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IT Service Management - Support for your ITSM Foundation exam (Paperback, 3rd New edition)
John Sansbury, Ernest Brewster, Aidan Lawes, Richard GriffithsWhether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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Product Description
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
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Product Details
General
Imprint | BCS, The Chartered Institute for IT |
Country of origin | United Kingdom |
Release date | March 2016 |
Availability | Expected to ship within 12 - 17 working days |
First published | 2016 |
Authors | John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths |
Dimensions | 244 x 170 x 13mm (L x W x T) |
Format | Paperback |
Pages | 226 |
Edition | 3rd New edition |
ISBN-13 | 978-1-78017-318-4 |
Barcode | 9781780173184 |
Categories | |
LSN | 1-78017-318-0 |
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