Written for students and professionals alike, "Making Sense of
Change Management" is the classic text in the field of change
management. It is aimed at anyone who wants to understand why
change happens, how it happens and what needs to be done to make
change a welcome rather than a dreaded concept. It offers
considered insights into the many frameworks, models and ways of
approaching change and helps the reader to apply the right approach
to each unique situation. This completely revised and fully updated
new edition includes new chapters on managing change in tough and
uncertain times and the deeper skills of becoming a true agent of
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