In an economic climate where cuts are becoming the norm, a boutique
library service may seem a contradiction. In some academic
libraries the trend is still towards centralisation programmes or
offering generic services. However, the student as the customer now
has an even greater vested interest in the learning process as
their financial commitment increases and they are demanding better
services. Personalised library services are tailored with a
specific clientele in mind and will provide the enhanced service
demanded by today's students. These services need not cost more
money; but they do require inventive and customer-facing staff.
They celebrate and promote collaborative ventures along with
excellent communication and marketing. This book unpacks the
boutique model and is full of practical advice, supported by a
unique set of case studies reflecting international practice
including Australian, American and Russian and UK library services.
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