Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.
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Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.
A good read. Helps to understand interpersonal dynamics and stop getting triggered by difficult people.
Imprint | Thomas Nelson Publishers |
Country of origin | United States |
Release date | April 2009 |
Availability | Expected to ship within 12 - 17 working days |
First published | April 2009 |
Authors | John Townsend |
Dimensions | 203 x 127 x 7mm (L x W x T) |
Format | Paperback - Trade |
Pages | 132 |
ISBN-13 | 978-1-4041-7567-9 |
Barcode | 9781404175679 |
Categories | |
LSN | 1-4041-7567-9 |