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Showing 1 - 25 of 44 matches in All departments

Pancreatitis (Hardcover): John A. Williams Pancreatitis (Hardcover)
John A. Williams
R2,340 Discovery Miles 23 400 Ships in 7 - 11 working days
Current Issues and Development in Hospitality and Tourism Satisfaction (Paperback): Muzaffer Uysal, John A. Williams Current Issues and Development in Hospitality and Tourism Satisfaction (Paperback)
Muzaffer Uysal, John A. Williams
R1,232 Discovery Miles 12 320 Ships in 10 - 15 working days

Stay ahead of your customers as their service expectations change!
In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.
This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting--and even surpassing--consumer expectations to increase the value of the customer's experience. This essentialresource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, CurrentIssues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Understanding Islam and the Muslims - The Muslim Family, Islam and World Peace (Paperback, 1st ed): Tim Winter, John A. Williams Understanding Islam and the Muslims - The Muslim Family, Islam and World Peace (Paperback, 1st ed)
Tim Winter, John A. Williams
R227 Discovery Miles 2 270 Ships in 7 - 11 working days

A greatly expanded classic of questions and answers regarding the Islamic world, with color photographs enhancing every page. The original booklet has been in great demand in schools and other social institutions around the world. Several million copies were requested by the U.S. school systems for use in a packet about Islam and the U.S. Airforce, distributed during the Gulf War. Since the recent tragedies in New York and Washington, D.C., professors and lecturers in high schools and universities through the U.S. have requested it by the hundreds.

Now enlarged to book-size, it includes a section on the family, with special attention given to understanding the perceived gender differences, beginning with God's creation of men and women and describing the varied roles of women throughout Muslim history (workers outside the home, business owners, saints). Another section, "Islam and World Peace" clarifies topics such as holy war and martyrdom. And there are further sections from the Qur'an and Hadith, or Sayings of the Prophet Muhammad. Other pertinent essays by recognized scholars are included to give the reader a comprehensive and clear understanding of Islam and the Muslim peoples who make up one-fifth of the world's population.

Before U Adult - What The Classroom Doesn't Teach You (Paperback): John A. Williams Before U Adult - What The Classroom Doesn't Teach You (Paperback)
John A. Williams; Illustrated by Jeffrey J Cox; Dejuan A Reeder
R415 Discovery Miles 4 150 Ships in 7 - 11 working days
Team Performance on Fire! - 4 Pillars to Skyrocket Team Productivity and Boost Your Net-worth, Self-worth, and Joy-worth... Team Performance on Fire! - 4 Pillars to Skyrocket Team Productivity and Boost Your Net-worth, Self-worth, and Joy-worth (Paperback)
John A. Williams M. Sc
R352 Discovery Miles 3 520 Ships in 7 - 11 working days
West Virginia and the Captains of Industry (Paperback, Revised): John A. Williams West Virginia and the Captains of Industry (Paperback, Revised)
John A. Williams
R543 R505 Discovery Miles 5 050 Save R38 (7%) Ships in 10 - 15 working days

The first period of the twentieth century - that stretch of years beginning in the 1870s and ending with the United States' entry into World War I - is known as the Gilded Age. This was the era of the ""Robber Barons"" and the origin of modern America. These were the years in which developments in coal, steam, oil, and gas forged our national infrastructure. West Virginia and the Captains of Industry show how the excesses of the Gilded Age and the latitude our government accorded industrialists of the time created an impact on the fragile economy of our new state that accounts for much of the political and economic landscape of modern West Virginia. Gracefully written and thoroughly researched, West Virginia and the Captains of Industry has become a classic work of West Virginia history since its first publication by the West Virginia University Press in 1975. Anyone interested in the history of our state must read this revised edition; then again, so must anyone interested in the future of West Virginia.

