120 Letters That Get Results (Paperback, 3Rev ed)

This is a guide to writing standard letters of complaint when suppliers of all manner of goods and services, private and public, from holidays to insurance to health, fail to come up to scratch.;For each kind of problem, whether dealing with service industries, financial institutions, doctors, solicitors, department stores or mail-order companies, this book explains what the individual's rights are and the obligations of the organization or person serving, together with a summary of relevant legislation. It provides model letters, with instructions on how to adapt them, and explains how to use legally significant phrases such as "time is of the essence" and "without prejudice", which legislation to cite in which situation, how to work out a claim, and how to take a case through the county court's small claims procedure.