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Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback): Naomi... Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback)
Naomi Langford-Wood, Brian Salter 1
R206 R190 Discovery Miles 1 900 Save R16 (8%) Ships in 10 - 15 working days

The ability to deal with difficult people is crucial to anyone who wants to advance their career. Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Difficult People (Paperback): Naomi Langford-Wood, Brian Salter Difficult People (Paperback)
Naomi Langford-Wood, Brian Salter
R112 R90 Discovery Miles 900 Save R22 (20%) Out of stock
Critical Corporate Communications - A Best Practice Blueprint (Paperback): Naomi Langford-Wood, Brian Salter Critical Corporate Communications - A Best Practice Blueprint (Paperback)
Naomi Langford-Wood, Brian Salter
R1,079 Discovery Miles 10 790 Out of stock

Effective communication lies at the heart of every successful business. All good communication involves an efficient exchange of information, both internally and externally. In addition, knowing what and how to convey a message is equally important. Proliferating methods of communication, e.g. email, fax, mobile, Internet, telephone, verbal and non-verbal exchanges, widen the range of choices, and also increase the chances of choosing an inappropriate channel for getting your message across.

Real-life examples illustrate best and worst practice in communication. A communications audit is also provided, looking in detail at which forms of communication currently work, where information is drawn from and its credibility and the use of different channels. The audit will most importantly provide a benchmark for companies to calibrate their present and future success. A sample audit response is also included.

Mid- to senior level executives, owner-managers, consultants, trainers and advisers will find this an indispensable guide.

Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback): Naomi... Dealing With Difficult People In A Week - How To Deal With Difficult People In Seven Simple Steps (Paperback)
Naomi Langford-Wood, Brian Salter
R165 R132 Discovery Miles 1 320 Save R33 (20%) Out of stock

Learn to deal with difficult people in just seven days and advance your career

Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, "Dealing with Difficult People In a Week " quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for--let this book put you on the fast track to success

Dealing with Difficult People in a Week (Paperback, 2nd Revised edition): Naomi Langford-Wood, Brian Salter Dealing with Difficult People in a Week (Paperback, 2nd Revised edition)
Naomi Langford-Wood, Brian Salter
R170 R136 Discovery Miles 1 360 Save R34 (20%) Out of stock

Learning what makes difficult people behave in the way they do is the first step in being able to reduce your stress levels and to operate more successfully as a team. This is a step-by-step guide to encourage managers to look for the warning signs and to analyze what it is that makes others tick. This book has beed fully updated for the In a Week 2002 series relaunch.

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