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Career by Design - Skills, Advice and Training to Build Your Management Potential - The Managing Professional Development... Career by Design - Skills, Advice and Training to Build Your Management Potential - The Managing Professional Development Complete Certification Kit (Paperback)
Ivanka Menken, Tess Wheelwright, Claire Engle
R1,945 Discovery Miles 19 450 Ships in 10 - 15 working days

Career by Design - Skills, advice and training to build your management potential

This book is designed for new managers, or experienced managers who are responsible for the personal development of their team, and want to be effective and efficient leaders, whilst improving their own personal development. Highly readable, highly practical, and highly usable.

Anyone who is managing staff needs this book

The Managing level of the Professional Development pathway, including your accompanying eLearning programs and this book, is the final step before reaching the Professional Development Expert certification.

This program is filled with practical and usable examples, exercises, tips and guidance, you need to get you to the top of your game with the essential management elements to develop yourself and your staff e.g. Learning to be a Leader, ABC's of Supervising Others, Hiring Smart and Motivating Your Workforce.

In addition, there are chapters designed specifically to focus on tailoring your managing skills and abilities e.g. Conducting Effective Performance Reviews, Delivering Presentations and Public Speaking, Writing Reports and Proposals and Stress Management.

The Art of Service's book is a good read for those in management as it covers all of the in-demand elements - and promotes taking the time to get the most out of your self, and your team.

In this time of reduced budgets and high competition this is a very timely book. Getting the most from your staff; from choosing the right candidate during the recruitment process, to ensuring they have the support they need to meet targets, this book will you with the extra edge you need to ensure success.

Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam - The How to Pass on Your... Itil Service Manager Exam Preparation Course in a Book for Passing the Itil Service Managers V2 Exam - The How to Pass on Your First Try Certification Study Guide (Paperback)
Ivanka Menken, Gerard Blokdijk, Michael Wedemeyer
R1,745 Discovery Miles 17 450 Out of stock

Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path.

There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs.

Especially when you attend a Fast Track program for the ITIL V2 Manager Certificate. So for these savvy IT Professionals here is your ITIL V2 Manager exam Preparation book, loaded with hints and tips, exam questions and answers and the key points from the ITIL theory to help you in your preparation for the ITIL V2 Manager Service Support and Service Delivery exams.

Preparing for your ITIL Managers Exam is a process in itself.

You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam.

Now based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Managers Exam Preparation Study Guide - so you dont have to create your own study aid.

In it you will find detailed factsheets for all processes, mindmaps/table of interprocess relationship for all processes, exam answering tips, as well as a complete practice ITIL Manager Exam for Service Delivery and Service Support, and answering guide.

So you reap from our hard work and years of experience how effective and efficient is that? This bookhas everything you will need to do and know to prepare yourself for your ITIL Managers exam.

Itil V2 Release and Control (Ipre Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Iprc... Itil V2 Release and Control (Ipre Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Iprc Complete Certification Kit (Paperback)
Ivanka Menken, Gerard Blokdijk
R13,824 Discovery Miles 138 240 Out of stock

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRe.

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITILPractitioner Release and Control Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRe Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition (Paperback): Ivanka... ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Fourth Edition (Paperback)
Ivanka Menken
R4,803 Discovery Miles 48 030 Out of stock

This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, 'Service management system requirements' and 'Guidance on the application of service management systems', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management-a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management.

This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you are getting the instruction you need.

* Real-world scenarios put what you have learned in the context of service solutions.

* Thought-provoking questions challenge your thinking and understanding.

* Exam Essentials in each chapter help you zero in on what you need to know.

* Includes practice exam questions.

* A Real-World Guide to ISO/IEC 20000 skills.

* Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

* Practice what you've learned with the challenging ISO/IEC 20000 Foundation exam style questions.

Analyzes each section, clause, and requirement in detail, with practical implementation guidance

Whether establishing an ISO/IEC 20000 quality management system for the first time, or upgrading an existing system, this handbook is ideal for students, practitioners, managers, instructors and auditors. It is supported by a wide range of solutions, FAQs, tips for implementers, and a glossary of terms that will be invaluable in any sector, industry, business, or organization.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management and ISO 20000, this book should do at least as well as the other editions, which were bestsellers

Brain Computer Interface Complete Certification Kit - Core Series for It (Paperback): Ivanka Menken Brain Computer Interface Complete Certification Kit - Core Series for It (Paperback)
Ivanka Menken
R2,412 Discovery Miles 24 120 Out of stock

Explore and investigate the intricate communication methods between the brain and external devices. Start to make sense of new and improved communication tools created due to fast emerging technology research. Ensure you get a head start and a deeper understanding of neuroprosthetics applications and the benefits they have for modern day medicine.

