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Advances in Services Marketing and Management (Hardcover)
This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
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Product Description
This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
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Product Details
General
Imprint | JAI Press Inc. |
Country of origin | United States |
Series | Advances in Services Marketing and Management |
Release date | August 1995 |
Availability | Expected to ship within 10 - 15 working days |
First published | 1995 |
Editors | Teresa A. Swartz, David A. Bowen, Stephen W. Brown |
Dimensions | 234 x 156 x 23mm (L x W x T) |
Format | Hardcover |
Pages | 380 |
ISBN-13 | 978-1-55938-855-9 |
Barcode | 9781559388559 |
Categories | |
LSN | 1-55938-855-2 |
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