Brian Salter Instant Manager: Effective Presenting (Paperback, New)
Brian Salter
R185 R148 Discovery Miles 1 480 Save R37 (20%) Out of stock

Whether you are finding your way as a manager or you want to enhance the skills you already have, the Instant Manager series is exactly what you need! Written by leading experts, they are inexpensive, concise but above all authoritative guides to the subject at hand. The portable format allows you to carry the book wherever you go and to fit learning and development into your busy work life. Based on the 10 most FAQs, each chapter ends with a quick tip that can be taken on board immediately. A tear out card covering the most salient points allows you to carry the expertise with you wherever you go. Giving an effective presentation or a speech is one of the main ingredients for forging out a successful career path; yet for many it is also a terrifying prospect. But rising to the challenge and mastering some simple techniques can turn the nightmare scenario into something that you can not only become more proficient at, the more you do it, but even learn to love. Written for aspiring or developing managers , it will include the following : - Why should I need to learn presentation skills? - What do I want to achieve in my presentation? - How can I make best use of scripts, notes and spider diagrams? - How can I add flavour to my presentation to make it more interesting? - What techniques should I use for engaging the audience? - What problems am I likely to encounter and how can I deal with them?

Difficult People (Paperback): Naomi Langford-Wood, Brian Salter Difficult People (Paperback)
Naomi Langford-Wood, Brian Salter
R112 R90 Discovery Miles 900 Save R22 (20%) Out of stock
Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback): Naomi... Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback)
Naomi Langford-Wood, Brian Salter
R165 R132 Discovery Miles 1 320 Save R33 (20%) Out of stock

Learn to deal with difficult people in just seven days and advance your career

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, "Dealing with Difficult People In a Week " quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for--let this book put you on the fast track to success

Successful Public Relations in a Week: Teach Yourself - A Public Relations Masterclass in Seven Simple Steps (Paperback): Brian... Successful Public Relations in a Week: Teach Yourself - A Public Relations Masterclass in Seven Simple Steps (Paperback)
Brian Salter 1
R165 R132 Discovery Miles 1 320 Save R33 (20%) Out of stock

An understanding of public relations is crucial to anyone who wants to advance their career. Written by Brian Salter, a leading expert on public relations as both a practitioner and a journalist, this book quickly teaches you the insider secrets you need to know to in order run a successful public relations strategy. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

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