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest research trends, and to add to their Brain Computer Interface resource collections.

The industry is facing a bold, new world with the amazing developments of Brain Computer Interface, and the challenges and the opportunities this presents are unprecedented. The Brain Computer Interface Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Brain Computer Interface concepts and its practical application in any environment.

The Art of Service's introductory Brain Computer Interface training and certification helps IT practitioners develop the skills that are crucial as businesses embark on this massive transformation. It provides an industry credential for any IT professional to help them transform into the world of Brain Computer Interface research.

This training and certification enables you to move both the industry and business forward and to quickly take advantage of the benefits that Brain Computer Interface applications present.

Take the next step: Get Certified

The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Brain Computer Interface Complete Certification Kit course prepares you for Brain Computer Interface Certification.

Why register?

- Easy and Affordable.

- Learning about Brain Computer Interface technologies has never been more affordable.

- Latest industry trends explained.

- Acquire valuable skills and get updated about industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Brain Computer Interface and 300 other technologies by the industry's best.

- Learn at your own pace. Find everything right here, when you need it and from wherever you are.

What will you learn?

- Learn the important concepts, advantages, and uses of BCI applications.

- How to use emerging communication tools created by BCI technology.

- How to define requirements for using BCI applications.

- How to implement BCI correctly.

- How to recognize advantages and benefits of BCI technology, and how it has effected wider society.

Course Outline

The topics covered in this course are:

- Bereitschaftspotential and Brain Computer Interface Systems

- Electrocorticography and Electroencephalography

- Biological Implant advantages and uses

- Biological Systems and their relation to Brain Computer Interfaces

Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours.

Delivery:

The program combines presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A Certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.

Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

Itil V2 Plan and Improve (Ippi) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ippi... Itil V2 Plan and Improve (Ippi) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ippi Complete Certification Kit (Paperback)
Tim Malone, Ivanka Menken, Gerard Blokdijk
R13,818 Discovery Miles 138 180 Out of stock

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Plan and Improve (IPPI).

Upon completion of this course participants will be able to understand best practices in managing, organizing and optimizing the processes of Capacity, Availability and IT Service Continuity Management and be able to relate how these processes contribute to the quality of IT services.

Learn Practical techniques in implementing the ITIL disciplines to support the Plan and Improve phase of the IT service lifecycle, enabling you to develop, implement and manage IPPI processes in your own organizations. Be able to translate your capacity, availability and continuity requirements into business-cases for the procurement and implementation of any specific equipment or services, propose an IT infrastructure design, and determine whether the characteristics of ITcomponents or service contracts conform to an organization's requirements.

You'll learn how to:

* Calculate the availability of a given IT service

* Be able to analyze capacity related data and act appropriately to identify and prevent capacity and performance related incidents/problems within your organizations

* Be able to prepare and distribute capacity plans and reports within your organizations

* Specify, carry out and check what needs to be done during maintenance periods

* Be able to make proposals for minimizing service outages

* Plan for appropriate recovery from service outages

* Able to make reports to general management, Service Level Management and customers of the IT organization

* Develop sufficient knowledge for the IPPI exam

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Plan and Improve Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPPI Certification Exam at the end of this course.

Itil V2 Support and Restore (Ipsr) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ipsr... Itil V2 Support and Restore (Ipsr) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ipsr Complete Certification Kit (Paperback)
Tim Malone, Ivanka Menken, Gerard Blokdijk
R13,829 Discovery Miles 138 290 Out of stock

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Support and Restore (IPSR).

Successful implementation of ITIL Support and Restore best practices enables IT departments to increase efficiency, reduce downtime and costs, improve quality and ensure customer satisfaction.

In this Online course, you learn how to plan, implement and optimize the Service Desk function and the Incident Management and Problem Management processes. Through extensive workshops, you gain the knowledge and skills required to take the ITIL Practitioner Support and Restore Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Support and Restore (IPSR) Certification Exam

* Plan key activities for the Service Desk and the Incident Management and Problem Management processes

* Define the monitoring and reportingof key performance indicators and achievements

* Propose continuous improvements for the Support and Restore processes

* Organize the relationships between the Support and Restore processes

* Monitor and optimize the Support and Restore processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Support and Restore Book

* Exercises ] Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPSR Certification Exam at the end of this course.

