Quality Management for Law Practices - A Step-by-Step Guide to BS 5750/ISO 9000 (Hardcover)

Proposed legislation from the Legal Aid Board makes formal Quality Management Systems (QMS) a requirement for any firm registering for legal aid work. There is also a growing pressure for legal firms to introduce QMS. This guide sets down a step-by-step programme to take any legal practice through the development of a formal quality control management system in accordance with BS 5750. Addressing the particular requirements of the legal practice, it provides details on implementation as well as QMS manuals, forms and case studies; it also shows how to prepare for third party assessment/certification. In addition the text contains updates on emerging quality issues as they apply to the legal system. It contains forms, case studies and manuals and is tailored for the legal profession.