Before U Adult - What the Classroom Doesn't Teach You (Paperback): John A. Williams Before U Adult - What the Classroom Doesn't Teach You (Paperback)
John A. Williams; Illustrated by Jeffrey J Cox; Dejuan A Reeder
R415 Discovery Miles 4 150 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Paperback)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,077 Discovery Miles 10 770 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Hardcover)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,247 Discovery Miles 12 470 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Paperback)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,080 Discovery Miles 10 800 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Hardcover)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,250 Discovery Miles 12 500 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Paperback)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,080 Discovery Miles 10 800 Ships in 7 - 11 working days
The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in... The American Encyclopaedic Dictionary. a Thoroughly Accurate, Practical and Exhaustive Work of Reference to All the Words in the English Language, with a Full Account of Their Origin, Meaning, Pronunciation and Use. Edited by Robert Hunter. Assisted By...; Vol (Hardcover)
Robert 1823-1897 Hunter, John A. Williams; Created by Sidney John Hervon Herrtage
R1,250 Discovery Miles 12 500 Ships in 7 - 11 working days
Sonnets of a Budding Bard (Hardcover): John A. Williams Sonnets of a Budding Bard (Hardcover)
John A. Williams
R582 Discovery Miles 5 820 Ships in 7 - 11 working days
Sonnets of a Budding Bard (Hardcover): Nixon Waterman, John A. Williams Sonnets of a Budding Bard (Hardcover)
Nixon Waterman, John A. Williams
R582 Discovery Miles 5 820 Ships in 7 - 11 working days
The Mentoring Ninja - Mentor Your Way To Credibility, Authority, and Profits (Paperback): John A. Williams M. Sc The Mentoring Ninja - Mentor Your Way To Credibility, Authority, and Profits (Paperback)
John A. Williams M. Sc
R399 Discovery Miles 3 990 Ships in 7 - 11 working days

This book explains how to become a top rate mentor in the modern business world. You will learn how to share your knowledge and experience in a profitable way, both to yourself and your apprentice. Because mentoring is such a flexible and customizable experience, the enthusiastic mentor can take on more than one protege at a time. It is quite possible to have multiple proteges without diluting the quality of the mentoring process, and without making yourself crazy keeping up with them. Some topics covered in this book: discover the benefits of mentoring how to find and select a protege the avenues of communication how to cultivate a relationship when it's time for your protege to go solo and much more Mentoring is one of the oldest and most satisfying pursuits in the history of civilization. Knowledge passed on from person to person has always been perceived as the most valuable, and the most memorable.

Sonnets Of A Budding Bard (1907) (Hardcover): Nixon Waterman Sonnets Of A Budding Bard (1907) (Hardcover)
Nixon Waterman; Illustrated by John A. Williams
R546 Discovery Miles 5 460 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone!

The Lerouge Affair V3 (1908) (Hardcover): Emile Gaboriau The Lerouge Affair V3 (1908) (Hardcover)
Emile Gaboriau; Illustrated by John A. Williams
R761 Discovery Miles 7 610 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Sonnets of a Budding Bard (Paperback): Nixon Waterman, John A. Williams Sonnets of a Budding Bard (Paperback)
Nixon Waterman, John A. Williams
R361 R293 Discovery Miles 2 930 Save R68 (19%) Ships in 7 - 11 working days

This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.

The Honor of the Name, Part 2 - And the Lerouge Affair (1908) (Paperback): Emile Gaboriau The Honor of the Name, Part 2 - And the Lerouge Affair (1908) (Paperback)
Emile Gaboriau; Illustrated by John A. Williams
R713 Discovery Miles 7 130 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

The Lerouge Affair V3 (1908) (Paperback): Emile Gaboriau The Lerouge Affair V3 (1908) (Paperback)
Emile Gaboriau; Illustrated by John A. Williams
R507 Discovery Miles 5 070 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

The Honor of the Name, Part 2 - And the Lerouge Affair (1908) (Hardcover): Emile Gaboriau The Honor of the Name, Part 2 - And the Lerouge Affair (1908) (Hardcover)
Emile Gaboriau; Illustrated by John A. Williams
R972 Discovery Miles 9 720 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Sonnets of a Budding Bard (1907) (Paperback): Nixon Waterman Sonnets of a Budding Bard (1907) (Paperback)
Nixon Waterman; Illustrated by John A. Williams
R290 Discovery Miles 2 900 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Sonnets of a Budding Bard (Paperback): John A. Williams Sonnets of a Budding Bard (Paperback)
John A. Williams
R361 R294 Discovery Miles 2 940 Save R67 (19%) Ships in 7 - 11 working days

This is an EXACT reproduction of a book published before 1923. This IS NOT an OCR'd book with strange characters, introduced typographical errors, and jumbled words. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book.

Sonnets of a Budding Bard (1907) (Hardcover): Nixon Waterman Sonnets of a Budding Bard (1907) (Hardcover)
Nixon Waterman; Illustrated by John A. Williams
R662 Discovery Miles 6 620 Ships in 7 - 11 working days

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone!

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