Disaster Recovery and Business Continuity It Planning, Implementation, Management and Testing of Solutions and Services... Disaster Recovery and Business Continuity It Planning, Implementation, Management and Testing of Solutions and Services Workbook (Paperback)
Gerard Blokdijk, Jackie Brewster, Ivanka Menken
R919 Discovery Miles 9 190 Out of stock

Business continuity and disaster recovery are hot topics in IT these days and with good reason. The problem is, no one who actually works IN IT has time to deal with it. Enter this Workbook. This is a great book because it provides the big picture and the details in a really readable style. It starts out discussing the environment surrounding IT and the various kinds of disasters businesses face. Then, it takes the reader step-by-step through the process of planning for a disaster and how to recover the business in the event of a disaster. This book is an ideal combination of the practice of business continuity - standards, best practices, global perspective - and, the process of business continuity - planning, development, implementation, and so forth. One feature you will especially like are the sections by specialists - the ready to use templates on Business justification, Emergency responses, Salvage plans, and many more. Granted, many of us will never get through all the planning steps in the book, but at least you have the checklists to help you through it. These lists also provide a great reality check. The bottom line is this: protect the data you have today then create your more extensive disaster plan. Along the way, be sure you maintain compliance with whatever regulations your company or industry is subject to. If you want the checklists and details that will help you do these things, buy the book. It's the cheapest insurance you can buy.

Itil V2 Agree and Define (Ipad) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ipad... Itil V2 Agree and Define (Ipad) Full Certification Online Learning and Study Book Course - The Itil V2 Practitioner Ipad Complete Certification Kit (Paperback)
Ivanka Menken, Gerard Blokdijk
R13,820 Discovery Miles 138 200 Out of stock

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Agree and Define (IPAD).

Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources.

In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam

* Plan key activities for the Financial and Service Level Management processes

* Define the monitoring and reporting requirements of key performance indicators and achievements

* Organize the relationships betweenthe Agree and Define processes

* Propose continuous improvements for the Agree and Define processes

* Optimize the Agree and Define processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Agree and Define Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPAD Certification Exam at the end of this course.

Big Data Complete Certification Kit - Core Series for It (Paperback): Ivanka Menken Big Data Complete Certification Kit - Core Series for It (Paperback)
Ivanka Menken
R2,422 Discovery Miles 24 220 Out of stock

'We live in a data-driven world. Increasingly, the efficient operation of organizations across sectors relies on the effective use of vast amounts of data. Making sense of big data is a combination of organizations having the tools, skills and more importantly, the mindset to see data as the new 'oil' fuelling a company. Unfortunately, the technology has evolved faster than the workforce skills to make sense of it and organizations across sectors must adapt to this new reality or perish.'

Andreas Weigend, Ph.D Stanford, Head of the Social Data Lab at Stanford, former Chief Scientist Amazon.com

The industry is facing a bold new world with the amazing technological developments of the Cloud and Big Data, and the challenges and the opportunities this presents are unprecedented. The Big Data Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Big Data concepts and its practical application in any IT environment.

The Art of Service's introductory Big Data training and certification helps IT practitioners develop the skills that are crucial as businesses embark on this massive transformation. It provides an industry credential for business analysts, data warehouse experts or any other IT professional to help them transform into the world of Data Science.

This training and certification enables you to move both the industry and business forward and quickly take advantage of the benefits that the cloud and Big Data present.

Take the next step: Get Certified

The Art of Service IT Service Management programs are the #1 certification programs in the information management industry. Being Proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry's most comprehensive learning and certification program. The Big Data Complete Certification Kit course prepares you for Big Data Certification.

Why register?

- Easy and Affordable

- Learning about Hadoop and other Big Data technologies has never been more affordable

- Latest industry trends explained

- Acquire valuable skills and get updated about industry's latest trends right here. Today.

- Learn from the Experts. The Art of Service offers education about Big Data and 300 other technologies by the industry's best

- Learn at your Own Pace. Find everything right here when you need it and from wherever you are

What will you learn?

- What is Big Data?

