"Send"--the classic guide to email for office and home--has become
indispensable for readers navigating the impersonal, and at times
overwhelming, world of electronic communication. Filled with
real-life email success (and horror) stories and a wealth of useful
and entertaining examples, "Send" dissects all the major minefields
and pitfalls of email. It provides clear rules for constructing
effective emails, for handheld etiquette, for handling the
"emotional email," and for navigating all of today's hot-button
issues. It offers essential strategies to help you both better
manage the ever-increasing number of emails you receive and improve
the ones you send. "Send" is now more than ever the essential book
about email for businesspeople and professionals everywhere.
"From the Trade Paperback edition."
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