IN A BUSINESS WORLD full of extraordinary pressures and complex
processes, great managers never go it alone. To get the job done
right they rely on collaboration.
Collaboration is the key to fixing complicated problems, improving
your organization, and achieving extraordinary results that are
noticed and rewarded. It's the ability to get every employee on
board, pooling their knowledge, skills, information, and
creativity. And it's a specialized skill that rarely comes
Managing Beyond the Ordinary supplies the hands-on, how-to
guidance every manager needs to master the principles and process
of collaboration. It offers fresh insights into how to collaborate,
and concrete proof as to why this seemingly simple process yields
such amazing results.
Filled with dozens of instructive, real-life stories and
how-to-do-it checklists, the book outlines 10 essential "tasks"
that managers must undertake to achieve superior results. As an
extraordinary manager, you'll learn how to:
[ Set the context for resolution of the issue - is it strategic or
operational in nature
[ Understand the problem you're confronting before leaping into
[ Clarify what you really hope to get done, and if there's a
better way to do it.
[ Figure out what you need to know and who has the best
[ Investigate an issue from every angle and even/
[ Know without a doubt what's causing a problem.
[ Identify every issue related to the problem, as well as the main
[ Gather the best ideas to cull from when drafting your action
[ Create a workable plan based on what you now know.
[ Fine-tune your plan to make it as good as it can possibly
[ Communicate your plan to others so that they accept it and
Managing Beyond the Ordinary takes the mystery out of
collaboration. It shows you how to get others to address problems
and solutions creatively, how to motivate them to want to help, how
to lead them through the process successfully. Discover for
yourself how "one person or group, collaborating and managing
beyond the ordinary, can make a substantial difference."
CHARLES H. KEPNER, PH.D., is president and chairman of Kepner
Associates, Inc., a firm specializing in collaboration,
productivity research, and consulting. Prior to founding this firm
in 1983, Dr. Kepner was the Vice Chairman of Kepner-Tregoe, Inc.,
an internationally renowned management development firm he
co-founded in 1958. He is the author of The Rational Manager and
Analytic Trouble Shooting, and co-author of The NEW Rational
Manager. Dr. Kepner lives in Kensington, California.
HIROTSUGU IIKUBO is president and owner of Decision Systems, Inc.
He previously held positions with several American corporations in
Japan, and was managing director of Kepner-Tregoe (Japan) for 11
years. Mr. likubo is the author of six books in Japanese on
management. He lives in Tokyo.
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