- How to Gain Insights From Big Data

- Available Solutions For Big Data

- Find out how Unstructured Data Can Deliver Fresh Insights

- How to plan for Big Data

- Big Data Cloud Analytics

- Real-time Big Data

- Big Data and Pricing Effectiveness

- Transform Big Data Efficiently into knowledge

- How to Unlock the value

- Unstructured and Structured Data

- Turn Big Data Into Business Value

Course Outline - The topics covered in this course are:

- Big Data Overview

- Introduction to Big Data Analytics

- Data Storage

- Networking Systems

- File Systems and Software

- Website Systems and Software

- Audio and Video Systems

Contact Hours:

The recommended minimum contact hours to pass the certification test is 18 hours

Delivery:

The program combines 10 presentations supported by trainer audio. Each module is followed by quizzes and exercises (marking scheme provided) to test your knowledge and competency, and to enhance understanding of the key concepts. A Certificate is awarded to your successful passing of the final exam (80% pass requirement) and completion of the course. This is an eLearning Program. Your access details to the eLearning course are in the book.

Program Materials:

- Multimedia presentations

- Downloadable resources (PDF documents)

- End of module review questions to assess your content knowledge

The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainers Tips on Achieving ITIL V3 and ITIL Foundation... The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainers Tips on Achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management (Paperback)
Ivanka Menken, Claire Engle, Michael Wedemeyer
R1,226 Discovery Miles 12 260 Out of stock

New ITIL V3 Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia," The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)

Itil V2 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback): Claire Engle, Ivanka Menken,... Itil V2 Foundation Complete Certification Kit - Study Guide Book and Online Course (Paperback)
Claire Engle, Ivanka Menken, Gerard Blokdijk
R1,689 Discovery Miles 16 890 Out of stock

The ITIL (Information Technology Infrastructure Library) v2 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL v2 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. This edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL v2 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL v2 Foundation Complete Certification Kit is has delivered ITIL certification to numerous users.

As the industry standard in terms of Process, Service and IT Service Management, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL v2 Foundation certification exam, including:

- Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding.

- Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.

- A Real World Guide to ITIL v2 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT ServiceManagement.

- Ability to assess what you've learned with challenging ITIL Foundation exam style questions.

- Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.

- Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt.

Editorial Reviews

- Read the book, took the online course and test, PASSED.

- This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

- I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times.

- I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary).

- The book and course made me confident in sitting the exam, and is the best such book that I've come across.

- Worth it especially since you have access to the online learning component as well.

- Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

- Highly recommended, I passed in one go

Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course - The Itil V3... Itil V3 Operational Support and Analysis (Osa) Full Certification Online Learning and Study Book Course - The Itil V3 Intermediate Osa Capability Complete Certification Kit (Paperback)
Tim Malone, Ivanka Menken, Gerard Blokdijk
R13,824 Discovery Miles 138 240 Out of stock

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace.

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, Service Operation principles, purpose and objective

* Knowing the important role of Operational Support and Analysis in service provision andunderstanding of how the in-scope processes interact with other Service Lifecycle processes

* The activities, methods and functions used in each of the Operational Support and Analysis processes

* The application of Operational Support and Analysis processes, activities and functions to achieve operational excellence

* How to measure Operational Support and Analysis performance

* The importance of IT Security and how it supports Operational Support and Analysis

* Understanding technology and implementation requirements in support of Operational Support and Analysis

* The challenges, critical success factors and risks related with Operational Support and Analysis

As well as preparing participants for the exam.

Pre-requisites:

ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Operational Support and Analysis book prior to commencement of this program.

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Operational Support and Analysis Book

* Exercises ] Answers (where applicable)

* Mock Exam questions

The Comprehensive Project Management Guide - The Basics of Project Management Plus an Overview of the Major Frameworks... The Comprehensive Project Management Guide - The Basics of Project Management Plus an Overview of the Major Frameworks (Paperback)
Ivanka Menken
R682 Discovery Miles 6 820 Out of stock

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.

Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.

Strong project management knowledge is the key to your success. So turn to this book to make sure you get it right. It offers a wide range of knowledge-centric resources. Covering guidelines and in-depth information about project management, this resource provides the insight and understanding necessary to help you succeed.

You will learn about best practices in project management, this well organized and written book is easy to follow if you have no exposure to project management or have never managed a project.

Besides being a great asset when pursuing the PMP Certification, this book is a great introductory book on Project Management, covering most important subjects.

Full of illustrative pictures it presents the Project Management processes, along with explanation and examples.

In short this book is a very good reference for Project Management.

Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition (Paperback): Ivanka... Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition (Paperback)
Ivanka Menken
R2,428 Discovery Miles 24 280 Out of stock

Cloud Computing: The Hot tech certification that will boost your career.

Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job.

Cloud Computing Certification is one of the hottest tech certifications in today's job market. According to Foote Partners' survey of more than 22,000 IT professionals, covering some 170 certifications, the most valuable certificates today settle mainly into two camps: architecture and security. Cloud Computing certification falls into the architecture category.

Cloud Computing Certification is the most influential one for years to come, the one that will grow the fastest, the one that will show the true future of IT certification. It's the one that will rise the fastest.

If you're looking for yet another sign that Cloud Computing is becoming a real player, then you've got it.

So how did Cloud Computing Certification break through to the top? Having a stellar reputation never hurts, and The Art of Service is well known for the quality of its IT Certification programs, which tests candidates' hands-on skills. Cloud Computing Certification is a truly challenging certification, It carries a lot more respect than others in the market.

But the title wouldn't go anywhere unless its skills were seen as marketable. And high-level Cloud Computing skills may be more marketable than some might think. These days demand for a great Service/Architecture/Cloud Computing person outstrips the demand for general Microsoft administration skills.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the Cloud Computing Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need:

* Real-world scenarios put what you've learned in the context of service solutions.

* Thought provoking questions to challenge your thinking and understanding.

* Exam Essentials in each chapter helps you zero in on what you need to know.

* Includes practice exam questions.

* A Real World Guide to Cloud Computing Skills.

* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Management.

* Practice what you've learned with challenging Cloud Computing Foundation exam style questions.

Reviews:

Superb Resource and Learning Tool

My employer purchased a few of these books for us to use as resources. Hands down, this is the most comprehensive, organized, and well put together resource on cloud computing. Cloud computing is an important transition and a paradigm shift in information technology services delivery. If your clients are looking to you to be an expert, this is the best investment you can make. In addition, once you purchase the book you also get access to their eLearning programs at no cost Excellent resources. You will use this as a guide for the rest of your career.

Great Beginning

The material is presented in a logical, easy to follow manner. I believe this is well worth the money and I am looking forward to advancing to the next level. I believe that having cloud computing certifications from the Art of Service will distinguish me from other IT professional having the same common IT certifications.

Excellent book, totally satisfied

This is an amazing book for anyone who wants to explore what is Cloud Computing and how it works in the world of ITSM. The book includes some very detailed case studies from real world implementation. I deeply enjoyed reading this book and it really helped me understand the jargons about Cloud Computing. I read the book 2 times, practiced the sample tests and passed the Cloud Computing Foundation Certification exam with 95%. I would definitely recommend this book to my colleagues and friends.

Microsoft Office 365 Complete Certification Kit - Core Series for It (Paperback): Ivanka Menken Microsoft Office 365 Complete Certification Kit - Core Series for It (Paperback)
Ivanka Menken
R2,430 Discovery Miles 24 300 Out of stock

Microsoft Office 365 Complete Certification Kit - Core Series for IT

ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition (Paperback): Ivanka... ISO/Iec 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course - Third Edition (Paperback)
Ivanka Menken, Gerard Blokdijk
R3,018 Discovery Miles 30 180 Out of stock

This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management.

This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.

This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you're getting the instruction you need.

* Real-world scenarios put what you've learned in the context of service solutions.

* Thought provoking questions to challenge your thinking and understanding.

* Exam Essentials in each chapter helps you zero in on what you need to know.

* Includes practice exam questions.

* A Real World Guide to ISO/IEC 20000 Skills.

* Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

* Practice what you've learned with challenging ISO/IEC 20000 Foundation exam style questions.

Based on specific exam objectives - use this as a lab manual for certification preparation.

Customer Testimonials:

Great Kit for 20K certification knowledge and guidance, Ann F. Reynolds: I highly recommend this kit - not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program.

Brilliant Guide & Online course, K. Bee: This kit is high quality and contains valuable information on the ITIL and ISO/IEC 20000 Framework, I feel confident in taking the ISO/IEC 20000 Foundation Exam. In addition it including information on the exam with scenarios which was most useful and I will definitely re-visit again for the last minute prep before I take the exam. This is certainly one of the best on-line courses I have seen, the book is excellent - I'm very impressed with The Art of Service products and will be a regular customer. Keep up the good work

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